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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why dont I see my yearly rewards?

I have 40$ plan with public mobile. I forgot exactly which month of 2019 I signed up but it has been one year for sure. I dont see my yearly rewards. $1 off every bill. Please help

phone died

My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

Text messages

I've just signed up with public and ported my own number. I can call, text and receive calls but I cannot receive texts. It's now been over 3 hours since the porting was activated. Please help!

Issues registering account after credit card expired

The credit card used to make payments for my son's account has expired. The site will not let me register an account to update payment information, when I put the existing phone number in, it tells me "The phone number entered is invalid or you may h...

SMS Issue

Hello, I have been with Public Mobile for 6 months now and noticed that some text messages that I send are not being received (and vice versa). I have an iPhone 8 and is affecting Android users. I tried rebooting my phone, but do not seem to resolve...

Never Received Sim card

Hi There, I bought a SIM card back in JANUARY! And I never got the Sim card, I have been trying to get in contact and sent already 2 emails through Simon chat thing and nothing. what can I do?

Resolved! Customer officer

Hi, i just got a sim card 8 month before , but i never use the sim card , becaz i went to vacation, now sim card is not active, but now i want my old number For this problem i want a solution

Outgoing calls Issue

Hi, I have a limited 100 min Canada wide talk plan with other default services. Though I do not make many outgoing calls but all allowed 100 mins have been used. After checking my usage history, I came to know by default an outgoing call is going to ...

Incoming call can’t recive

I port my number lucky mobile to public mobile 4 day ago but out going gud work incoming coming call can’t recive my phone number 647******* Edited by srlawren to mask out phone number, in accordance with community guidelines

what is the best practice now activate and port the number from Telus

Hi, I might be repeating some obvious questions. But I browsed through the forum and found some contradictory information.I have PM sim ready to activate and I am going to port a Telus mobile number in. What's the best practice as of now? Activate an...

Resolved! I Ported a Telus Landline to PM and now I have no PM Service!

I just emailed a moderator about this.I got a telus landline last week just so I could port the number to PM.Annoyingly, PM has no numbers with prefixes for my town, so the only way I could get one was to go the temporary telus landline route.I porte...

Inability to pay monthly mobile subscribtion with credit card

Hi, I've been trying to pay my monthly mobile subscription but it's not going through and I'm on autopay. I keep getting the message "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not...

Order no. 212568 - sim not yet received

Hi PM team, I ordered sim online but still after 7 days I have not received it yet at my address. Order number is 212568.Please provide me status of shipment.Thanks

US data add on not working

Hello, I have added US data to my plan (which I have done multiple times before) and it's not working this time.

Changing Phone Number

Resolved! Changing Phone Number

Hi guys, My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. How ...

Multiple calls from SIN fine scammers

Hi, over the past couple days both my wife (who is also on public mobile) and I have been getting multiple calls a day from different phone numbers with an automated message saying there is a problem with our social insurance number and need to pay b...

Credit Card Payment Issue - Mastercard

I'm experiencing technical difficulties trying to setup auto payment on two different Mastercard credit cards. Does PM not accept Mastercards anymore? Please help! Please note, I've tried the following methods so far with no luck:- Clear browser cach...

How to receive $10 off?

I activated my sim card with a friend's referral code but i didnt recieve $10 off on my bill, how does it work and when will i receive the rewards?

Forgot to enter friend referral code!

Hello dear Community,I forgot to enter my friend referral code, when I signed up. I had a hard time sign up, and almost try may be 10 time to sign up, at the end the page would just disappear, and I had to start all over again. The time it worked, I ...

Phone won’t work

Duplicate topics merged

Phone won’t work

Hey I’m Sam Patterson .i was phoneless all day driving to navigate from Vancouver to kelowna with out a phone for a nap - and I paid !! I don’t get it . This phone provider really is upsetting .. the anxiety of not having a working phone when you pa...

Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

I need help!!my Public phone plan won’t work I’m seriously so frustrated I bought credit it wouldn’t work I had to drive around Vancouver trying to find my way out with no map do you know how Stressful that is

Problem with texts/calls not going through

Hi everyone! I'm a new user of PM. I followed all the directions to activate my SIM and I thought everything worked. I have sent and received texts and I have had a successful outgoing call. Somehow, though, not all of my outgoing texts are received ...

Resolved! Auto pay - 90 day payment

I had been paying for my service every 90 day, after changing my plan was switched to 30 day payment cycle. I understand the 90 day payment option is no longer available. Any change that it will be offered again? I was talking to a family member a...

Resolved! request to transfer phone number timed out

I'm trying to port my phone to Public, got the email from Virgin to authorize the change at 4:00 in the morning so missed the 90-minute window to authorize the change. Does anyone know how I can resubmit the request? I already set up my Public accoun...

Why must I go through this every month?

Seems every month my account gets suspended because of non-payment even though I am on auto-pay. Is this issue so difficult that it cannot be resolved? I am sick and tired of having to submit a ticket for the same problem every month. Just charge me ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Why dont I see my yearly rewards?

phone died

Text messages

Issues registering account after credit card expired

Issues registering account after credit card expired

SMS Issue

Never Received Sim card

Resolved! Customer officer

Outgoing calls Issue

Incoming call can’t recive

what is the best practice now activate and port the number from Telus

Resolved! I Ported a Telus Landline to PM and now I have no PM Service!

Inability to pay monthly mobile subscribtion with credit card

Order no. 212568 - sim not yet received

US data add on not working

Changing Phone Number

Resolved! Changing Phone Number

Multiple calls from SIN fine scammers

Multiple calls from SIN fine scammers

Credit Card Payment Issue - Mastercard

How to receive $10 off?

Forgot to enter friend referral code!

Phone won’t work

Phone won’t work

Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Problem with texts/calls not going through

Resolved! Auto pay - 90 day payment

Resolved! request to transfer phone number timed out

Why must I go through this every month?

Ordering Public Mobile sim card in bulk for dealers

Rewards!!

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...

Port my number out from PM but services on hold