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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 42703 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 52964 Views
  • 182 replies
  • 30 Bravos

Resolved! Reactivate SIM card with new user

My son lost his brother's phone so I suspended the service and marked as lost, then ordered an new sim card and phone and reactivated his number with no problem.The original phone and sim card have since been returned to us.  Can I reactivate this ph...

JohnnyK2005 by • Great Neighbour / Super Voisin
  • 1038 Views
  • 6 replies
  • 0 Bravos

Resolved! Data Usage Update

Curious to know how frequently PM updates Data Usage. My Usage History is running Two days behind. 

Koombassi by • Model Citizen / Citoyen Modèle
  • 1513 Views
  • 7 replies
  • 0 Bravos

Credit Card account address update

This post is for your information only.  We can discuss it and I will not assign a post as solution of this thread unless my info is wrong. I moved recently.  I updated the address on my credit card account.  Without updating my PM autopay cc info, I...

popping by • Retired Oracle / Oracle Retraité
  • 1181 Views
  • 13 replies
  • 4 Bravos

Missing referral bonus

As of Sept 4, 2020 one of my 2 referral bonuses dropped off even though both my friends are still with public mobile. How do I rectify this and get  $10 credit for the missing 10 months? Thanks

Stockjunkie by • Great Neighbour / Super Voisin
  • 771 Views
  • 4 replies
  • 0 Bravos

Resolved! New Plan

Hello!After my credit card expired, my plan was cancelled.So I went on My Account > Change Plan > and then no plan appears.I can no longer use my phone (call/text/data) and no in person store can help me with a website issue. I tried going from Plans...

Maude2013 by • Great Neighbour / Super Voisin
  • 1174 Views
  • 8 replies
  • 0 Bravos

Data plan not getting updated

I have had the 25 dollar plan for the past 6 months or so my data has nver gotten updated.What should i do? One more question if I upgrade my plan and get  the 2gb bonus is that for every single month 2gb bonus or just for the first month?

ascwin01 by • Good Citizen / Bon Citoyen
  • 2259 Views
  • 25 replies
  • 0 Bravos

Resolved! Pay my plan

How can I loggin I don't have security question or password to log in just want to pay my plan

Alt22 by • Great Neighbour / Super Voisin
  • 1045 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone password not working, locked out

I was setting up a government app that has lots of my private info on and did not have adequate security on my phone.  It asked me to set up a password and now am locked out of my phone.  Normally swipe to get in but asking for that password and keep...

jowilliams by • Great Neighbour / Super Voisin
  • 2310 Views
  • 14 replies
  • 0 Bravos

Pls delete

Pls delete. I figured out a solution.

thank89you by • Good Citizen / Bon Citoyen
  • 565 Views
  • 2 replies
  • 0 Bravos

Resolved! Credit card getting declined but no issue with the card

I keep getting this issue where public mobile will not accept my credit card but there isn't an issue with the card.  Tried all the suggestions in the last form but didn't wait the half hour to make sure i didn't trigger issue. How do i contact a Mod...

emmahowlett by • Great Neighbour / Super Voisin
  • 1964 Views
  • 5 replies
  • 0 Bravos

Resolved! Do unused SIM cards "expire"?

Hello, Everyone,I'm not exactly new to PM, but have a noob-sorta question. Back in the early months of the pandemic PM sent out some free SIM cards to certain PM clients as a cool promotion. I got one of these SIMs, too. Until now, though, I haven't ...

mandos by • Good Citizen / Bon Citoyen
  • 5713 Views
  • 19 replies
  • 1 Bravos

Change Plans

Trying to change my plan and the pages aren't working.  I"m getting an "oops, somethings not working" message.  I went through SIMon and followed all instructions.  I get to the page that the plans are supposed to be listed and they aren't.  My accou...

Ryder by • Great Neighbour / Super Voisin
  • 862 Views
  • 7 replies
  • 0 Bravos

Resolved! Long Distance Talk

I bought 300 International minutes, but can't make any calls outside Canada. Anybody know?

Donald2 by • Great Neighbour / Super Voisin
  • 1357 Views
  • 9 replies
  • 0 Bravos

Resolved! Need help activating sim (gave Wrong IMEI)

I have set up a Public mobile account for my friend and the phone has 2 imei numbers/2 card slots and I used the wrong one  when activating the public mobile plan (the bell sim card was in the #2 sim slot  and i used the #1 sim slot IMEI for activati...

dough13 by • Good Citizen / Bon Citoyen
  • 4273 Views
  • 25 replies
  • 0 Bravos

Inbox got a new look?

Was it my page not rendered properly or inbox really got a new look?  if  it is a new look.. i don't think I like it...

softech by • Oracle
  • 5606 Views
  • 77 replies
  • 0 Bravos

Resolved! Pixel 5 Compatible?

Hello all.Just wondering if anyone out there is using a Pixel 5 on the Public Mobile network.The Pixel 5 doesn't appear to be on the list of compatible devices but the frequencies make me think it would work.Does anyone have any experience in using a...

Danchvn by • Model Citizen / Citoyen Modèle
  • 1725 Views
  • 6 replies
  • 0 Bravos

Mods Never Seem to Follow Through Anymore

Customer service has really started to suck in last little whileSo tired of jumping through hoops when it is obvious previous mod is not reading (or understanding) the previous message Its just started to become an annoyanceI posted a long thread abo...

kav2001c by • Mayor / Maire
  • 2491 Views
  • 13 replies
  • 1 Bravos

Resolved! Entered wrong email address during registration

Hello, I made a mistake in my email address while purchasing a sim card. How can I change that? I didn't even receive the confirmation to my correct email address. Thanks for the help!

marinabar2 by • Great Neighbour / Super Voisin
  • 928 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card purchase

I recently purchased two SIM card’s Which I paid for using PayPal I believe it was somewhere around the $12 range total.today in the mail I got one envelope with only one SIM card.Is this a mistake on behalf of the company there is just nobody to tal...

Bill77 by • Good Citizen / Bon Citoyen
  • 2104 Views
  • 16 replies
  • 1 Bravos

Influx of more than welcome newbies?

Looks like we will see more newbies. PM is now advertising on the radio. Nice ad!!!!Back to school......new form of baby sitter.....a mobile phone!!!Welcome newbies.....we are waiting to help you!!

Resolved! Autopay set up, account suspended and cannot get any help

I have autopay set up, and today my bill was supposed to be charged on credit through it, but account is suspended even though the credit card is valid and had no issues otherwise.Tried to get help through online support but issue was not coming up s...

savitarl12 by • Great Neighbour / Super Voisin
  • 1817 Views
  • 11 replies
  • 0 Bravos
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