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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to complete sign up

I have the email registered, I've reset the password, I've tried to complete a new account for the past hour. Site keeps looping from log-in to sending a code, then the code is incorrect. Any help??

Resolved! Porting out to Number Barn and did not receive port authorization SMS

Hi,I’m trying to port my number out to Number Barn. Number Barn tells me that they tried to initiate the port, but received a message from Public saying that I did not respond to the authorization request. Meanwhile Public never actually sent me this...

trouble activating

Hi there - I can not activate my new account and I can not sign in to my account. I keep being told that my log in credentials are incorrect - when i try to rest the code i am sent via email is also "incorrect". I can not reset credentials via phone...

Phone charge

I have two $25 per month plans. One plan is more than the other according to my VISA statement. Why?

Flash Plans and Happy Customers

HelloRecently I had an inquiry about a Flash offer that my wife and daughter received. Then In reading about others who’ve received or are asking about other offers they’ve seen on this site, it’s become abundantly clear that users aren’t happy becau...

Resolved! 30 day plan

My 30 day plan just renewed at $65, from a previous $50. The plans I’m looking at are 90 days. I prefer a 30 renewal on data. Is there a plan I’m missing?

Sorry, we're not able to process your payment at this time. Please try again later.

My CC expired and when I added my new CC it took and didnt give me any issues but when my plan renewal rolled over it failed and when I go to pay I get "Sorry, we're not able to process your payment at this time. Please try again later."Ive tried al...

Resolved! can I use Telus Sim card to register Public Mobile number?

I want to register another line. Now Telus has physical Sim card sale ($5). Can I use Telus one instead of using Public Mobile Sim card?

Subscription failed, can't log into main site to contact support. Please help

I am trying to switch to public mobile. I downloaded the app, picked a plan, filled in things all the way though to stage six. Than it says subscription not activated, and when I try to log into the website it says my password isn't right, but when ...

nightmare

if you have not yet signed up with public mobile, DONT! i have never had such a horrific experience as i have had with this company. It is not worth it!!!

Resolved! Reactivate service, can't login

@CS_Agent Need to top up and reactivate.Have new SIM as old phone was lost.It keeps sending verification text to inactive number to login.What can I do?I can provide my number/ other login email upon request.Abdul

If I accept 5GB of 3G offer for $25, do I move from $15 to $25 3G plan AND keep my $1 loyalty points

I currently have a $15 3G plan with multiple $1 rewards for autopayment, refer a friend and loyalty. I want to move up to the $25 3G plan without losing my $1 rewards - will these be grandfathered ? (don't want to change to the points rewards accid...

the question about new promotion plan

@CS_Agent I just switched to Public days ago and subscribe the paln of 45 bucks for 30 GB....and now the same plan for new customer is 40.00...can i ask plan match

give a text offer to family member

hi, I received a text message offer that I want to give to my wife who is a public mobile user for a long time but did not get the offer. is this possible?

Resolved! Voicemail Setup

How do I setup my voicemail without recording my name or a greeting? When I call my voicemail, it asks me to record my name and I can't skip it.

New Sim is not receive

My friend order a new sim and she didn't relive after 7 business day. any idea?

Resolved! Activation didnt complete, I dont get text to fufil activation process

I didnt get a Text to port over my number and without this my account is in a state of limbo since I cant access my Public Account App to do anything since it requires a text from Public to confirm Identity and I cant get my number ported from my old...

Selected plan not available The postal code on your card doesn't match the province you selected.

Please help. i'm trying to activate a plan on Postal Code T3P1K4. It looks like it doean't allow to activate

cancelling a new plan that was changed in error

I received a text message for a new PM plan opportunity, but instead of hitting delete, I mistakenly said yes to the offer. I do not want to change my plan, how do I correct this error of hitting the wrong key?

Resolved! Any preference to subscribing to PM, website or ios app

When I begin the subscription process a charge for the sim card is included in the cart. But I already bought the sim card at a local dealer. There doesn't seem to be a way to avoid getting charged for a sim card that i don't need.Can this be avoided...

Just paid for subscription says it’s expired.

I just got a subscription and activated my eSIM. Log into the app and says my account is suspended pending payment and says my subscription was for july31-august30. It’s august 31st today. Already unhappy with my switch.

Billing

@CS_Agent I overpaid my acct. How to correct ?

Updating payment information

I have been trying to change the credit card number to pay my subscription but every time I hit the “zero” it repeats the number 3 times. I thought it might be my keyboard, but now have tried 3 different computers with the same results! Must be a p...

New customer- problems

Hello people I'm new to public mobile. Just ported over from rogers and having problems. I cannot recieve cell calls from my wife and cannot recieve certain text messages. For example multifaceted authentication code text messages are not recieved by...

Receipt spelling mistype

Hi, I have downloaded the invoice and realize that the spelling of Receipt on invoice is mistyped please fix it @CS_Agent

Update Payment Method

Trying to update my payment method, as I have a new Credit Card, but keep getting error message and try again later. Been trying for 3 days now and still getting the same error message. the card is activated and double checked with credit card compa...

Cancelling subscription

How do I cancel my subscription

Not getting verification code by text to my new PM account/phone service

I have been able to send and receive text messages from my contacts, but I have not been able to receive the verification code from PM so that I can gain full access to my account. I'm also able to call others, but not able to receive calls from othe...

Locked out can't submit a ticket

Been trying to get help for almost 24 hours now. I got locked out of my account and can't submit a ticket to get help - I have 4 accounts and 2 major issues atm

Resolved! Continuing service after porting out

Would I still be able to continue the remainder of my service after I port my number out?

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