Community

Resolved! PRINTING OUT OFFICIAL BILL

Hello Public Mobile members. I have an important question to ask. The government of Canada has requested an official bill print out. I have submitted the monthly breakdown found online but the government deemed it as unprofessional. They said quality...

Resolved! 35$ plan 5$ discount

Hi, I wanted to know if the 35$ plan with the 5$ discount is it only for a certain amount of time?I would change to this one, but would the 5$ discount stop at some point to revert back to 35$. Thanks

Resolved! Unable to change autopay credit card number

I am already enrolled to autopay with a credit card and would like to change it. From the Payment tab on my account page, i am able to remove autopay. But when i enable to autopay, the old credit card is still in use and cannot remove it so i can my ...

Resolved! OOOOOPS

Hey gang...I am 62 yrs old and not all that familiar with doing things online. I have accidentally paid my phone twice yet the balance showing is only 1 payment but my bank details say I paid twice.

Resolved! My phone isn’t allowing me to call

my phone isn’t letting me do anything unless I’m on wifi. Money hasn’t come out of my account since October. How do I go on and make a payment to fix this? 

Resolved! I cant get a referal number for my granddaughter I cant access my account

Resolved! Plan change

How can I change my plan but I’m locked out of self serve ? 

Resolved! Ported my number and seeing unknown charges

Hello, I recently ported my number from Public Mobile to Fido and not only was I immediately locked out of my account, I am now seeing a $50 charge on my credit card that I cannot investigate. Has anyone else had this happen? It seems ridiculous to p...

Resolved! Not getting refferal bonus...

Hi everyone,  I have activated with public mobile this Monday. I entered in my wife referral code and it gave me the green checkmark. I Have gone to check both of our accounts and none of us have gotten any referral credit. I believe I am supposed re...

Resolved! Service temporarily cancelled

So today was the day my plan was supposed to renew. I have autopay on, BUT at around 6am today I called *611 to check on my add on data usage. It said my service had been temporarily cancelled. I was wondering why this is? I have been testing and Tex...

Resolved! Invalid SIM

Hi, I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I waited1 hour and again the same thing. This time it also says I didnt enter a refe...

Resolved! No service - Account maybe compromised

Hi my phone just randomly stopped getting service. I tried all the usual steps like restarting, resetting etc, everything i can on the phone itself and nothing. So decided to check my account and everything looks ok except I noticed under the change ...

Resolved! How do I change to the 10 day plan?

I currently have a 30 day plan, but was looking to change that back to the 10 day plan I had a while ago. I can't seem to figure out how to do this. Before I used to be able to select options like plan length, calling zones (local, provincial, nation...

Resolved! Looking for a new phone with LTE band 42

I subscribe to Public Mobile3G = 850 (5), 1900 (2)4G = 850 (5), 1900 (2), 700 (12/13/17/29), 1700/2100 (4), 2600 (7), 1700/2100 (66) I also subscribe to Xplornet4G = 3500 (42) I usually carry a smartphone (mobile talk and text) and a tablet (mobile d...

Resolved! Cant get into my account for rewards

Every time I try to log into my account It says locked out I wait an hour and try again same result

Resolved! Payment vouchers

I purchased the payment cards for my kids for xmas but what number do you use when applying them using the self service.

Resolved! SIM card on Amazon?

I don't see the link to this through Public Mobile's site, but is this a working SIM card? https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_3?dchild=1&keywords=Public+Mobile&qid=1609363454&sr=8-3&load-pop-up=1& Thanks!

Resolved! Are different credentials required to use the PM store?

Is the PM store (looks like Shopify) sign-in different from the main PM account sign-in? Do we have to create a separate set of credentials for the "store"?

Resolved! Activation step 2. How to transfer my old phone number over.

Hi there,When I activate my new SIM card, I don't know how to transfer my old phone number over.Is my SIM card activated or not? Thanks

Resolved! Boxing Week Deal

How can I tell through my account that I have recieved the 5 GB one time add on?

Resolved! 2gb data add-on expiry?

Can I do this on the 31st? I don't have any money until tomorrow but that's the 31st. I can't add the free add-on free data because I need to pay on my plan.

Resolved! Puk

I’ve had somebody are use dual Sim on my phone and now my Sim card is locked is there anyway to get the PUK code