Community

Resolved! How to pause an account for long duration?

I have to leave Canada for a long period of time (probably, 1 year or even a bit more). How I can pause my account for all this duration? I know that it possible to disable auto-pay, and reenable it before 90 days, but I do not trust myself to do it ...

Resolved! New Activation, No Service

Hi I signed up for a new account, activated my SIM card, but have no service.  My phone is unlocked, I tried resetting my phone, tried switching airplane mode off/on, any other suggestions?  Im not happy there is no technical support number with this...

Resolved! How to get new data amount on updated $35 Plan

I see (after Public Mobile canceled the province-wide plans) that the Canada-wide $35 Plan's data increased recently from 2Gb to 2.5Gb.  I have been on the $35 Plan since September, 2020 (with 2Gb).  I was wondering if my account's data will be autom...

Resolved! Service down

Why can’t I make calls to my work? And my family? What’s wrong? 

Resolved! Double Charge

HI my credit card statement is showing two identical charges for my monthly bill but only one is showing on my online public account, how can I apply for a refund of the duplicate charge?

Resolved! Topped up account to pay fee, then charged a second time

Hi, When reactivating my phone plan, I followed the prompts and it topped up my account with $122 - I thought that by doing this, it was paying for/reactivating my phone plan.  When I went back to the homepage/overview, my plan was still outdated awa...

Resolved! Re: What is the phone number for customer service?

I need my PUK number so I can unlock my sim. I locked by mistake. My public mobile number is *************** ********************************************* ********************************************* ********************************************* ***...

Resolved! Account suspended even on AutoPay

My account got suspended, even though I am on autopay. My credit card records show that I got charged on April 17th, however, my service has not been working today. At first, I thought maybe something has got wrong with Autodapy, so I manually did an...

Resolved! PUK Sim lockout

Hi there so my SIM card is locked how can I get my PUK ?

Resolved! I did not get my data for April

I exhausted my data limit for the last billing cycle. And this month I see no data added in my account.  I use auto pay.

Resolved! I transfer my Phone number but I cannot receive the call or text !!!

I transfer my phone number, and I cannot receive the call and text message. I don't have my old sim card anymore and called my old provider they said we accept the transfer on April 15 (3 days ago) and they told me that I should contact my provider. ...

Resolved! Paid for additional data still not received & charged twice

Resolved! Only Send SMS and MMS messages setting

Hello,My son has a plan with Public Mobile. He ran out of data today and all of a sudden he couldn't send or receive texts (even though his plan is an "Unlimited Text and Picture Messaging".  He was still able to send/receive messages with WIFI, but ...

Resolved! Updating Provincial Plan: Questions

I'm wondering about updating my old $120 12 GB / 120 days Provincial calling  plan to the new   $40 /month plan.  Originally I think my plan had full LTE speed, which the new plans have a capped to 3G speed, is that correct?  Also, I currently have $...

Resolved! Re: my text doesn't work

I'm a new customer and don't 

Resolved! Site not working up to par?

Not sure if this problem is just with me, I'm a new user and the public mobile site will often freeze. My PC is not dated, every other site works fine however the public mobile site is quite slow and gimmicky, and will sometimes freeze. 

Resolved! Problems with Reactivation

Hello. I missed a payment because my credit card expired. I tried to reactivate my account but it would not allow me to get back the $10 plan i had (50 min/month calling etc). I needed to use the phone immediately so I chose the $15 plan. It still wo...

Resolved! Posting for a friend

A friend is having problems with her account. Hoping someone here can help. As follows: Hi there,I wanted to sign in and had lots of issues.  Finally I was able to sign into my account (after having to change my password twice) but not to the Communi...

Resolved! length of my service

Where do I find my inception date with Public Mobile?