Private message to public mobile

[Carole8]

Advised yesterday by Oana to secure my account ( did so following steps given) then she’d be able to review my account if I sent a private message to PM, no idea how to do that. Looked up private messages but no help. Really want someone to check I haven’t paid twice, thanks!

[BKNS27 · Accepted solution]

@Carole8 

Private messaging can be done on the envelope icon above this page.

You may get another CS_Agent other than Onana but someone will get back to you. Just keep your eyes on the envelope.

[Carole8]

Advised me to send a private message to access my account. Her message stated “ no reply”” !

 Thanks for advice anyway!

[Meow]

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[hTideGnow]

HI @Carole8   did @Oana_S   send you a message?  Why don't you just reply her message?

[dabr]

@Carole8    Here's link to send private message to CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Otherwise, if Oana sent you a message, you can hit the reply (bottom right of message box) to her message too?