Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Can you please help me find the full details of my current subscription as I cannot seem to find it anywhere, Please and Thank you! i logged in and checked “current subscription “ and it only says the cost and how many gigabytes and how much da...
When I try to login to the app it asks me to activate my account and pick a plan. I'm already on a Public Mobile plan. I've been with Public Mobile for almost 7 years now. Is this a known issue?
I am trying to change the credit card that I have on file for another one and i keep getting the message "OOPs something went wrong, try later". It happened several times.
For PAST MORE than SIX MONTHS i have been complaining that my invoice doesn't show NAME of the CITY on my ADDRESS but there is NO SOLUTION & HELP fm Public Mobile???CAN SOMEBODY at Public Mobile ADD NAME OF the CITY in MY ADDRESS ON MY MONTHLY ONLIN...
So, long story short when I opened up my brother in laws account a long time ago my sister ended up telling me the incorrect email address. So for the last 2 years he’s been using someone else’s email account. All good until he lost his bank card and...
I made a payment July 19th n it is not showing. How come
Hi - trying to get setup as a new PM user. Just set up the account about an hour ago. Now trying to finish up registration/activation. It asks me to login to resume and when I do it tells me my email is invalid and my password is incorrect. Howeve...
Locked out?!!! WTH. This has happened to me repeatedly on numerous occasions. Even after I enter the correct password and only once, it says that there have been too many tries and locks me out. This is happening even with the Eversafe platform. What...
Recently, I stopped by at the Costco mobile booth to ask what their cheapest plan would be knowing that if anyone can match PM, it would be them. Sure, they have an identical plan - 250 MB, 300 minutes, unlimited text, but if you look under the hood ...
Hello people, How does one earn 20 points helping the community? And become a cs agent to earn points and money?Is there a link and or process?How and who approves points and money earned?
I have tried submitting a technical issue for MFA SMS service not working. The link on the website is down. Please help. I have cleared cookies et al and tried multiple browsers and internet connections.
I @Nemo are there any new deals/bundles that are affordable and with good amount of data?
Hello, I just purchased a Public Mobile plan, when I was purchasing the plan, it asked for my phone IEMI and it said my "phone is compatible with 5G and ESIM." (SAMSUNG S20ULTRA)After I purchase the plan, I downloaded the app, and tried to activate...
I upgraded to 15gb plan but realize I do not need that much data. Am I able to return to my previous plan including the promo deal I had at the time?
I have a couple trips to US upcoming and each only expected to last 3 days or so each, once I return from the first trip can I pause my Add-on and use the remainder on the next trip in a couple months?Thanks
Hello, hope you are doing well.My problem is tgat I am still being charged by Public Mobile, even though I have switched to Bell and transferred my number there.I would love to stop preauthorized payment from my card and get a full refund for the amo...
When I follow these instructions:elect 'Forgot Email': Find this option on the login screenVerify your identity: Prove that you're the authenticated account owner by choosing to perform a One-Time Password (OTP) verification using your registered pho...
Irecently changed my plan, to get 5g on my phone do i need a newer chip? the one I have I have had for about 4 years
How to cancel pre authorized visa payment without knowing my account number
Can I call home from US and to other numbers in US by using my international minutes
Reponding minute ago and when inserting @ a ballon pops up "type 3 letters of a users name"In this message no names just balloon and text. Earlier inputing @ "again"? this balloon showed.What is it? Just saw this at bottom before sending this.Hint:@ ...
Who can i contact?
hello, im trying to transfer my number from virgin and public mobile app shows"Phone number not eligible for port"Virgin said there is no issue on their side so they told me to contact public mobile. how do i resolve this issue?Also how do i get help...
Would like to add a second phone to my account. How do I do?
How do I get a new plan for kid
Why am I not being given an option to purchase talk and text for the US? My previous purchase expired . Thank you!
Am I able to use my phone international
I switched my plan from a 3G to a 5G one week ago, but I’m still only getting 3G/LTE. Why hasn’t it switched to 5G?
