Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have activated my sim card through a shop, but then they have entered the wrong email address, how could I change it ?
Hi gang,I've $35 credit on my account, the bill due tomorrow is said to be $30, but I get a text saying I don't have enough funds and the plan will end tomorrow. Does anyone understand this
Hi,My roommate gave me her old iPhone 5c after my Pixel crashed (rip), and I'm having trouble unlocking it. It says that the SIM is unsupported, so I used her current cell to call the T-Mobile helpline. They ("they" being a computer) told me that the...
Is the referral code on your account a one time thing or can it be given out multiple times?Also is there a forum here where people post their codes?Thanks.
Hello I have a Coolpad snap and I cant send pictures, everything else works including receiving pictures, text and voice. Already checked APN settings and talked to a troubleshooting staff member, but now they have stopped trying to help. Anyone else...
Hi all, Just wondering if it is possible to enter the name and code of the person who referred me to PM after registration? I just joined PM a few days ago and mistakenly forgot to enter their code at the time of registration. Is this possible afte...
Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. I have received thi...
Hi everyone,I am trying to create an account for my parents who don't know anything about cell phones and technology. When I try to create the account, it asks me to enter a phone number to which public mobile will send a 6 digits code. The proble...
My account was disactivated. I made the payment through credit card since December 18th 2020 and nothing is working since.
Hi, if I don't remember email and password that I have used to login. Is there a way to retrieve it? Thanks
I'm curious about the hierarchy of the titles we can ascend to? Is it possible to descend as well?Is there a list somewhere I can look at?Currently I'm classified as a"nosey roommate" I really am not feeling that way though. I really feel like a 'noi...
Hello all, I am trying to port out my number to Koodo. My account is active but I keep getting the error message that my number is invalid. Does any one have any idea how I can solve this problem?
I would like to refer PEI and Nova Scotia residents to Public Mobile, but want to ensure they have good coverage.When checking out these 2 sources they kind of contradict, don't they? Thoughts? 1. Public Mobile's coverage map: https://www.publicmobil...
wondering if my Samsung galaxy A01 phone is compatible?
hi wondering if Samsung Galaxy A01 phone is compatible with public mobile?
Hi All,im on a $25 plan, recently I got a auto renewal. I did bot see the plan data allocation update and is deducting data usage from the last cycle’s monthly data numbers. I was expecting the counter to reset on data allocated and usage, any ideas?
OK, so I'm not local at all. I just realized that Christmas is taken seriously here in Canada lol, and that includes all kinds of sales. I bought the SIM and activated it few days before the sale starts. Just to confirm, did I firmly miss all possibl...
I added the international add-on few days ago because I need to give one of the government agency a call and also some other friends. Which calling my friends were OK, my calls to the government agency were all blocked. It says the talk is not includ...
EDITED Question, as original was not on-point.Regarding:https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484Regarding: https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-W...
Hello,I ordered an iPhone on Dec., 23.As it was too late to cancel my order, I wrote to "device.return@publicmobile.ca" on Dec., 27 (Sunday), asking about the procedure.I received my iPhone two days later but no answer to my mail.On Dec., 30 (Wednesd...
I have no connection for calls or text but have mobile data. HELP!!!!
There is a user that is acting childish, and in a mildly harassing manner towards me and some other community members. Is there a way I can block certain users?
the transaction has been showing in my credit card statement. but I can't see the long-distance add-on showing in my account. it should be the long distance add-on to China. Please let me know what happen. thanks
I am considering joining public mobile. I would be motivated to join today if fees could be waived. I want a free sim card, Just my regular monthly prepaid plan fee. If this request is feasible please respond. I have 3 sim cards already, only one wor...
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