[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
2GB BONUS AND 3X REWARDS PROMOTION STACKING?
Can the 2GB bonus promotion and the 3X reward promotion currently being offered be stacked for new subscribers?
Resolved! Autopay Date Flucuating
Hi,I have been with Public Mobile since 2019 and when I started I enrolled in Autopay and the date was the 28th of each month. Over the years that date has changed and now is on or around the 10th of the month. Does anyone know why the payment date h...
Wrong plan
I changed my plan and minutes later topped up, however it reverted to the old plan! I wanted to upgrade to the 65 dollar plan.
Resolved! Authentification
Every time I lock in my account, I see a sign turn and turn very long before I get the question that I want SMS or email. That's really a waste of time. Could you shorten the waiting time ? Sometime I have to give up waiting.Thank you.tp0436 edite...
Add data help
I am trying to purchase a data add on but it keeps saying sorry something went wrong no matter what I try. It also doesn't work by calling *611. My bank says my card is fine. I have used this card online today and it works fine. It's the same pre reg...
not recieve a SIM .
I brough a Sim card on 2 Aug, 2022 , my authorization code # 310536 but i didn't recieve Please check , why a SIM not coming and send me a ticket thank's kevin
Plan fee
I didnt pay for my account last month starting July 17th, nd want to start a new pre-authorization today. Will public mobile charge for the period July 17th until Aug 10th even though I didn't use my phone and obviously didn't pay for the period. My...
1 G Data Add On
I purchased an add on of 1G and am unable to use it or apply it to my account. My data has been turned off and I don’t know why I can’t use the add on I purchased yesterday.
Resolved! Legacy Plan - seconds of talk time is rounding up
For emergencies, I have a legacy plan with 50 mins of talk and 50 text messages for my child. I was recently checking the usage and saw that when I called my child and it went to voicemail for 3 seconds, it showed a talk time of 30 seconds on public ...
Weak or no signal in Binbrook area.
I live in the Binbrook area and so often I have ‘no service’ on my iPhone. So as a result I can’t use my cell phone to call out from my home. What can be done about this? I’m supposed to be able to call to/from anywhere in Canada.
Resolved! payment credit card
I have set up automatic payment enabled. The problem is I had a faulty charge on my credit card and had to cancel my credit card. The bank is sending me a new credit card in the mail. Again the problem is my payment is due Aug 12th and my new card ...
Resolved! Account
How can I get into my account if my email doesn't work any more
Unable to access add-on data
Hi.I recently bought an extra gig of data to use for this month, i also have 2gigs of promotional data included. I used up the data included with my plan but my phone seems to refuse to use the add-on data i've purchased i also get the notificatio...
Resolved! Transfer phone number
Hi,my mom had a phone number for 40 years and now that she passed away, I’d like to get that phone number. I call her provider Vidéotron and they say that I need to contact public mobile so they can ask videotron for that phone number.Anyone knows h...
Data
I was notified last week that I had used up 75% of my data, then added to it and now I got the same notification! What is happening?
Top up voucher
So today I went to Walmart canada to get a top up voucher for public mobile and the had a problem processing the voucher they told me it is that the public mobile is not approved the transaction and it is not the machine at Walmart canada was that ha...
Resolved! How to Porting my line from Fido
I would like to port my number from Fido to Puplic Mobile What should I do?
Error 0
I've been getting this all day with my phone after trying to send a text reply. I've restarted my phone 3 separate times just to get it to work again. Calls also don't go out during this error. Reset network didn't work. Only restarting the phone tem...
Resolved! phones not working in USA
Both my phone and wives phone are not working in USA for calls, have tried T-Mobile and AT&T flipping to Airplane mode and off, roaming on an off, i even repurchased plans since I'm on a work trip and have to return to Canada now since cannot be with...
Resolved! Payment
I have been trying to make a payment for 3 days online. It keeps saying technical difficulties when I try to pay online. When I try to pay over the phone, it says its unable to process the transaction. I have tried my Visa debit as well as my cred...
Resolved! Getting Spam Calls
I am getting many calls asking for a person named Douglas. Is it possible to add my name on to the Caller ID number. So that if someone dials my number, my name will be displayed.
Resolved! My Plan details dont have the promotion
I had signed up for a promotion $25 data plan 2GB+2GB planHowever, I was surprised to be constantly getting a notification of the data plan limit reached.Upon checking my account it shows a 1GB plan
text conversation out of order
i'm not sure if it's my phone, the messaging app or the network, but i've noticed for a few months now that my text conversations with my girlfriend are out of order, my replies to her show up as if i sent them first, not a big deal just annoying, wo...
Resolved! Referral Code reward
Hello, I joined Public Mobile in October 2021 and also provided the referral code of my friend. After not receiving the stated CAD 10 credit, I rechecked whether the code is updated or not and it was. I thought maybe it's a time thing, as in I need t...
Resolved! help
I have 5 accounts for my family, I lost my credit card and I now have to change the payment info for 5 card. Google is not remembering the email addresses and passwords, further, one phone is for my mom who does not live with me and is not technicall...
too much data usage
I upgraded to a 4g plan and notice the data usage has quadrupled, if not more using 4 g compared to 3g for the same time I am online. Is this normal? Note: I am not downloading movies or any game play, just some news vids and online searches etc
Resolved! I left my phone at my cabin and wont be back for 10 days.
Can I activate a new sim with the same number? Does that deactivate the old sim?
Resolved! Which countries included in International minutes plans
Hi. I have the following addons on my account:1) 400 mins - $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2) 500 mins - $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US3) 500 mins - 500 one-time Int'l LD bonusWhich...
Resolved! Cannot sign in
Hi, I have two accounts and cannot sign in to either of them anymore. I tried resetting my passwords and the system said new passwords accepted, but it will still not let me sign in.
