[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Switching Plans Question
Hi Everyone,I've been a customer with Public Mobile since the beginning so I have my $5 per month loyalty discount, along with a $2 per month subscription discount (I still have no idea what the difference is between a monthly plan and a subscription...
I can't dial or receive calls but Data and texts are woking
I just activated a line and did number transfer . I receive text message and 5G is working but can't place a call neither receive .Cn someone help ?
Cancel Plan
I need to cancel my sons account but can’t login as it is asking for a verification code that it texts to his phone. His phone is lost and not accessible to verify. How can I cancel his plan?
Invalid sim
Trying to submit can't get the txt to validate account upon loginDo I have to buy a new sim or can someone flip the switch I'm not sure how to process this I have an account I can't access and a sim that's invalid hooked to a new account what should ...
eSIM transferring number failed
I just got an eSIM and tried to transfer number. But I got a message from Pubic Mobile saying that the transfer failed. They said they were going to contact me soon but I haven’t heard from them since then. Wondering what I should do. Also when tran...
I can’t transfer an eSIm
I can’t transfer an eSIM to a new phone. Apparently I need to buy a new eSIM, besides being an absurd money grab. They is no way for an existing account to buy an eSIM. it only gives me options to change my plan to a more expensive plan I tried to c...
voucher
I bought 20$ voucher, will it expire with in 30days if I dont add it to my account??
Resolved! Emergency! My friend can not receive any texts after changing to PM
She already changed to PM one month ago. She can not receive any text even a Public mobile verification code. So she can not access the ticket and community post. Please contact me for details.
double charged for activation
hello, has any one else experienced double charges for activation ?once on web portal and second time while finishing the activation on mobile app ?
Resolved! Not receiving the final confirmation text
Any suggestions as to what I can do.i get the emails but not the texts.i can place outgoing calls and can send text messages and receive them but I can’t receive phone calls because I haven’t confirmed my number … because I haven’t received Public mo...
Resolved! 5g option in network settings disappeared after insterting PM SIM
I'm puzzled to what happened here. I have a canadian model Galaxy S20 FE 5G which somehow lost it's 5G band after I switched the SIM card to PM. I've used this phone with 2 different service providers' SIMs and always had the 5G option in network se...
Change subscription - 45$/30GB unlimited data
Hello, I'm from QC, I'm trying to change my subscription for this one :But it doesn't seem available in QC only in ON, why that?
New Suscription Failed
Hello,Trying to activate a new number. After payment, on my mobile app getting message to contact support as acivation is having issue.
Resolved! Early renewal
I ran out of data early with 4 days before my billing date , can I request an early renewal?
How do I add a voucher and not use my credit card
I have a few problems.I cant submit a ticket as I always get a white screen that never loads.I have the PM app and I cant go to my account because when I do it just gives me a blank white screen. The my rewards button gives the same.So I figure I ...
Access Code
I cannot receive the access code via text to access my account.
Resolved! I didn’t get bill credit using referral code
@CS_AgentI signed up with a referral code but I didn’t get the one time bill credit yet. Is there a time line to get it? thank you
Resolved! Changing plans
If I change plans with public, am I automatically signed up for points or can I still keep my rewards and not do points? From what I hear, points isn't worth it? And it's best to just keep your rewards you have? Thanks!
Resolved! can't call a phone #
Can call anyone except one phone number, my wife's, so it is a big problem.
Resolved! Points question
Hey, I was wondering if it's worth it to sign up for the points thing? I'm already saving $8 dollars on my account, and it says it'll wipe points, but I'm wondering if anyone has done it and is it worth it? Thanks so much!
Resolved! How do I cancel service?
I no longer need the service from Public Mobile, and would like to cancel my service. How do I do this online?
Call Forward 2FA voice to VOIP
Since PM has no service outside of CAN/US and most organizations reject VOIP numbers for 2FA codes via text/call, does anyone know if it's possible to set up call forwarding to a VOIP like Fongo and have codes sent via 2FA call so I can receive it on...
Resolved! Text Notifications
My account is no longer receiving notifications from public mobile texted to my device (eg texts notifying me of data usage etc). I am unable to submit a ticket (repeating 404 error) or to contact @CS_Agent (as prompted by the chat bot as @CS_Agent i...
Resolved! Plan change loyalty and auto-pay
Hi do I keep my $2 off loyalty + $2 off auto-pay if I change from the $15 per month plan to the $39 ($34 by paying 3 months) bringing it down to $30 per month? Thanks!Max
Resolved! @cs_agent
@CS_Agent i am getting 7B1 your phone is not activated on the network. I just put sim card from my flip phone to an old iphone 6. It can recieve calls, and send receive messages. Please activate.
Resolved! I need to send me again a transfer request of phone number from anther company to Public
I lost the old SIM before full activation of my public line, the old company created a shortcut , so no need to their approval any more, but I need the request to be sent again
Activate
Please activate my suspended account please xxxxxxx ASAP.No need to post personal information. We are customers like you.
Need replacement SIM with same phone number
Hello - my physical SIM card suffered water damage and I need a replacement SIM (either physical or eSIM) with the same phone number associated. How do I order a replacement SIM and ensure I still have the same phone number?
How to reach support?
How do i reach support
service not working
Hello! @I went on vacation for more than three months and didn't use my phone which cancelled my subscription due to the inactivity of the account. When I came back, I subscribed to a new plan and used a new SIM card but the service did not work. I w...
