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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I don’t get the reset email

customer service

Is it possible that I could dail an real person to ask what I like to know?

Loyalty Program

Why I am not getting any more loyalty points after two years? I am with PM for more than FIVE years? Bhairavi

basic plan

my daughter has a $10 plan for few years (without data), we want to recommend it to one of our friends. but I cannot find it in website. do we still have this plan?

How can I use my rewards to pay the plan

Resolved! Can't call Landlines

I have 3 phones with Public, and all are in good status, and active. None of them can call a landline, but they can call each other. Is there something wrong with service at the moment?

Promo code for extra data

Hi,We just signed up a few days ago. We seen on the website there is a promo code for extra data for 12 months. How do we add this to our account?Thanks

Resolved! Why didn't my US plan work when I was in the US?

Last month I bought a plan for travel to the US, and yet it didn't work when I was there. I had my cellular data and data roaming turned on, but couldn't make phone calls or access the internet unless I was on wifi. Does anyone know why it wouldn't h...

Changing phone number

i changed my phone number from chatR and now I can't receive phone calls it goes straight to voice mail and I can't receive SMS messages that are being sent as verification codes to get into my old accounts like Facebook, Gmail, etc

Changing phone number

How am I supposed to change my phone number it doesn't have a button no more on the website plz help

Data issues

Hello, I was told I will be extra 2 gb data once the 1 gb I enrolled for is completed as there was an offer. I don't see that happening.

How do i get 2 gb one time data bonus like my friends

Resolved! Is There A Time Limit (Number of Days) To Activate A Newly Purchased Sim Card?

Is there a time limit as in the number of days to activate a newly purchased Sim card. I probably jumped the gun in purchasing a Sim card before my time will expire with my current cell provider and it may be a while before I need to switch to Public...

Resolved! Payment Dates

Why is there absolutely no consistency with when payments are taken? It has always been between 26-28th of the month. When I signed up, they indicated month-end for payment. I don't mind a bit of leeway of a few days, but payment came out today an...

Cancellation

I cancelled my PM only one day after getting it and I went back to Virgin but my credit card is still being charged 28.75 …. I’m going to report it to my bank but I want a refund!!!

Resolved! My Rewards not applied on last bill.

Hi,My Rewards were not applied on my last bill. My MC was charged(automatic payments) full amount($15+Tx) without my rewards applied.($2+$1+$1).Thank you,Flori

I was overcharged

Hi, I was overcharged for around $5 per month for three consecutive months. The amount due shows $20, but my card was charged for $25 every time.Who should I reach out to? There seems is no support team.Thanks

Partial Bill Payment

Hello, I am departing Canada within 9 days of the renewal on my current plan. Does Public offer the option of payment for merely a specific period of usage rather than the full 30-day period? Any information is appreciated. Thank you

Special offer

Hello,I received a text yesterday from PM, to offer a special deal if I refer someone, that is receiving a $5-credit for 5 months, both for me and the person I refer. When is this offer valid until? Thank you

Points

Why on earth does PM not allow someone to transfer their points to a friend/fellow PM client? They are my points and I should be able to use them or gift them as I see fit, shouldn't I?

Transferring phone number

Can I transfer a phone number from the existing PM account?The reason for this is that the new offer only applies to new activation but not plan upgrade and I don't want to lose my phone number.

Resolved! Can I reactivate an PM sim card

After an account was closed, can I re-activate that PM sim card?

Resolved! Hurricane Fiona

As I write this, I’m sitting in the dark in the eye of Fiona. It was a rough night. It looks like it will be a rough day. My power went out at 11pm last night and NSPower is showing an estimated date of Wednesday afternoon for restoration. Of course ...

Resolved! Refer a Friend worked, but the 12months2gb option did not

Hey everyone I just received my SIM today. Activation worked in the second try. And also the refer-a-friend 1CAD/month has been applied to my friend’s accounts. But the 12months2gb is not on my account (maybe my mistake when filling out the missing ...

My Rewards => Referrals => list of numbers.

Credit Card Problem

I had put my credit card on auto paymant. Now it has some sort of problem. Then when I tried to change my credit card, it was asking for a 4 diget pin number. I had forgotten it. Then it had asked for a 12 diget pin number from my payment voucher. I ...

Resolved! Refer A Friend - $5 x 5 Months

Is this available to all PM customers? (ie. my dad hasn't received it but I did.) And how does one access it? (Is it simply by sending the referral code?) Thanks!

Resolved! SIM card

Hi! I wrote down the wrong postal code for my SIM card

We are trying to activate and move a number over from Chatr

We are trying to activate our sim and move our phone number over from chatr. It keeps saying to give a valid Canadian number and we haven't been able to submit a ticket yet because it can't seem to validate our email address either. Keeping our cur...