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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1248 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29928 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41737 Views
  • 185 replies
  • 29 Bravos

Resolved! New customer please help

Hello i am new customer i am midway activating my sim than the web site gave error and i re tried now the phone number is want is not available anymore and my sim the system said wait for 50 minutes than retry but my question is will the number I've ...

trocdau by Good Citizen / Bon Citoyen
  • 1640 Views
  • 14 replies
  • 1 Bravos

Resolved! Monthly fee

I cancelled my service with public mobile about 1 week into my pre paid month. How would I go about getting credit back a pro rated amount ?

Ljanes01 by Great Neighbour / Super Voisin
  • 1292 Views
  • 8 replies
  • 1 Bravos

Resolved! Will my cell number change ?

Hi I just want to know after I switch over from Koodo to Public can my number remain the same ? 

StevenOV22 by Great Neighbour / Super Voisin
  • 649 Views
  • 3 replies
  • 0 Bravos

Resolved! What Happens to my balance if lost/stolen?

greetingsHere's where I'm at.I have 2 active accounts with PM, on two different plans. One personal, one for work.Work one (account #2) has available funds in my PM account enough to cover for next month's payment. But I don't think I will be using i...

asmallrat by Great Neighbour / Super Voisin
  • 1057 Views
  • 5 replies
  • 0 Bravos

Resolved! I think someone stole my SIM

Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

zackSmithComm by Good Citizen / Bon Citoyen
  • 2119 Views
  • 29 replies
  • 0 Bravos

Resolved! add ons purchased

I went in and purchased add ons. I only wanted them for a month so do I have to go in somewhere and delete the add ons, or are add ons added by me manually each month?

rsjones0815 by Good Citizen / Bon Citoyen
  • 1031 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls going to voicemail

  Hey all, For the last few days, people who call me go straight to voicemail. I don't get any notification or phone ringing, I just see a new voicemail. I can text fine, my bills are paid on time, data works, it's just the phone calls that don't see...

EJ1928 by Good Citizen / Bon Citoyen
  • 1363 Views
  • 5 replies
  • 0 Bravos

Issues making and receiving phone calls

When specific people call me or I call them either I am unable to hear them or they are unable to hear me. My sister called and she said she couldn't hear it ringing but I received a call from her and picked up however, neither of us were able to hea...

cacharles by Great Neighbour / Super Voisin
  • 840 Views
  • 4 replies
  • 0 Bravos

Resolved! New user signed up but didn't receive promo

Hi, A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step? Any help is appreciated! Thanks  

aurevoirblue by Good Citizen / Bon Citoyen
  • 1063 Views
  • 6 replies
  • 0 Bravos

Resolved! Samsung galaxy s4 mpbile network issue

i just changed my phone iphone to samasung galaxy s4 from iphone 7.when i put my sim card i could not find any mobile networks i search automatically also i tried with rogers and telus what settings i need to do for mobile networks and internet netwo...

Jrt9002 by Good Citizen / Bon Citoyen
  • 1207 Views
  • 6 replies
  • 0 Bravos

Resolved! Not able to send text messages to a fellow public mobile user

I can send and receive text messages from everyone but one person. They also use public mobile. Whenever I send them a text it just says "waiting for connection". My texts only send when our phones are in the same room. However, I can receive their t...

lchiacc by Great Neighbour / Super Voisin
  • 919 Views
  • 4 replies
  • 0 Bravos

Resolved! auto pay

How do i switch my credit card in auto pay? So frustrating!!!!

epmaione by Great Neighbour / Super Voisin
  • 679 Views
  • 3 replies
  • 0 Bravos

Huawei MLA-UL00 aka G9 Plus, compatible?

HuaweiModel: MLA-UL00AKA "G9 plus" Is this model compatible?  I've searched all over the but nobody's mentioned this specific model.  Wanted to ensure this is a compatible phone before I sign up for a new plan. Thanks!

kckunkun by Great Neighbour / Super Voisin
  • 835 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto Pay

Y'all I have auto pay set up on my acct but it is no fail that every month I have to go in & manually go in & do the payment even though my V/D card number is in there under autopay & has been for at least 3 months. Anybody else have this issue?

AngieCupello by Good Citizen / Bon Citoyen
  • 1675 Views
  • 13 replies
  • 0 Bravos

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zlazarev by Good Citizen / Bon Citoyen
  • 2507 Views
  • 30 replies
  • 0 Bravos

Resolved! Phone number transfer asks for PIN?

Trying to set up an account and transfer my old phone number, but the system asks for a PIN. Is it asking for the confidential PIN from the previous service provider? If so, I'm informed that one should never share the PIN with any other individual o...

jH35Fy by Good Citizen / Bon Citoyen
  • 1564 Views
  • 7 replies
  • 0 Bravos
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