cancel
Showing results for 
Search instead for 
Did you mean: 

Lost phone

nflew
Great Neighbour / Super Voisin

Lost phone with SIM card and email access can not access email without phone number for text verification . Also can not receive email to re assign phone number to new SIM card. Please Help

3 REPLIES 3

Outdoorsman
Mayor / Maire

@nflew 

 to change or reset your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

hairbag1
Mayor / Maire

Sounds like your going to need a new phone and a new PM sim.

Then contact CSA to get the account re-started.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the envelop icon on top right side of page will be highlighted when they respond.

Need Help? Let's chat.