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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Last Dominican Question

Over charged

I did pay 6$ monthly for a few months, for any reason PM charged 7$ this month. Want a credit.

Resolved! Refund

How do I get my outstanding balance to my account

Resolved! Need to update new credit card info and forgot password to account. My plan has been expired.

Hello, I recently got a new credit card and my payment plan was for my old credit card. My phone plan did not renew and I want to update my new credit card info to renew my plan but I forgot my password to my account. I tried the "forgot password" op...

Resolved! Unable to access my account after switching to another provider

I am no longer able to sign in to my account after moving my phone number over to another provider. I entered my correct email and password and it just says "invalid password" - even though I logged in 5 minutes before making the switch (only I have ...

Data Usage in Account Status do not add up with Usage History

Hi I am currently using 5GB at 3G Speed plan and my Plan Cycle is between Oct 16, 2022, and Nov 15, 2022. I had notification saying I'm using over 95% of my data allowance. The Account Status page had indicated that I had already used 4.6G of date...

Resolved! Question

How I can found my email address I used when I get my number?

Cannot update credit card information

Hello, Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later." I tried clearing cache, etc, but doesn't appear to be a browser issue. Yes, I am using the correct credit card number, expiry date,...

New RAF ends Oct 31. Clue me in please.

@J_PM 1. Almost 3 in a row. This one a test to see if new lower price plans are appealing?2. Is it 5 x $5 or 6 x $5?3. Last one had a lot of anomalies/disconnects!若4. The 6 month phrase....what is that covering/preventing......or is there a typo err...

Resolved! Request for cancellation of phone # 29 and 24

Hi,I am public mobile client of having phone # 2*********9 and 2*********4.I not interested to continue with the public mobile services any more. Would you pl. cancel the service and mail me the outstanding balance. Thanks, Jahangir Edited by Shawn...

6x$5 RAF Promo ($25??)

Until October 31 11:59pm eastern. Both parties.Says 6 months but says $25. Go figure.

Resolved! Sim card

I tried buying a sim card online. The page says" zip code does not match billing address". My bank account was charged.

Resolved! Can't sign in

My phone plan is on another email and i'm unable to sign into that account to change the phone plan

Can any body help me? I am going crazy with these people ignoring my tickets

My phone was lost. The person who brought it back to me seemed to have changed the sim to match it to their own telephone number. As Such, I was receiving and sending texts, but no phone calls. To make a long story short, they did not get back to me ...

MY account is suspended

Hii cannot update my payment method, i get the messageOops! Something went wrong, please try again later.

Where is my USA Roaming add on that I paid for ?

I paid for a USA Roaming bundle (talk, text and data 250) , have the receipt, but NO ADDON is on my phone ! Why !?!?!!? I have available funds , the add on should be IMMEDIATE … why isn’t it ? Disappointed

Resolved! Decided to delete my account, leaving community

Have not checked messages in the "community" and leaving it now due totrolls like dust2dust. Why would anyonestay in a "community" with trolls dust2dust?I appreciate, although will not check howmany report or agree, all those who reportdust2dust

Public mobile

I do I check my activation code

Resolved! I cannot receive picture or video by text message

I cannot receive picture or video by text message, currently I have $13 plan. Everyone have the same?

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

I can`t use my phone as I keep getting a message that my account has been closed due to lack of payment or so it seems. That is nonsense as I have auto payment and, when I checked my balance, found that I have $3 still in credit. Every time I log in ...

Resolved! Automatic monthly payment

Hi, How can I make Public Mobile payments every month automatically? Thanks

Resolved! Did not receive the reward for referring a friend before spetember 30 get 5credits for 5 months

I referred one friend before September 30 and until now both my friend and I did not receive the 5 credits for this month, I have checked my next bill payment, and there are no 5 dollars rewards. what can I do right now?

Resolved! Worst service ever

Why are there no human beings in this company that can actually help me like I do Not want to chat online give me a phone number for customer service

plan

why did my plan not renew ?? I have been on pre-authorized payment ...

Resolved! Plan malfunctioning

Hello Community,I have a basic plan with 100 minutes Canada-wide, unlimited international text, and 250 MB of data, however, my plan only works every other time since I came back from vacation and put back my public mobile SIM card. During this trip,...

Resolved! New SIM card?

I am looking to upgrade my phone to a Samsung s22. I have an s9 right now. If I buy an unlocked version online, do I also need a new SIM card?

Resolved! Change plan after renewal

Hi - my plan renewed today (90 day plan). I want to change to the newly discounted 40/month 5gb 4g plan (30 days). How do I do this? My only option online is to do it in January. They're the same price/month. Thanks

Resolved! Number Porting

Hi, Can we port public mobile to other network and can we change it to pre-paid to post-paid in any other network.

Resolved! It looks like my US Roaming didn't activate. Why not?

Hello Community! Public Mobile newbie here...I purchased a US Roaming 10-day unlimited talk, unlimited text, 250MB data plan on 10 October or so. I traveled from Vancouver down to Seattle on 12 Oct. Once across the border I enabled "data roaming" on ...

Locked out of online account

Hello,I need help accessing the online account. Keep getting the error " Exceeded max login attempts". I tried resetting the password and even after doing that got the same error. Thank you