Renewal Failure Account suspended

[Lorraine99]

I have an account balance and paid again hoping that would solve the issue. but it did not. It says the account expired. 

[Spudster]

@Lorraine99 

Are you (or did you) see this?  If you did, yet you still have services, no worries, it's normal renewal messaging which causes undue panic.

[darlicious]

@Lorraine99 

Did your autopay fail? Or did you have a balance to cover your plan amount and the renewal failed? This is much rarer but I have the same issue today. Do you still have service?

[softech]

@Lorraine99  when you logon to Self-Serve, is it still showing suspended?    Also, do you see any money showing as Available Fund?

Do you see a button around there to Reactivate the service?  If so, click on it and reboot the phone after.