[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Porting number from Wundle
Hi, Wundle is a distributor for Bell and I have been unable to port my number. every time I punch in my phone number, it says it is not a valid Canadian phone number. But is is. Any experience with this?
Resolved! Account cancellation and credit
I have created a Public Mobile account to port an existing number from another carrier, but the porting could not happen for whatever reason. I decided to stay with the original carrier, I called this number 1-844-xxx-xxxx to cancel the porting. Unf...
Resolved! Just got an irrelevant email from Public Mobile
Just got this weird email. I'm not even on the new point system, I'm still on legacy. If they switched it without my consent I'll be pi$$ed.
Resolved! I got "SOS only" suddenly for two days! I cannot even pay my credit!
I have been a Public Mobile user for 3 years. I got "SOS only" suddenly and I cannot even pay my credit! I have tried the suggestions by suggestions found in this forum (remove SIM for a minute, etc) and nothing has worked.Please give me some advice...
Resolved! US roaming fee
Bought roaming fees yesterday before I tried to enter the US and I was refused entry. So I won't be using them, can I get a refund?
Resolved! I have to change my autopay card
Resolved! Phone Calls from Texas
I am currently in Texas and trying to make a call. I purchased a 15 day call and text package but calls do not go through. I am able to text.
Resolved! Referral
I forgot to use my referral code, how can I put it now? Transfer is almost complete
Resolved! Galaxy A06 phone when travelling getting "not regisered on Network" error
I am using a Galaxy A06 phone and have no issues at home (1 hour east of Toronto) but am traveling and now in Marathon ON my phone gets "not registered on Network" error when trying to call and also can not send/receive texts. When I check connection...
Resolved! Data per month?
I'm using the $15/month plan for my kids, and I thought that the plan total was 250 MB but then I saw this which made me think you can get data beyond 250 MB (without extra charge), but at 512k speed, can someone advise what this section means?
Resolved! Previous phone carrier name changed
When asked to pick the previous carrier name for transferring # over to Public Mobile, it didn't have my exiting carrier (Simply Connect) but the old one Sears, so i picked Sears, would it effected for transferring the # over to Public Mobile?
Resolved! Usage in PM
Hey yall,I was wondering if we could see our usage of call/SMS, altogether Like - 100 mins used, 50 SMS sent - something like this?Or is there some other way to know all of it? Thanks : )
Resolved! What happens after 90 day subscription
I just switched to 90 day’s subscription, my question is that what will happen after 90 days? My plan Will automatically switch to the previous existing plan or it will simply stop if i don’t get a new subscription
Resolved! Ticket
Every time I try to get a ticket it says oops and can’t get no answers or a ticket what can I do
Resolved! Want to port my PM to Lucky
PM has the worst cell reception service in my device. And I live in Halifax. If no cell services come here, what happens when I go to rural areas. So I want to port my PM number to Lucky mobile. Can anyone give a process to do so
eSim
I am now in overseas and I lost my sim card. I need to switch to esim, how is it possible
Text Messages not being received but third parties
Hello,Ever since I joined Public Mobile many of my friends are not able to receive a text message from me. I have been with PM for over a year and have managed to keep in contact with these people through different platforms such as Whatsapp, Messeng...
Cannot reset account password or email
Hello, I’m having a lot of trouble reseting my evergreen password and/email. I tried everything and it just says “login failure”. At this point i just need to speak to someone because I recently updated my plan and now im being charged twice ( new pl...
what is saved on a physical SIM?
Hello, my current SIM suffered water damage. Following Community advice, I will be purchasing a new one and will update my profile so that it is tagged to my current cell phone number (I don't want to change cell numbers). Can you tell me: will I ...
Need to pay for restoration of service
Hello,My wife is also on Public Mobile and we forgot to pay for her Public Mobile bill. Her service seems to be suspended.We would like to resume her service and want to pay. When I try to log into her account, it sends a code to a number I am not aw...
Change Voicemail Number - PM Liars
Since conditional forwarding is broken and PM is blaming it on phone manufacturers instead of their own incompetence, how do we change our voicemail number? And yes I say "their" incompetence because no matter how hard they try to blame my phone or ...
Rewards
Why is my account automatically debited, but there is no $2 discount?Bella
Resolved! How to Buy add-ons (via text or phone)
Good dayWith the data add-ons now expiring, is there anyway to buy add-ons via text (or call.) I've heard that PM had it set up at one point to even change plan type via text.Once every 5-6 months I exceed my plan data allotment a few days before th...
Resolved! Switching Plans Question
Hi Everyone,I've been a customer with Public Mobile since the beginning so I have my $5 per month loyalty discount, along with a $2 per month subscription discount (I still have no idea what the difference is between a monthly plan and a subscription...
I can't dial or receive calls but Data and texts are woking
I just activated a line and did number transfer . I receive text message and 5G is working but can't place a call neither receive .Cn someone help ?
Cancel Plan
I need to cancel my sons account but can’t login as it is asking for a verification code that it texts to his phone. His phone is lost and not accessible to verify. How can I cancel his plan?
Invalid sim
Trying to submit can't get the txt to validate account upon loginDo I have to buy a new sim or can someone flip the switch I'm not sure how to process this I have an account I can't access and a sim that's invalid hooked to a new account what should ...
eSIM transferring number failed
I just got an eSIM and tried to transfer number. But I got a message from Pubic Mobile saying that the transfer failed. They said they were going to contact me soon but I haven’t heard from them since then. Wondering what I should do. Also when tran...
I can’t transfer an eSIm
I can’t transfer an eSIM to a new phone. Apparently I need to buy a new eSIM, besides being an absurd money grab. They is no way for an existing account to buy an eSIM. it only gives me options to change my plan to a more expensive plan I tried to c...
