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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! iphone 6 won't ring!

HiJust signed up to Public Mobility!Everything seems fine but...I can make and receive calls and texts but my phone has no volume to notify me of incoming calls or texts! Volume is up, settings are ok (I think) and everything was fine before new SIM ...

Your account has enough balance

Hello, I was going to reactivate my account, but every time I try to pay it says "your account has enough balance". Even though my account only has 1$ in it..... Has anyone else had these issues? How should I navigate this? Thanks!

Resolved! Amazon SIM Card Safety?

Hello everyone, I just received my Public Mobile SIM Card that I purchased from Amazon. I bought it from what seems like the official PM vendor (link here) but when I received it, it had a packing list inside which stated that the SIM card was a gift...

Resolved! sim card

My card has not arrived. I have a confirmation number

Resolved! Calls dropping frequently

I live in Mississauga city L5N postal code. calls are dropping on my public mobile phone very frequently. I tried restarting the phone without any luck. Please help. Thanks,Priya

Snowbirds 2022

Just saw this notice about VoLTE in USA: https://www.slashgear.com/t-mobile-volte-cut-off-date-old-phones-living-on-borrowed-time-23630420/Phones that’ll need to be replaced to work after 2020 with T-Mobile:• Sony Xperia Z2 and older• Samsung Galaxy ...

Resolved! Changing credit card information for auto pay

Hi there, I just changed my credit card information to another card for auto pay, and my 2$ credit for every month auto pay credit become zero. How to I fix this?Thanks

Resolved! data upgrade

how can i switch from 3g to 4 lte

Resolved! Online profile update

Hello!I have a new account with you and two phone numbers.When I open my online profile I can only see one phone number's details (plan, internet, etc)Is there a way to merge the two plans in one online page?Thanks a lot and have a great day!

Resolved! Previous provider question

I am new to Public Mobile and everything is successful with regards to activating my account. My question is, do I still need to contact my previous provider to close my account or it will automatically close after I transfer my number with PM? Thank...

Billed twice this month.

My in laws have been billed twice this month. the first has been processed but it shows a San Diego area code. the second payment is pending? I am just looking for a solution for her as I am the one who got them to sign up oin public mobile. Is a...

Problem with payment system?

I need some help with the payment system please. I'm at my wits end. and to tell the truth, this is why I never wanted to be on autopay. I entered my card info, clicked on setup autopay, got the message good things come to those that wait, then waite...

Resolved! Credit card error

HiMy payment didn't pass yesterday. I phone my credit card service and they say that my card is Ok and they could not see any attempt from public to charge my new month.What should I do? Thanks

Resolved! Using PM

Is there an app I can download to view my self serve? Whenever I use my cell to view account I have to click 3x for it to login or exit and go back into site. Is this an issue for anyone else? Or this there a way to fix this.

Over-charged might be scammed?

Hi Public Mobile Community, I am posting this to raise an awareness, in case you're not informed. This is the second time that public mobile have charged me over than my monthly plan. December 2020- I was just charge $450 instead of $40 for no reaso...

Resolved! SIM activation - Credit Card issue

Hi guys, I just bought Public Mobile sim card and want to activate it. I am stuck on step 5 - Payment. I have 2x Mastercard credit cards and spent a couple of hours to finish activation, but all the time got message " Sorry, we are unable to process ...

Resolved! hi a link to moderator please for transfer

how about transferring a number from virgin mobile but with no sim model=======i mean no access to rhi i am wandering about a phone with no sim card it comes from virgin mobile but this phone is android waterproof no way to open it and new for me how...

how about transferring a number from virgin mobile but with no sim model=======i mean no access to r

Forfait de $25/mois - $2

Resolved! SIM reactivation

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim? Thank...

Resolved! updating Alcatel Android phone OS

Have an Alcatel 5041C android phone OS shows as 3.18.16.1612.15 Cannot update it to latest OS which is 8.1 Have tried updating .....seems to update for a second (and I mean second) then tells me on subsequent tries that I have the latest OS ...but ...

Receive SMS while Aboad?

Resolved! Receive SMS while Aboad?

Will Public Mobile SMS work internationally in any of its packages? I understand that I can send internationally while I am in Canada.But, will it work if I leave and go abroad (Not USA, other countries)?Thanks for any advice from your experience.