Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I have forgot my password and my security question answer so I am now locked out of my account. Can you help? Thanks.
Hi - I ported my number from Telus over to Public Mobile (ie owned by Telus). I set-up my public mobile account the night of April 6, and inserted the new SIM card. It is noon April 7th and my phone has not yet connected to Public Mobile. My old Telu...
I paid for 2 GB of data but only 1 is showing in my account
Hey Guys, So I am looking at the LG Velvet 5G, model # is LM-G900UM. I'm not over "techy" but my little bit of research seems as if this phone *should* work with PM, but I just want to have some other opinions on it before I move on the purchase. Tha...
Payments up to date.It says I am not connected to a mobile network even though my sim card is inserted.Have tried restarting phone and reinserting sim card. When I try to send a text it says: "You may be able to send after inserting a sim card" but...
Why doesn't PublicMobile provide a telephone number so I can talk to their staff? I used up ALL of my current month's data except 88 MB and I still have 17 days to go until April 24, 2021 when I am given another 1 GB data. Last night, I purchased a $...
Is it possible to use public mobile on an old flip phone from Telus that doesn't take a sim card?
How many questions or answers do you need to do before you get a discount
On my lg g5 phone all of a sudden I cannot send or receive text messages.Also it is saying that my provider is telus but I am with public mobile.Can anyone help?
I enter the wrong password and my account lock
Hi,My phone suddenly cannot make/receive phone calls (the phone was cut off during a call, refer to that 10 mins call, refer to the attached image) I am on a plan which has 50 min per month but I did not use this phone heavily (attached is one month ...
I am moving out of my parents house and taking responsibility for my financial endeavours. This includes my phone plan. I want to move my number from their account and their billing to my own. How would I do this?
Hi I need to private message a moderator does anyone know where I can find the link for it? I don't want that irritating chatbot thing.Thanks
Hi, my account was suspended due to insufficient funds. I changed the credit card info and paid the outstanding. My account however continues to be suspended with no access to phone calls or data. I've restarted the cell a few times. The payment has ...
Hello everyone, My PM phone number will be ported out to an EPP Telus account on April 14... Only issue is that my AutoPay/renewal of my plan is set up for April 9. If I decide to cancel my AutoPay and my PM account gets suspended for this reason, wi...
I have managed to completely lock myself out of my selfserve account. I no longer able to access the Hotmail i originally use. How can 8 get back into my account?
Hi,I just created my self service account. All seemed well and it brought me back to the login but when I log in it says my password is invalid when I wrote it down so I know it's correct. What should I do?
How do I get my account number? A family friend activated the phone and set up self serve. We no longer have contact with that friend.
We bought 4 $25 pre paid cards and 2 of them don't work
I ordered a SIM card online on 29th January, now it is April, I haven't received it.The order number is: 239808
My account got suspended, I bought a payment voucher and I have tried to input the 12 digit pin on the receipt both on the website and through 611 but it keeps saying can’t process payment. What should I do?
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