Subscription Issue

[mehadihn]

Hello,

I am trying to subscribe but when I login it just shows a pre chosen package and can’t choose any packages. It just shows a pre chosen package 

 

[slusagm]

If you are old subscriber, please create a new account using a different email address 

[Chalupa_Batman]

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@mehadihn wrote:

Yes was a subscriber before 

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That explains why. Then, as suggested, you can sign up with a different email. Then, once you've sign up and your good to go, you contact support to clear your old email address off their system so you can use your previous one instead. Super easy to do. Or you can just wait a few months till it clears itself and then log into your account and try to change it back to the original.

All you have to do is log into your account, when there, on your left hand side you will see the Message Centre. A new window will pop up on the right side of the screen. (If you have a pop up blocker on your browser, please disable it for Public Mobile). Click on Start Chat. Enter Contact Us and follow the prompts to a CS Agent. It's that easy!

[mehadihn]

Yes was a subscriber before 

[Chalupa_Batman]

Hey @mehadihn 

It's because you've used that email on your previous account. This is a simple fix. Use a different email address to sign up. Easy as pie. Then, go pick whichever plan you want. Remember, you must complete the sign up on the phone app. 

[hTideGnow]

hi @mehadihn

you were with Public Mobile before? 

easy fix is to use another email to create a new account.  But first uninstall the app, then reinstall and use another email address