Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I got a notification via text about a new offer 6GB at 4G speeds for $45. When I login in to my account to make the change I don't see this offer as an option to select. Anyone have any insight?
Hello, can't reset my password or submit a ticket.I also can't log in to see if the information is in my name or my son's.My credit card expired and I need to update it. Thank you
My wife and I are using 2 numbers. We set up auto payment with the same master card every month. Why does 1 number charge $14.95 and another number is $12.65?
When the new 4G plans were announced I did the 'change on next renewal' but my renewal came and went without a change. Bear in mind I'm now about 10 days in the month because I didn't bother checking as I assumed it would be done but we had a power o...
I just changed my plan to add an extra 5 GB of data as of the 27th of July, changing exactly nothing about how I actually use my device, I went from using less than 15 GB in 30 days, to somehow (according to your site) having used approximately 15 GB...
I am currently with an old grandfathered plan, and am also using the old rewards system which I want to keep using. If I change my plan to a different one, does this also mean I lose the old rewards program and have to switch to the new?
Just recently I noticed that my data is used up in a day or two when I use my own wifi most of the timeand have data shut off? This was never an issue in the past, is there a system glitch? In the past if anything my warning came near the end of the ...
I am currently in the US. I got a roaming bundle but ran out of data before the 10 days are up. I added a 1GB data add-on but it won't work. I had a problem like this before. I can't find a way to contact someone who can help me. Can anyone point me ...
please check my account. I can't figure out how to remove the credit card info. I didn't authorize for auto pay!!! money was taken out of my account please explain!
I am trying to verify my account to update my payment plan but my account is linked to my old email which I do not have access to anymore. Usually it can verify through SMS but it doesn’t give me the option. I do not have phone service since I didn’t...
Yesterday I got help resetting my email and password, I was able to login but after 30 minutes I logged back in and it said incorrect password or email, so I try to rest the password myself and it said there has been an error resetting your password....
Trying to register my Sim card with my canadian credit card and will not let me. I have checked all the data enter multiple times and it is all correct
I need to reset my password so I can get into my account to change payment options. I am not getting them at the email on the account or the phone number. Can I request it be sent to another email address?
I was transfering my number from Telus to Public modile. The transfer never went through. I never received a message on my Telus sim card as it had been canceled. So my number is still on Telus but it says my public module acc is active and I paid th...
If I update my 3G plan for a 4G plan (same data or above) I should be able to keep the promotional extra 2Gb data added to my plan that I got when I signed the contract with them this past february right?
Hi, I need to update my payment method as my VISA expired. Usually, it would happen through autopsy. However, since it got expired the 'my account' has been suspended and requires further verification to log in. This verification prompts me for an OT...
I need to add my middle name to my account information, and I continue to receive the below error message when trying to update my account information: "Sorry, we could not reset your account info at this moment. Please try again later." Does anyone ...
