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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Overcharged!!!!!!!!

I was overcharged and cannot reach anyone to get this resolved!!!!!!

Self serve down

I'm getting a message on the self serve site indicating it is down for maintenance.Was there an announcement that i missed? update: cleared cache, and reloaded OK. Strange...

Need to make a payment for my late monthly bill due to holiday and new set up

xxxxxxxxxxxxx xxxxxxxxxxxxxx call xxxxxxxxxxxxxxxxxx if you can’t rwach me on my pub mobile number

Message send failure in a group message

When sending a group message using iPhone 11, does the message send failure happen only to the invalid numbers or everyone in the group? Happy new year and thanks, Helen

Resolved! 300 International LD Minutes

Hi. My account already had "500 INTL LD" (Free Holiday Giveaway) so I thought this was for calling from PM in Canada to another country so I bought the Add-On "300 International LD Minutes" thinking that this must be calling from another country to C...

Resolved! spam calls

For over a month now, I have been receiving multiple calls every day from what seems a chinese lady from this number: xxxxxxxxx. Is anybody else receiving them? It is very annoying. I blocked her number and she cannot leave a message, but she keep...

Credit card charges

Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxxxxxxxx

suspended service due to expired credit card reactivation issue

Help! My credit card expired end of December and my service was suspended before I had the opportunity to update the new expiry date. When I login to my account and try to update the credit card information the "Register or Manage my Credit or Visa d...

Samsung A52-5G Today only as low as $399 (see below)

Resolved! Public Mobile while in Mexico

Hello out there everyone and anyone....Can I use Roam function (with an additional fee) to be able to use my phone while vacationing in Mexico?Thank youPeter

Need an agent

Hi out there I am new to the community this is lot to deal with I need to talk to an agent to clear up my problem with my auto pay account looks like I need to start a ticket is there help out there

Need to exchange just bought CPO iPhone. No response from ticket #-632

Ticket ID: -632 I submitted this ticket but there is no response after more than a day.Yes Ticket ID is negative number, and I suspect there is a bug with your ticket system. Basically, I just received a CPO iPhone (rated great), but I need to exchan...

Phishing email?

Need to change my plan and add autopay

Hii need to change my plan and add autopay so I have the 250MB bonus and effective immediately, I cannot do them both in one shot on the website, can you help?

Credit card issues

Resolved! lost phone

I lost my phone with a Public Mobile SIM card in it and have now bought a new phone and a new Public Mobile SIM card...I want to keep my old phone number, and wonder if I should set up a whole new account with my new SIM card (I never found my stolen...

Resolved! Account...?

I port in my number to public mobile from freedom mobile last December 1, 2021. My phone is working fine and I use the Simcard of public mobile. I can call and I can text using public mobile. However, Freedom mobile still charging on their end. What'...

Resolved! EMERGANCY LOCKED OUT

i got locked out of my account because i forgot my security question pls unlock it right away and help me restore my security answer thanks a million

The site looks good!!

Maybe I don't access the old site a lot. I actually find this one very nice. Clean and nice. Good job Public!!

Error 821

What is this error code and how do I remedy the situation. I have called Koodo support they are no help and they don't have access to public mobile database.

Resolved! Bonus SIM?

I'm new to Public Mobile, I bought a phone from Public online, was not sure if it came with a SIM and since I might want to convert another family member's account I bought a SIM with it and then got an email saying I was getting a Bonus SIM with the...

Resolved! i am not to able submit a token for one month invoice request ,

the customer service is really terrible, I am not able to register for a customer service token even when input all the information correct, I have been trying to register for an invoice , please looking forward a support thank you

2022 - Time hasn't come yet?

.. to get a PM app to manage all our services on the go and get access to Wi-Fi calling? Thx!

not able to make calls due to limited minutes

I have a plan with unlimited province and canada-wide calls, but it often says that my 'long-distance' minutes have all been used, or today I wasn't able to call out of province and the message said I have used all available minutes. Is there a fix f...

Resolved! Call Control

How can I set call control?Call Control helps reduce unwanted calls by prompting incoming callers to enter a specific number, which the caller must enter correctly before the call can be connected. Callers with no response or an incorrect response wo...

My payment was successful but I received a email stating my account was suspended for none payment

Option to separate phone bills

Hello,So I would like to know if there is a way to separate personal phone call bills from the phone bills related to business. I have to make business calls from my phone then submit the bill of the phone calls to my company for reimbursement. But I...

U.S. Add-On Not Working

I was in the States and had an emergency and went to make a phone call or a text and guess what--the U.S. add-on I paid for wasn't working! It said I wasn't allowed to send texts or make phone calls, even though I had paid for the add-on days befor...

Landline to Cell Phone not connecting

I can not call my Cell Phone from my Landline, but I can call my cell phone from another cell phone.

Resolved! Out of N.America i.e. no network. Want to port number and cannot receive SMS

I'm writing here after trying my best with the chat bot & the subsequent form of trying to get in contact with support. I was simply not able to submit the details to create a ticket no matter how much correct information I provided, and I was told b...

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