Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Free month promotion. No free month?

I signed up for that 5gbs and free month special sale that was going on and neither have applied to my account. They said that I would get it after signing up but neither happened and I even auto renewed. So Like did I do something wrong?

Resolved! Boxing Week Promo

Hello! I signed up 3 family members new to Public Mobile for the Boxing week promo (get your second month FREE plus 5GB of data when you activate on select plans). It is now March 1st and my husband still doesn't see the extra 5GB on his plan. We fol...

my new sim card is not working

i have been trying to set up with my new sim card and showing invalid sim card on phone i have tried setting up with a different phone and same problem

Resolved! Double Charge when topping up account

After topping out, the dialogue box did not close and when I pressed cancel, it instead pressed continue and charged me $50 top up again. How do I get a refund?

Locked out of account after 2 attemps in password and not allowed to reset

why? it's insane. I only tried twice. and now locked out and can't even reset password. that's insanity and madness. changed credit card number, not I can even register a new one. crazy.

Resolved! new account set up

looking to port my old number under old service provider it asks for serial number not the IMEI would Ienter the IMEI here

Resolved! Transfer my number from other phone service to public, it's half working

Hi Moderator, I recently transferred my phone number from another phone service provider - OOMA to PM. The public mobile system shows the number has already transferred to my public mobile phone account.Now I can call out with my mobile phone to othe...

Resolved! Incoming call counts into minutes

Hi there,I switched to the $15 plan on Feb 25, 2021, and my understanding is all incoming calls are unlimited. I found out that incoming calls are being counted into my total 100 minutes allowance and wondering if that is normal? Thank you!

Port out Notification

Hi Everyone, I'm currently trying to switch from Telus to Public. I've followed all the steps to port in my old number. I was notified that telus would send me a text message confirming my port-out request. However, it's been a few minutes and I have...

Resolved! Re: International Incoming calls free or not?

Hi I can’t receive international calls from Canada when I go to US. So is there any solution? thank you

Resolved! Not allowing me to make a payment.

Ok a few issues:1) My plan is expired, it's currently suspended but I can still reactivate it.2) For whatever reason the current plan is $10.00 but I've always had the $25.00 plan.3) It keeps trying to make me pay $10.00 instead of the $25.00.4) I ca...

Resolved! Why is the website not working?

I'm trying to pay my bill but the website isn't working.

Resolved! Order time

I ordered a sim card online on Feb 23, why I didn’t receive it? it is urgent, and I need it as soon as possible.

Incoming calls go direct to Voicemail

Resolved! Incoming calls go direct to Voicemail

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.

Resolved! Received text message from PM to visit self serve

I just received a text message from Public Mobile to visit self serve: Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2) It says 2/2, but I only received one message. Is there an update required...

Resolved! Self-serve login isn't working

Hello I can't login to my self-serve account, even though I'm using the correct password (I even reset it just to be sure). I'm just getting a 'Sorry, your login attempt failed. Please try again' error message. Any idea what I can do to fix this? I r...

Resolved! @ accounts

I have recently added a second account with Public Mobile for my wife.I must have started a second account for her but cant remember what the email address or password was for it.Does a moderator have to rest it for me to start over again? Thanks

phone port is not working

Resolved! phone port is not working

Hi, I requested to transfer my number. Currently, the data is working and i am able to calling out. However, all the incoming calls and messages are still on the old provider. It has been two days like this. Can you please assist? My phone number is ...

Resolved! Re: Beginner’s Guide to the Community

Does anyone know how to cancel a payment so my money can go back into my bank account.?

Resolved! Can I move my billing date?

Normally I get billed at the end of the month, and because my payment didn't go through this time since I needed to update my new card #, I'm wondering if I can take advantage of this: if I resume service today, the 1st of the month, will this be my ...

My account

I need my account back and don't know how to do it edited by computergeek541: tag inserted into message body

Resolved! Payment

I payed my phone bill early on the 27 and it’s due March 1 and the money isn’t being taken from the account balance to pay the bill, how do I use the money on my account to pay ?

Poor Service . No Internet or cell sometimes

I can no longer get a proper internet signal . It was working fine for the last year or so . It only works when I am in town . My wife is having the same problems . We have differnt phones , but same problems . Please dont make suggestions , like tur...

Resolved! Error Happens while changing to a new plan

Hi,I am attempting to change my current plan to a new plan ($15), but the page keeps showing error: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login PagePlease could you ...

Resolved! Promo did not apply after 30 days

Hello, I signed up to PM in January during the boxing day promo. I do not see the extra data and have not received my month free. It has been over the 30 days. Who do I contact?

Resolved! receiving texts in weird order

Hi everyone, not sure if this has happened to anyone here. My wife has a samsung s8. She is with PM. She would receive a text, opens her message, replies, then gets a text notification of her text. when the contact then replies to her it would come ...

Resolved! public mobile forgot present password and need to reset new password

I don't remember my present password. And when I tried to use a new password it came out that it did not work. How do I find out my present password?