Subscription Issue

[mehadihn]

Hello,

I am trying to subscribe but when I login it just shows a pre chosen package and can’t choose any packages. It just shows a pre chosen package 

 

[slusagm]

If you are old subscriber, please create a new account using a different email address 

[mehadihn]

Yes was a subscriber before 

[Chalupa_Batman]

Hey @mehadihn 

It's because you've used that email on your previous account. This is a simple fix. Use a different email address to sign up. Easy as pie. Then, go pick whichever plan you want. Remember, you must complete the sign up on the phone app. 

[hTideGnow]

hi @mehadihn

you were with Public Mobile before? 

easy fix is to use another email to create a new account.  But first uninstall the app, then reinstall and use another email address