Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have changed my password and i still cant access my account It then says verification needed I put the numbers in again and till need verification i have been trying to see my balance for 2 weeks I need to purchase an add on I am in the States and ...
I do not get voice activation when I use the app. Sometimes it works and sometimes it doesn't.I get voice when at home on wifi.I have 3G on my Public network, is this the problem,?I have gone through many tutorials AND IT STILL DOES NOT WORK.i WOULD ...
Hello, I cannot call or receive calls, and I cannot access my account, although nothing has changed. I tried to reset my password, but I am unable to. It tells me "There was an error resetting your password. Please try again later." Please help
Hi all, It's the first time I am trying to get in touch with Public Mobile support and it seems like a not easy task..The issue I am having is that I suppose to have 2 promotional GB of mobile data in my account but recently it seems like they disapp...
Hi everyone, I let my guards down and answered a call from someone presenting themselves as “Telus Mobility”. I told them the cell provider I am with, the device I use and how much I pay a month. Once I answered the three questions, the hung up on me...
Hi all, I purchased a 1GB add on since my plan had used all of it's data. Didn't end up using this data, so it rolled over. I now have capped out my data again this month but my additional data add on won't allow me to use this data now (says 0% used...
I am trying to use my friend friend referral code but when I am ordering the sim there is no place for me to put it there. Like there is no spot that says friend referral. It goes straight to payment. Please help me out for this.
The account I used for second phone referral was canceled.Now i cannot log into second phone at all... If I cant get in today, might as well move to other provider before I move 4 people to get referral bonuses.
My wife is in the US and I bought the 10 day $20 roaming package which worked well. It expired yesterday and I bought another 10 day package but it did not apply. I can see the $20 sitting in the account but every time I try to go to the add on page ...
I have been trying to access my public mobile account to check some things out but when I try to sign in the page is blank and says forbidden in the upper left hand corner.
Quick summary: my daughters can't get internet access in their student apartment until the 11th so I suggested they upgrade their plan to get some extra data in the interim. They both chose "immediate" to upgrade their plan and while one of them has...
When someone calls my voicemail the machine introduces me and then says a name I recorded months ago, I want to change the recording, could someone please help?
Hey my name is ujwal my phone number is xxxx i got the offer $55 plan 20gb internet at 4g speed i choose that plan on my renewal i.e. today on 29 August but what i get $70 20gb at 3g speed that doesn’t gonna make sense I already choose that $55 plan ...
What is going on with my self serve account? I logged in and unsuspended my account through lost/stolen so I could reactivate before day 90 which is tomorrow August 30th. I checked my bill which showed $35- $5 discount amount owing $30. I have a bala...
I successfully Reset my password yet when I go to login afterwards it is still saying incorrect after successful reset. Cookies are allowed , using Chrome browser and windows 7.
Hi all, Anyone had experience to re-activate a suspended account through "My Account" online outside of PM network, e.g., not within Canada? More details of my case. I went out of Canada and suspended my number in May. But later I decided to re-activ...
Hi there, I recently moved back from Portugal and would like to start a new phone plan. I continued to pay my public mobile account so I could keep my phone number but I lost the SIM card. How can I port my new number over without the SIM card?
After reading, did I understand clearly that by posting/answering questions in this community that I can lower my monthly fee? If so, what's the rate, how much can I spam to receive any savings? Probably a loaded question but thanks for the time,
just switched to iphone 6plus, and have no data plan, only got someone's message when i have wifi connection. has no problem receiving from android text. I guess the only problem is from those sending from iphone, thanks
