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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan Expired - Due to Insufficient Funds on Auto Pay

Due to having not enough Funds in my account when my bill was due, my account was suspended, I just made a payment to reactivate my account .. but now it says my plan is "Expired" ... What does this mean? I currently am still able to make phone calls...

Resolved! Can not change area code and save my number

Hi !I moved from NB to AL .I need to have a local phone number ,how I can change area code (321) to Alberta area code and save my number .I changed address in my profile .Code did not change.Transfer number works only with other providers.When I trie...

US Roaming

Hey there, I was in the states recently and bought some US Data add on. It ran out in 15 minutes and I wasn't even using it. Has this happened to anyone else? I would like to be reimbursed for it but can't figure out how to contact Public Mobile dir...

Resolved! [Temporarily solved for now] How can I continue to use your services if I can not pay you ?

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose ...

Reset phone

Can't get txt from public or the code to let nevreceive texts or calls van someone happyI'm getting annoyed, 0lease help

My rewards issues

Hi there, I have opted for public mobile plan on December and there was a deal going $10 off for 6 months. My plan is $35 but when I made a payment of $25 it says amount due is $10. I am not sure what to do with this. Please help me why am I not gett...

Resolved! Can't use my data

I renewed my plan at the start of January and although I have all my data available I cannot use any of it. My phone simply says I have no internet connection when I attempt to do something. My APN is correct and I've tried reseting my phone. When I...

pls help, I made a typo in the number i was porting

i created accounts for my husband and myself tonight. Our numbers are the exact same except for 1 digit. When porting number, im pretty sure i typed his number for both accounts. How do i go about fixing this? Both accounts were created and billed s...

Resolved! Add on

Done reset my password but I want to have some. Add on?

Resolved! Autopay problems

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 路‍Now it says set up for auto pay with a dynamic one time payment??????? ...

iPhone 6s no voicemail notification

Phone worked fine on Koodo. After switching to Public, when there is a VM the dot is there but no audible tone. Have changed tone, reset network, wiped phone and reset completely (augh) all to no avail. Running current iOS 13.3.

Reset password email not working.

Hi I was wondering if I could get some help. My password didnt seem to save on firefox and it was a generated one. Now I do not know the password. I went to reset the password and it said it sent to my email. I got no email yet its been quite awhile....

Monthly payment reminder texts

I am on the auto monthly payment plan and would prefer to not get texts from Public Mobile Is that possible Thanks

Resolved! Will change of plan lead to loss of promotional data and minutes?

Hi Guys,I have a plan of 35$ and i want to reduce it to 25$ but in my account I have promotional offer of 5 gb data and other promotion of 400 international minutes and another 1 GB of data.i got these on Black friday week.If i change my plan will I ...

Transferring number to new account problem

Hi there.I am trying to set up a new account and when I get to the section to trasnfer my number from telus I keep receving an error. The number is able to be transferred but it asks for an alternate number and no matter which contact number i enter ...

Resolved! Text to give options.

I have seen some posts here where for whatever reason someone decides to leave before their current plan cycle is up. This is usually followed by the post here asking how to get a refund. The answer is you will not get one. This is a prepaid service....

Resolved! Roaming from other countries, Europe, Armenia for instance

Hi I am traveling to Armenia in couple of days wanted to buy a roaming add-on. Didn't find it in purchase add-on section. Any ideas? Thanks

Resolved! Compte désactivé.

Je ne peux pas accéder à mon compte. Il a été désactivé. Jai changé mon mot de passe et je ne peux toujours pas accéder à ma session. Il faut contacter le service a la clientèle.

data

i spent almost all the time connected to the wifi and i got a text sayng i used all my data. that's unreal. i did everything the robo wanted me to do and it did not work

Unlock Nokia lumia 830

Hi everyone, I bought Nokia lumia 830 from Kijiji, and it is locked. Can someone help me to unlock it? Thanks,

Resolved! background data

If I disable background data what am I going to loose ? Can I still make out-going calls, receive in-coming calls, receive whatsapp messages and check emails, etc. when I don't have WiFi ?

Auto pay = an extra 500mb of data (Not receiving it)

Anyone have problems with auto pay and not receiving the extra 500 mb that goes with making your payments automatically?

"Unable to Transfer Number" Error

Hello, I am trying to port over my 604 area code number and I am getting an error "We were unable to transfer the phone number you entered." I typed in the number without dashes or spaces. Can someone PM me on how to fix this?

i am locked out of my account and banned

Ranked up!!

I didn't realize that my rank was ranked up 2 days ago...Wow!I'm so glad to receive it and I enjoy being part of the community

Resolved! royalty reward

Registered Dec 18, 2018, for royalty reward session, It does not show there.

Resolved! Question regarding $25 plan?

I pay $25 per month for my plan but it has no data. It says the $25 plan includes 500MB of data on the $25 plan. How do I get the data added on this plan for the $25? Should I just choose it again as a new plan at the next renewal and see if I have t...

Resolved! US roaming not working

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

Resolved! Moderators reply time getting quick

Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

Resolved! Tethering on Umdigi Phones

I have been having problems tethering the Public Mobile service on the Umidigi A5 Pro. I have encountered tethering issues with certain hardware/service combinations where dun has to be added to the APN type field to enable tethering. When I add du...

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