I've been battling a situation for over a week now with 3 Friend Referrals I've made - all in the same household (Inwood, Manitoba). Two coming from Roger's, and one coming from Bell which worked 100% normally at their home before switching to Public Mobile.
These are the devices the Individuals are using and the Providers they Previously worked with:
• Roger's Samsung S21 Ultra (SM-G998B).
• Roger's iPhone 11 & Bell iPhone 7.
The Roger's iPhone 11 is working 100% normally with Public Mobile, it's the Samsung S21 Ultra and iPhone 7 that show LTE/4G plus Works for Texting and Data but is unable to make calls within their home or on the property.
Before they switched I checked each Device to make sure none of them used Wi-Fi Calling, to which none of them did.. so it's not like that would be the difference causing an issue since they didn't use it before with Bell or Roger's either.
When the Public Mobile SIM Cards are taken out of the Samsung S21 Ultra and iPhone 7, and tested in the one currently working iPhone 11.. they work in that phone but not when he puts them back into the proper Devices they are again unable to call. (When he puts the SIM Card from the iPhone 11 into the S21 Ultra or iPhone 7, calling than doesn't work with his number.)
They have an old Samsung S10e, so they tried all three Public Mobile SIM Cards in that phone as well just to try and narrow down this issue, however none of the Public SIMs worked on that phone to call when at home either, when that S10e also used to work there when it was previously used with Roger's in the same place.
They have a Cell Booster and the iPhone 11 is the only one that will actually work to make and receive incoming + outgoing calls. When i call both the other numbers on the S21 and iPhone 7 they go straight to Voicemail and nothing pops up on their end.
I've tried fixing and adjusting all the settings physically possible to make reception work on this S21 and iPhone 7 at their home and nothing is working, one week in.. they are considering leaving and bringing those two lines that won't work to call back to Roger's or Bell since this is becoming a prolonged process.
The Samsung S21 Ultra is a Dual SIM European Model, so I thought that was the issue considering it was a Device from another country and it might not work the same here with our Networks, especially Public Mobile.. however now with the iPhone 7 facing the same issue, so we know it's not just the S21 Ultra at thus point. (We have tried the SIM Card in both Slot 1 and Slot 2 and it doesn't make a difference or make Calling work.)
We've used the Community and have a Ticket with Customer Service, they've done a reconfiguration but clearly it isn't an issue on they're end since every single SIM Card works in the iPhone 11 with calling. (Public Mobile even texted the S21 Ultra number with Tier II Tech Support and tried to help resolve the issue there via Text Message.)
Also, when the iPhone 7 or Samsung S21 Ultra is taken out of home into another town like Tuelon, Selkirk, Winnipeg, etc - They than will work with Calling magically out of no where, but as soon as they're brought back home only Texting and Data works again.
The home is equipped with a Cell Booster which helps the iPhone 11 make more clear calls, however it doesn't help the iPhone 7 or S21 Ultra at all..
It almost seems like a lost cause at this point - I might actually try one last thing and take a drive out to Inwood for a visit with a variety of Devices to try and narrow down this issue, and to see what will work and what will not.
If it's a tower issue, and the property Is a dead zone why do all 3 devices get full LTE or 4G and only 2 don't work for calling, when 1 still does. (The one with Bell worked perfectly before and I thought Public and Bell shared a majority of Towers, so I'd never have expected this to be an issue.)
It's been a real headache, and It's really been stressing me out because I'm usually always able to help and get everything resolved very fast for most of my Referrals experiencing any issue.
I've referred over 100 people, some even living in the General vicinity of the Referrals facing this issue, however this is the first time anyone has ever experienced this specific issue and it's so weird that it will work in other places for calling but not at home where only the one iPhone 11 works for calling at home.
Make it make sense. 🥺
