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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to make sure autopay is canceled? I lost all access to PM after porting number.

I just ported my number to a new provider today. I wasn't aware that it would immediately cut all access to my PM account and I didn't get to cancel my auto payments. I tried calling the numbers but no access at all. How I can make sure that I am not...

Resolved! Refund phone

Need to refund sertified phone

Resolved! Refer a friend Rewards

This month just about a week ago I referred two friend to PM and offered my promo code to both of them and they entered my code during activation and i got credited for one right away but the other one has yet to show up there names and numbers can ...

Resolved! 30 dollar referal bonus

I refered a new subscriber and have not seen the 6x5 dollar bonus added also I have not received the SMS for the more is merrier rewards. THanks CS _agent gave me this ref #40562175

Resolved! Can't call out or receive calls

Call drops right away when I try calling out and when calling my phone it goes right to voicemail. I think I have had this problem right after my phone was reset. Is this a problem with the SIM card?

Resolved! 500 intl LD for local calls ?

I just ran out of my regular minutes. But I got a holiday "gift" of 500 intl long-distance minutes... so can I use those for my regular local calls ??

Resolved! private messages

how to disable the annoying, useless private messages feature and its prompts to my email, would be appreciated. 0

Resolved! Data says all used but when I check on my account it hasn't been used

I keep getting text messages that I've used 75%, 95%, 100%, etc. of my data but I actually haven't used anywhere near my total amount. I've logged in to my account and checked. I've used less than a quarter of my data but it keeps shutting off beca...

More is Merrier

Resolved! Public Mobile Using Different company names to charge my credit card

I have set up auto-pay to pay my monthly Public Mobile charges with credit card so it can be a recurrent charge for my credit card company in order for me to earn higher rewards with my credit card company but Public Mobile is using different company...

Resolved! New Phone Delivery.

Not sure this is the right sub for this ..... Ordered a new phone from Public last week. Shipped via UPS (Canada Post ??) Checked shipping status - UPS website shows two attempted deliveries - yesterday and the day before. There were no attempted d...

Forgot password and Security Questions

Resolved! Forgot password and Security Questions

Hello i forgot my password and security answers and cant get to my account to make a payment, my account is currently inactive. Can you please help me get my account back? I can answer some questions for verification. Thanks Nazar

Resolved! I want to pay I’m locked out

forgot 4 digit it isn’t accepting my answersedit: number removed by NDesai

Resolved! Data stopped before full 1024mb and was charged twice doing top up

My data stopped working with 2.3mb left, I purchased an add on for emergency use and still don't have anything. It also charged me an extra $10... Since there's no actual customer support I guess I just post this here?

Resolved! How can I change my phone number?

How can I change my number?

Resolved! $1.00 retail processing fee on a $10.50 top.

Can a store sell me a public mobile Top-Up card that was bought off of Amazon not to my knowledge can i see the extre a cost a $2 processing fee for this plus the 10.50cost.

Resolved! Compatibility

Is the Redmi Note 10 Pro compatible with this sim?

Resolved! us roaming

I paid for US roaming, but when I tried to use the phone, it tells me to buy US roaming. Payment history shows that I paid,

Does autopay credit only start on month 2?

Resolved! Does autopay credit only start on month 2?

Do you always pay full price for first month, and then subsequent months you can use the credits you build up?

How to add minutes

My mom's phone is out of minutes. I just added $40 of funds to her account and she still cannot make or receive calls. No option under add-ons to add minutes. Does she have to wait a whole month to get her minutes back? What happens to the $40 no...

Payment issues

I made it payment on my credit card and it shows that I payed but my phone isn’t working I need a refund immediately or something because this unacceptable behavior

Resolved! unwanted calls

I am receiving spam calls. I set my phone to only accept incoming calls that are in my contacts, but the calls are getting through anyway. Can I request that Public Mobile only allows listed numbers to reach me?

Can i get a 50% refund on my simcard?

Resolved! Can i get a 50% refund on my simcard?

I just got the 2GBBONUS plan today. I purchased the simcard about 2 weeks ago. It was 10$. Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$. Is there any possibility that I can get refunded 5$...

Resolved! Is Fairphone 4 compatible?

Is Fairphone 4 compatible with Telus Mobility network? https://shop.fairphone.com/en/buy-fairphone-4 This device is unfortunately not listed in the phone checker section of PM web or on http://www.willmyphonework.net/ (In my understanding 3G will wor...

Data not working

My Public Mobile account says I still have 1gb left but my data stopped working.

Resolved! Text messages are giving error 98 and marked as not sent, but recipient gets them anyway?

I recently changed phones after my old one died and ever since I swapped my SIM into the new phone (Google Pixel 6), I've been getting an error randomly when sending text messages. Immediately after hitting send (SMS), I get an error "can't send mess...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How to make sure autopay is canceled? I lost all access to PM after porting number.

Resolved! Refund phone

Resolved! Refer a friend Rewards

Resolved! 30 dollar referal bonus

Resolved! Can't call out or receive calls

Resolved! 500 intl LD for local calls ?

Resolved! private messages

Resolved! Data says all used but when I check on my account it hasn't been used

More is Merrier

Resolved! Public Mobile Using Different company names to charge my credit card

Resolved! New Phone Delivery.

Forgot password and Security Questions

Resolved! Forgot password and Security Questions

Resolved! I want to pay I’m locked out

Resolved! Data stopped before full 1024mb and was charged twice doing top up

Resolved! How can I change my phone number?

Resolved! $1.00 retail processing fee on a $10.50 top.

Resolved! Compatibility

Resolved! us roaming

Does autopay credit only start on month 2?

Resolved! Does autopay credit only start on month 2?

How to add minutes

Payment issues

Payment issues

Resolved! unwanted calls

Can i get a 50% refund on my simcard?

Resolved! Can i get a 50% refund on my simcard?

Resolved! Is Fairphone 4 compatible?

Data not working

Resolved! Text messages are giving error 98 and marked as not sent, but recipient gets them anyway?

Entered wrong community name

Esim

Data usage

Transferring from fizz to PM is not working

No reply from TEXT offer for Canada/US/Mexico 60G ...