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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

my email will not connect to the server

Just started with Public Mobile and I cannot connect my email, everytime I attempt to connect I get the message "your device had a problem connecting to the server" can anyone help with this? Thank you

cm12 by Great Neighbour / Super Voisin
  • 442 Views
  • 2 replies
  • 0 Bravos

Resolved! I just really need to cancel everything

List of problems:Service didn't even work, sought a refund but only got troubleshooting tips. I eventually got a mod to message me, but when I press "reply" it just loads infinitely, both on mobile and PC.Login was screwing up so I couldn't even sign...

Djirk by Great Neighbour / Super Voisin
  • 837 Views
  • 5 replies
  • 0 Bravos

New SIM Doesn't work already bought 2 SIM Cards!

My phone isn't working with my new sim. It's the same phone I used before with public mobile, had to get a new one after I left Canada for 9 months. The account is topped up and I had to buy another sim card thinking it was scratched up. My fiancee h...

dove_wings by Good Citizen / Bon Citoyen
  • 860 Views
  • 9 replies
  • 0 Bravos

Resolved! Blackfriday Deal Question

Hello, I am currently confused about your Blackfriday offering. Is this a recuring 5GB limit increase for data? Or do I just get 5GB data for use and when I used them I am "stuck" with the data my plan has? Thanks,Florian

fkrauthan by Good Citizen / Bon Citoyen
  • 1421 Views
  • 25 replies
  • 0 Bravos

Self serve

Hi I have public number and trying to set up an account . I entered my public number to get the six code for next step but I am getting the 6 digit code, plz let me know the other option to set up an account 

747 by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Purchased USA Add-on - Didn’t Work

I purchased US Roaming - Talk Text 250 Data (10-day) bundle by $20 yesterday, foiund only data is working. I can not make call or text , automated voice tells there is no add on in my plan. But i can see it is in my plan  using  my selfserve account ...

mirzasami77 by Great Neighbour / Super Voisin
  • 582 Views
  • 6 replies
  • 0 Bravos

My friend’s can’t call me.

I'm able to do outgoing calls, but my friends can't call me. We live in a same city. They don't get my message either. Is this a general problem with public?

ressalm by Great Neighbour / Super Voisin
  • 460 Views
  • 3 replies
  • 0 Bravos

Public Alert in BC

There was a Public Alert test in BC yesterday just before 2:00pm, which I knew was happening. I had 2 people in my office and was on a land line when it happend. Each of the 2 cell phones in my office and atleast 3 on the other end of my call had the...

Johan by Good Citizen / Bon Citoyen
  • 770 Views
  • 10 replies
  • 0 Bravos

Phone going straight to voicemail

Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday.  My phone is suddenly going straight to voicemail.  Any suggestions?

Springs by Good Citizen / Bon Citoyen
  • 1936 Views
  • 39 replies
  • 0 Bravos

Setting up Voicemail

I followed the instructions for voicemail setup, however I am unable to figure our what my "box" number is, or if I even need one.

ecowen by Model Citizen / Citoyen Modèle
  • 278 Views
  • 1 replies
  • 0 Bravos

Resolved! voicemail

i have the 25 dollar plan in canada, but i cannot set up voicemail. when i dial 1 or my cell number it says i don't have a talk plan, therefore no email.the $25 plan includes voicemail, so what can i do now ?

tmann39 by Good Citizen / Bon Citoyen
  • 1070 Views
  • 10 replies
  • 0 Bravos

Resolved! My phone calls strange number 5875804001

27/11/2019 8:51Outgoing Call40******055875804001AllAB0:00:07 Minutes$0.0027/11/2019 8:13Outgoing Call40******055875804001AllAB0:00:06 Minutes$0.0027/11/2019 7:41Outgoing Call40******055875804001AllAB0:00:12 Minutes$0.00My phone calls strange number i...

1feland by Great Neighbour / Super Voisin
  • 1853 Views
  • 5 replies
  • 0 Bravos

Porting number from Freedom

My husband is nervous about changing from Freedom as its his business phone.  I think he should change to Public as Freedom has terrible reception in our house and I've been having a great reception with Public.  How long does the porting process tak...

tpetryni by Great Neighbour / Super Voisin
  • 3668 Views
  • 8 replies
  • 0 Bravos

Free Incoming Calls?

Hi, I have the $15 plan which includes free incoming call. I am trying to understand my purchase history, There are incoming calls, one for over 3 minutes, which is included in my 24 minutes used. This call has no originating number which is strange....

MaryAnnM by Good Citizen / Bon Citoyen
  • 1131 Views
  • 17 replies
  • 1 Bravos

Resolved! Google pixel 4?

Assuming it is supported?  But don't see it listed.  Can someone confirm before I order?  THANKS!

karen73 by Good Citizen / Bon Citoyen
  • 1148 Views
  • 4 replies
  • 0 Bravos

Adding funds

How do i add funds? That may be the issue.... i'm on autopay but cannot unsuspend my account or reduce my plan. It's expires Dec 3rd  Edited by computergeek541: changed title to remove customer's phone number

AllenBennett by Great Neighbour / Super Voisin
  • 823 Views
  • 2 replies
  • 0 Bravos

Resolved! Tracking SIM order from PM

Hi, I ordered SIM cards directly from PM site 7 business days ago but it hasn't arrive yet. I tried tracking from CanadaPost using the order number, and it says it is "In Transit" and that Canada Post received shipment from originating facility in Mi...

troy77 by Good Citizen / Bon Citoyen
  • 1371 Views
  • 10 replies
  • 0 Bravos

Sharing with my ipads

Other than my cell phone I have 2 ipads that require cellular data for my business. Currently I'm with Telus and my plan covers all 3 devices. Is this possible with Public?

DarrylJackson by Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

new unregistered sim card validity

Hi, Could you please tell me for how long I can keep freshly purchased unregistered sim card? Any expiration period exist? Thanks

diam by Great Neighbour / Super Voisin
  • 456 Views
  • 2 replies
  • 0 Bravos

Resolved! Setting up autopay

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer I have talked to my bank CIBC and they said that it shouldn't be due to them. Has anyone else had this problem and kno...

Joshsinclair by Great Neighbour / Super Voisin
  • 1179 Views
  • 5 replies
  • 0 Bravos

Mobile Network Disconnected

HelloI am trying to set up my PM Sim Card. I got the account set up, and my number from PC Mobile ported. I have a Samsung Galaxy A5 (2017). I got the APN settings set up. The mobile virtual operator type is set to GID and the Mobile virtual network ...

rose2640 by Great Neighbour / Super Voisin
  • 1287 Views
  • 7 replies
  • 0 Bravos

US add-ons

I recently purchased a US add-on. I appreciated the text telling me when it was going to expire. However, I really would have appreciated a similar text confirming the purchaseand when it would expire before I left on my trip. All I received when I e...

bakergran by Great Neighbour / Super Voisin
  • 680 Views
  • 6 replies
  • 0 Bravos

refferal code

Where to insert code someone refered me to PMobile .Where can i get the black friday promo code on a 35+deal ? Thanks

Aliza by Great Neighbour / Super Voisin
  • 527 Views
  • 2 replies
  • 0 Bravos

New account promotions not applied

I registered as a new public mobile client and was suppose to get a $10 off discount for the first 6 months however, it has not been applied yet. 

Izza by Great Neighbour / Super Voisin
  • 752 Views
  • 4 replies
  • 0 Bravos
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