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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53419 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61703 Views
  • 186 replies
  • 31 Bravos

Resolved! School district discount

Hi! I work for a school district and would like to see if I can use my 30% discount. How do I check to see if I am able to? 

Abruns by • Great Neighbour / Super Voisin
  • 1519 Views
  • 9 replies
  • 0 Bravos

Resolved! Black Friday offer

Hello, I know a couple people have asked about this subject already but I really want to be sure before I buy.I am an existent customer and as such, will I get the $30 credit on my phone bill? (I got a promotional email saying you had to be a new cus...

qopdani by • Great Neighbour / Super Voisin
  • 1483 Views
  • 7 replies
  • 0 Bravos

New activation - phone not working

Hi, I just wanted to share my experience when I newly activated my phone and it did not work. The phone, after following all instructions, must apparently be restarted to be able to function normally.Hopefully this is helpful for the newcomer. 

wimenp by • Good Citizen / Bon Citoyen
  • 501 Views
  • 2 replies
  • 5 Bravos

Resolved! my account

how do you get a ticket. i was locked out of my account cause i forgot my security password. 

Marie_ by • Great Neighbour / Super Voisin
  • 1134 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Not working on Unihertz Titan Pocket

Mobile data is not working for me on the Titan Pocket:https://www.unihertz.com/products/titan-pocket?variant=40602974126270I have mobile data enabled under "Mobile Network" in settings and have tried rebooting the phone. I found this thread with some...

Planeswalker by • Great Neighbour / Super Voisin
  • 1880 Views
  • 2 replies
  • 0 Bravos

Resolved! Hi

How do I suspend my account?

Maria124 by • Great Neighbour / Super Voisin
  • 1399 Views
  • 8 replies
  • 0 Bravos

Resolved! Account deactivated

My account was deactivated cause I didn’t have enough funds but I made a payment a little after midnight but my account still deactivated and it show balance of 50 doll but the money did come out of my account will my account be active automatically?...

SandraTuga by • Good Citizen / Bon Citoyen
  • 925 Views
  • 4 replies
  • 0 Bravos

Re: Plan Expired??

I've got the same problem but now my account is inactive. I've verified my payment card and it always has ample room for the payment so I don't understand why the payment hasn't been processed.It's 23:00hr here in BC and I'm still getting messages fr...

Peabody by • Good Citizen / Bon Citoyen
  • 1477 Views
  • 9 replies
  • 0 Bravos

Resolved! Email

The email that I have on my self-serve is no longer activated how do I get into change and put a new one

Twitch72 by • Great Neighbour / Super Voisin
  • 759 Views
  • 2 replies
  • 0 Bravos

Xmas/Christmas deals

Hey guys I was wondering to set up services I heard that customers get really great bonuses here? If I where to sign up right now will i be able to get those bonuses such as data and international minutes even on the 15 plan thanks in Advance   

334065851 by • Great Neighbour / Super Voisin
  • 1526 Views
  • 8 replies
  • 0 Bravos

Resolved! Messed up with adding promo code? (Black Friday 2GB deal)

Hi there, I just set up my account, and I feel like something messed up trying to apply a promo code and referral code at the same time? Is there any way to apply the promo code for the extra 2gb after the fact? Thanks

crimsonjade by • Great Neighbour / Super Voisin
  • 937 Views
  • 3 replies
  • 0 Bravos

Clarification Regarding my Add-On Conundrum

Hi!  I have purchased Add-On's before and am familiar with the 'How To'  piece of it but my current issue is that I generallyyy do not use all of my 100 phone minutes but due to a series of events recently I have found myself making not only MORE cal...

TJ71 by • Good Citizen / Bon Citoyen
  • 1643 Views
  • 11 replies
  • 0 Bravos

Resolved! Where's My bonus 2 GB Black Friday Data.

I just activated a new SIM card and used the Black Friday bonus code 2GBBONUS to get an extra 2GB of data but it doesn't show up on my account. Does any one know why not?

yox1923 by • Good Citizen / Bon Citoyen
  • 2246 Views
  • 12 replies
  • 0 Bravos

Resolved! Add-ons

Can I have more then one add-on at a time, and if so, can they run consecutively?

lstead by • Good Citizen / Bon Citoyen
  • 1270 Views
  • 5 replies
  • 0 Bravos

Resolved! Activate

How to activate a new sim card with a old number

Carlene_521 by • Great Neighbour / Super Voisin
  • 2529 Views
  • 13 replies
  • 0 Bravos

Resolved! Data usage not resetting

Is anyone else having a problem with their data usage not resetting after pymt has been made through auto-pay?I like to keep track of the data I use and when it doesn't reset after receiving the pymt for my plan, it's really hard to keep track. Also,...

terrahughes by • Great Citizen / Super Citoyen
  • 6428 Views
  • 45 replies
  • 0 Bravos

Resolved! Black Friday used phones

Does anyone know if I buy a pre-owned phone on this Black Friday deal whether it has to come with a Public Mobile plan?  My wife wants a "new" phone but I can't convince her to move to Public Mobile so she wants to stay with her current carrier. Stev...

Steve9 by • Great Neighbour / Super Voisin
  • 1291 Views
  • 11 replies
  • 0 Bravos

Resolved! Account no

can you please help me to get my account 

Resolved! International calls

HiI purchased a card for International calls for 10$, but when I try to call a message says that I don't have enough money.When I log into my account, I can see "available funds:$10".I am calling to Peru with: 0115101xxx.I need to make a call in as s...

belugallegos by • Great Neighbour / Super Voisin
  • 1655 Views
  • 12 replies
  • 0 Bravos

Resolved! transfer of number

I am trying to transfer my current number with PM to another carrier and have used SIMon chat to get the SMS text to approve it but never received a SMS from PM??

Dee007 by • Good Citizen / Bon Citoyen
  • 2222 Views
  • 15 replies
  • 0 Bravos
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