cannot make a call

[larosh]

I paid my bill on March 22.  I have a talk plan - Canada wide.  I tried to make call and it said I don't have a talk plan. I tried to call again, now it says that I don't have long distance plan.  What gives?

[RosieR]

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@larosh wrote:

I paid my bill on March 22.  I have a talk plan - Canada wide.  I tried to make call and it said I don't have a talk plan. I tried to call again, now it says that I don't have long distance plan.  What gives?

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Hi @larosh if you have the old $15 plan like I do, you have limited 100 minutes Canada-wide talk.  Is it possible that you had used up your minutes?

Log in your self serve account here

On the overview page, you will find My Data and Add-ons.  see image below

Please note that if a feature is not listed above, it may have been fully consumed and no longer available.

I realize that your renewal date was just a couple of days ago, but if you need more minutes this cycle, buy an Add-on - 500 Canada-wide minutes for $5. remaining add-on will rollover to the next cycle until all used up.

Please keep us posted.  thanks in advance

RosieR

[TheGx]

@larosh :Can you login to your self serve portal and confirm what it says about your plan and available minutes?

[esjliv]

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@larosh wrote:

I paid my bill on March 22.  I have a talk plan - Canada wide.  I tried to make call and it said I don't have a talk plan. I tried to call again, now it says that I don't have long distance plan.  What gives?

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@larosh 

Try removing your SIM for a few minutes, then reinserting it.

If after trouble shooting, also suggested by others who have posted, are not working ask the Moderators to check that your account has renewed correctly.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[BKNS27]

@larosh 

I get weird PM messages on my account near my monthly plan expiry date but it also said to ignore if you have enough funds or if you are on AutoPay.

Go into your account and check under My Plan>Plan Details.

It doesn’t hurt to reboot your phone to see if you can make long distance calls.

[HALIMACS]

@larosh 

Though I doubt it, are you on a limited minute plan and could you have already consumed the allotted minutes provided by the plan?

I presume you can RECEIVE calls and texting in/out functions as it should.

You could always try rebooting phone and reset network connections or try toggling on/off airplane mode.

[computergeek541]

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@larosh wrote:

I paid my bill on March 22.  I have a talk plan - Canada wide.  I tried to make call and it said I don't have a talk plan. I tried to call again, now it says that I don't have long distance plan.  What gives?

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The message about not having a talik plan often isn't accurate. That message is sometimes heard for a variety of reasons.  I would double check that there isn't a mistake in the number being dialed and if you aren't arleady doing this try, adding +1 before the area code.