Community

Incoming call charges

Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS.   Can someone please clarify this.

2 gb promo after signing up

I got my son the $15 plan and I want to upgrade to the $25/moth plan. Can I still use the 12MONTHS2GB promo code when upgrading? Thanks

Changed plans but data wasn't increased?

Hello , I changed my plan last month from 4 gigs to 10 gigs and the new website isn't showing the increase in data even though I paid for the increase. I am now almost out of data when I should actually have plenty left. Thanks.

Midnight Text Messages from PM

 This isn't a question per se, but feedback. Re snapshot above. While I appreciate PM informing its subscribers of the plan renewal and application of rewards, it needs to use discretion, not send such text messages at midnight. I guess, like me, all...

Password won’t reset

This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”

Add-on international minutes/texts not working

I am currently on the $40 plan. I recently purchased the international minutes/texts add-on so I could call the U.S..When I try to call I get a message, " Sorry, your call cannot be complete because you have used all your minutes."I have tried reboot...

Upselling new data plans...

Got a text yesterday from public, they think I might like to pay $15 more for more data when I don't often use the full 2gb I currently have access to, and "30x faster" (huh).  They might want to consider plans with smaller data amounts and more affo...

International Call

Hello, I have purchased 300 international minutes to call to my friend who lives in Kenya, Nairobi. But your service is not working. While I am trying to call, the automatic response is "Hi, your call cannot be completed, please check the number agai...

Sign in help

How do I sign into my account?!?i need to update my payment Info.  Edit - thanks for all the responses with the obvious answers! Turns out my problem is my ancient iOS. The log in page was displayed WITHOUT the actual sign in button to click on. 勞

SIM won’t work in new to me used phone

bought a phone from my local facebook marketplace everything looked fine it reads that  it’s public mobile when I plug my sim in but it won’t connect to give me service, when I click into network it says phone it allowed but shows me my carrier and a...

Account

how do I find out my usage 

didi not get wifi in Whistler, bc

Data Usage

why is my data usage record not corresponding to filter setting for periods (eg. 15 days, 30 days, etc.)?  All I get is one page of data days for a one week period.  

Picture download with texting

Intermittently I cannot receive pictures via textingI can send pictures, I can receive some pictures, while a few other pictures sit as a download, pretty blue circle rotating saying downloading, and haven't been able to download certain pictures for...

Porting a number

Hello! I am trying to port a number from Public Mobile to Shaw, and the Shaw agent asked me to contact Public Mobile and let them know to accept the request manually. Would anyone be able to assist me with that?

Am I the only one that can’t log in?

Hi, I need to log into self serve, and I keep getting redirected to a Telus chat bot that tells me that I need to submit a ticket to get a username because my saved information clearly doesn’t work at self serve anymore. This is extremely annoying - ...

Roaming and Unlimited International text

Hey, if I already pay for unlimited international text here in Canada, would it work when I go to the US? Or will I have to also pay for US Roaming for text?

855 scam calls in Chinese daily

Is anyone getting 1 or 2 calls from an 855 toll free area code every single day with a prerecorded Chinese voice? Really annoyed by this. Is there anything PM can do? I'm assuming not. I just now enabled blocking of spam, scam. & suspect numbers. Doe...

No more US calling plans?

I would like to upgrade to 4g but none of the new plans seem to have US calling listed. Will I lose my US calling with the upgrade or is this just a labelling error? 

Can not access my account after several successful password changes

It is becoming super frustrating and annoying for over 1 week, and no one can fix this issue.I have tried from different computers and different IP addresses to reset my password and log in to my account, and no luck, and t looks no one can fix this ...

Plan not changed

I paid for a new plan and the charge is on my visa but when i just signed into my account it is showing my plan as the same old cheaper plan

Can I use the same Credit Card to pay for multiple accounts

I'm setting up 5 phones on Public Mobile and all accounts will be paid for using my credit card.  The 1st one (mine) went through fine but when I try to setup the 2nd account (my daughters) it won't accept my credit card.  I get the following error m...

Withhold my current plan for 5 months

Can I withhold my current plan charges for five months because I am outside of Canada for five months?

Data plan change

Public Mobile randomly changed my Data plan from 3GB to 1000 MB ...  has this happened to anyone else. My account is still active..  no payment issues.