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fraud

finlayto
Great Neighbour / Super Voisin

I have a public mobile charge on my CC and I am not a client

6 REPLIES 6

RossN
Mayor / Maire

@finlayto you need to contact a customer service agent they can look into it for you also check with your credit card company to alert them to the situation

 

 

 you can private message them here                               

           check your community envelope for a reply

Timer
Mayor / Maire

@finlayto 

 contact PM support team by private message > CS_Agent   to check it.. and bring your bank statement photo proof

dabr
Mayor / Maire

@finlayto    If you're not a customer nor paying for another family member/friend, then you can do a chargeback on your CC to get this fixed or submit a ticket via chatbot and ask customer support to issue a refund for this charge.

 

Here's a link to chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

Then tell your bank to charge it back. Unless you have a family member who used the card.

softech
Oracle
Oracle

@finlayto   you sure no one in your family used that to activate?

 

how much we are talking about?

 

Any chance you are a Koodo or Telus customers?  sometimes they charge under a different company name (they all part of the Telus family)

 

Please open ticket with PM support by direct message:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

Yummy
Mayor / Maire

Could you provide screenshot of your charge? Mask sensitive info.

How much you were charged? Maybe somebody got hold of your CC info.

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