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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2589 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17743 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28894 Views
  • 184 replies
  • 27 Bravos

Resolved! Paying for Phone Service every Month that you never use..?

So can someone tell me how I can remove my $ 5 dollar fee I have to pay for every month even though I am totally deaf and have been on Public Mobile for 3 months now with only using my phone to try to stop TELUS Scams they want you to buy.    Worked ...

BLEEP by Great Neighbour / Super Voisin
  • 1305 Views
  • 13 replies
  • 0 Bravos

My phone does not work

I just registered for a new plan.however I cannot activate my phone because the person who gave me the phone cannot remember the username or password.i would like to discontinue my data until I get a new phone.vilma

Vilma by Great Neighbour / Super Voisin
  • 811 Views
  • 6 replies
  • 0 Bravos

Resolved! Does Note 9 960U work with public mobile?

Does the Note 9 model 960U work with public mobile? I saw a post saying text/calls works but does LTE data work fine on it? thanks

obi by Great Neighbour / Super Voisin
  • 873 Views
  • 6 replies
  • 0 Bravos

Resolved! No connection

Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection.  I checked APN settings and they look good. I checked the self portal and account is active. I've reb...

Bandary by Great Neighbour / Super Voisin
  • 1131 Views
  • 9 replies
  • 0 Bravos

Need to register for SelfServe

Hello There, I signed up with public mobile at a store in my area. For some time, i have been buying the vouchers and topping it. But recently I wanted to make a change to my account, problem is, I cannot create a self serve account because when i ty...

arun1824 by Good Citizen / Bon Citoyen
  • 725 Views
  • 4 replies
  • 0 Bravos

Don't Ever Suspend Your Account (also: please help)

Here's what happens if you lose your phone and choose to suspend your account: 1) Once you realize your phone is really lost, you click "lost/stolen phone" under "Plans and Add-ons". The only option there is to suspend your account, so that's what yo...

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jackgrump by Good Citizen / Bon Citoyen
  • 1196 Views
  • 12 replies
  • 0 Bravos

Network Issue

Hello community, Anyone else having network issues this morning. Unable to make outgoing calls.  Eliza5  

Eliza5 by Model Citizen / Citoyen Modèle
  • 613 Views
  • 5 replies
  • 0 Bravos

Resolved! unlimited incoming calls $15 plan

So i just noticed that the numbers of minute call keep adding up in my $15 plan even with the incoming calls. Am I missing something? 

buang99 by Model Citizen / Citoyen Modèle
  • 1379 Views
  • 8 replies
  • 1 Bravos

Re: Can't submit a support ticket

I have been disconnected though my auto payment is on and is only due today 14-Jun. no way to contact public mobile. Moderator service is horrible. Can anyone help how to get account reactivated?

m_satyabrata by Great Neighbour / Super Voisin
  • 350 Views
  • 1 replies
  • 0 Bravos

Resolved! Credits taken automatically

Hi all  I had 35$ credit on my account.My plan was ending on the 12th.Without me doing anything, 25$ out of the 35$ credit I had got taken to renew the same plan.I was a bit shocked as I was hoping to wait a few days before reactivating.I just don't ...

Maxlemax by Good Citizen / Bon Citoyen
  • 1004 Views
  • 9 replies
  • 0 Bravos

Resolved! Inquiry into prepay for 3 months and the associated rewards

Hi,I'm new here and just signed up to Public Mobile last month.  I was reading that if you have auto payments set up you get a discount added to the monthly bill and if you have it set up for 3 months prepaid, it increases.   How do I set up the 3 mo...

Right_Stuff by Good Citizen / Bon Citoyen
  • 1103 Views
  • 12 replies
  • 0 Bravos

Resolved! Transferring from a Speakout Account (Help)

Hello. I just got called because my account with Speakout was expired. I needed to top up the account before I'd be able to get my number transferred over. I just topped it up the account is no longer expired. I was told to post here to get the proce...

duridevil by Great Neighbour / Super Voisin
  • 2126 Views
  • 5 replies
  • 0 Bravos

Resolved! Voice Message

 My plan is $15 per month:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextI just found out I cannot receive voice messages. when I called my number, I can hear my recor...

sweeterhome by Good Citizen / Bon Citoyen
  • 1250 Views
  • 13 replies
  • 0 Bravos

Resolved! Porting out of Rogers Prepaid with 0$ balance?

Hello, I want to port my grandmother's number over to Public Mobile from Rogers Prepaid. Her account balance just expired 3 days ago will I be able to port out her number as it is our would I need to reload her account and lose the balance before it ...

Poogzley by Model Citizen / Citoyen Modèle
  • 1878 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim Card

I bought a Sim card online. When I wanted to activate the sim card, it said that it was unavailable. A brand new Sim card, sent from your company. So I had to go to a Public Mobile vendor and I had to activate my phone with a new sim card. How do I g...

Jfequiere by Great Neighbour / Super Voisin
  • 661 Views
  • 2 replies
  • 1 Bravos

Resolved! Reset password

Hi There! I need to reset my password and when I try to do it through the "selfserve.publicmobile.ca/forgot-password" it tells me my email does not exist which I believe is because I have added a plus (+) to it. Please lemme know how to proceed!I nee...

julieleal by Great Neighbour / Super Voisin
  • 949 Views
  • 5 replies
  • 0 Bravos

Resolved! Data not working after factory reset

I have a ZTE Axon phone that I have been using with PM for about a year.  Everything was working great.  Had to do a factory reset on the phone for other issues and ever since then I can't get data to work. Here is what I have tried so far.  1. Multi...

dttg13 by Good Citizen / Bon Citoyen
  • 1363 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't receive calls

Hi, i ported my num using the self-serve tool from PM, I have data, receive calls, but incoming calls are coming through. Also, some number (temp?) other the one i ported over shows up in the Plan area. Can you confirm this is porting in progress? If...

alexMC by Good Citizen / Bon Citoyen
  • 1413 Views
  • 15 replies
  • 0 Bravos

Resolved! Reactivate Account

I would love to reactivate my account but when I try to log in its suspended? Can someone from the staff please contact me by email?  

EndritHoxha by Great Neighbour / Super Voisin
  • 1670 Views
  • 14 replies
  • 0 Bravos

Resolved! Can't Change Credit Card For Autopay

Hey there, Recently had to get a new credit card and update my autopay with it. Can't seem to find where to enter the new info, I cancel autopay and reactivate it but it just shows up with the previous card with no options to add the new one. Would b...

OKJoy by Great Citizen / Super Citoyen
  • 824 Views
  • 3 replies
  • 1 Bravos

Resolved! Is Motorola Moto E6 compatible with Public Mobile?

I am considering buying a Motorola Moto E6 Play XT2029-1 Unlocked GSM phone off Amazon.com from the US. This phone is not listed when I do "Check your phone" on the Public Mobile site. Does anyone know if it will work?

yulai by Good Citizen / Bon Citoyen
  • 1039 Views
  • 5 replies
  • 0 Bravos

Resolved! PORT NO. IN

Yesterday, I ported NO. out from ITALK BB to PM. Still porting. I used different name when I ported in. Do you know it will be ok for porting? ( the PM user is A, the ITALK BB user is B).I provided all the correct account information of ITALK BB.THAN...

cmbchwang by Good Citizen / Bon Citoyen
  • 1739 Views
  • 12 replies
  • 0 Bravos
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