Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So Black Friday “Second Month Free” ended yesterday and quite possibly the “2GBPROMO” did as well? At this moment in time there is nothing extra for New Customers? We’ve seen this before after Black Friday but only for a few days and then something e...
Just transferred our SIM card from one iPhone to another (unlocked) and it’s not working. It’s says “iPhone is not activated. If this continues to call the carrier”. Can anyone please help?
Hi I just got renew on the date of the register credit card for auto payI noticed that the discounts for November had not been taken off from my payment please follow up with reply with text messageThanks Agnes
My credit card is expiring and I need to update my info for auto pay.I can't seem to find where to do that on the website.Can someone help me out?Cheers and thank you.
I was trying to pay for my next top up however my wifi went out, I resubmitted my payment again thinking it didn't go through. Is it possible for my last payment to be refunded back to my payment method?
I just referred my husband to public mobile and helped him to activate a sim card with my Refer Code. Just wondering when he will get his 10 dollars off and Auto pay 2 dollars off? He paid $25+tax online There is no deduction at all.
Well uh. Think I made a mistake. So a couple of months ago, I didn’t really want to get “promotional text messages” from Public Mobile anymore. So I texted “STOP” to the phone number 4911. Now that “More Is Merrier” is happening, I think I need to ge...
How do I talk to someone?
in the public mobile website, where can I find the receipt every month. Public mobile supply the receipt ?
I will be living in the United States for 6 months (From March to September). Am I able to add on a US plan (and put my Canadian one on hold)?
Can i pay etransfer
Look what materialized over night almost as though PM remembered that today is my third anniversary here as a customer! It wasn’t there yesterday but is today. After bumping the $70 / 15 GB plan down to $60 recently that made room for a new $70 / 20 ...
I purchased add-Ons for U.S usebut it doesn’t work I can’t use my phone in U.S
I heard that Public Mobile is closing down in the Spring of 2022. Is that correct?
Hi there, I was interested in your black friday deal, however my new SIM card did not get here until today. Is it still possible to get that deal, as I had intend this to get here before now but it was unable to? I would really appreciate it if I was...
Can I use the iPhone 13 Pro Max on Public Mobile?
Will the plan stop me using data if I have used all the allowable on my plan or I be charged once I exceed the limit. I do get a text telling me I am at 75%. Will a text be sent if I am at 100% ? Thanks. Valerie
I just switched to public mobile on 3 of our family phones. Purchased each 2.5 GB and it is showing only 30.8 MB
a) where is the moderator team for private messaging when you need them? b) according to the homepage we're supposed to get a text for free stuff and I haven't gotten any texts about that. am I the only one?
Hi all, Do any of you know how private the private messages on Community are? Are they encrypted? I mean are they accessible or readable by others besides the intended recipients? Thanks
Is there any way that I can have the original poster's question to be included automatically in my post when I am replying? Thanks
Hi,I just switched my account from Koodo a few hours ago... which I am now learning on the forum tends to have issues.I appear to have successfully ported my number. Koodo cut off my cell service and sent me an account closure email, and switching to...
When I try to sign in to my self service account, it gives me the following error:Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.When I press the 'forgot your password' option it giv...
I am checking to see if my friend can use his older Samsung gt-s7560m but for some reason I do not see it listed, not sure what I am doing wrong because I notice previous questions people were able to use this model in years past. Is someone able to ...
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