Activation account

[Finusa]

Hi, I did my payment, but I cant phone to anyone,what to do ? But my account status is active because my current plan cycle is due September,6. What to do next for to make calls? Thanks  for letting me know 

[esjliv]

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@Finusa wrote:

Thanks for reply. But I did all this. I cant phone anyone anywhere yet

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Hi @Finusa - are you able to confirm the below...

"\What about incoming calls, texts in/out and data. Do those work?

Can you try you sim into another phone to see if outgoing calls? "

[hTideGnow]

HI @Finusa   are you on the $15 limited minute plan?  If you are , you might have used up the 100 outbound minutes.   Loading the Plan amount early would not renew you plan early.  In your case,   you will need to buy extra add-on for $5. 

And alternate way is to use VoIP app like Fongo, you can make regular phone calls using the apps when you have Wifi or Mobile Data.  This could be a free workaround until Sep 6 renewal

[hairbag1]

Dial 611 from your cell phone...that'll tell you if plan is still Active and when your plan is set to renew.

[Finusa]

Thanks for reply. But I did all this. I cant phone anyone anywhere yet

[esjliv]

@Finusa - your plan is Active and due to renew on September 6th, okay.

How long have you not been able to call anyone?

What about incoming calls, texts in/out and data. Do those work?

Can you try you sim into another phone to see if outgoing calls.

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling improves

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent