Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan
Is Public Mobile roaming data available in Hawaii? If so what are the charges? Thank you
Hi,I would like to know if it is possible to change the account email. Basically my wife uses public mobile and there is a problem with the professional email she used for her subscription. We want to change it to her personal email.We've tried reach...
I still can't complete the set up for my son's account.Is there anyone I can talk to? I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.Any solutions would be greatly appre...
@CS_Agentin our CommunityI have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. I am using an eSim card on an iPhone 13. I have already tried turning roaming on but that opti...
Hi there,I added add-on data for us. Roaming is on on the phone, it shows lte and provider but there is no internet. I reboot my phone, checked my account - everything seems fine. Why it does not work?
I am an existing user who were using physical eSim before. Public mobile offers free eSim for only new users.Is there any way I can change my SIM to eSim without any charges?
So I just joined public, paid for the subscription and the E-SIM activation but it didn’t seem to have worked. I received this text and restarted my phone but nothing is working. Even my old SIM card from Fido isn’t working and just shows SOS.
I just changed my plan from 3 months mid way through to monthly pan, would I get a credit for the remaining days of the three month plan?
Hi, I still cannot open my account. Please helpme to register my current cell number to my email address as I registered my cell number to my old email that I previously used.please guide me on what to do!
Hi all!I want to change my name displayed on the system when making a call?Currently still showing the name of the previous owner.Thank You!
I have been with public for over 2 weeks and have still not had my Bell phone number transferred over! I have tried multiple times to submit a ticket but have been directed to blank screens and 404 error messages. This has been very frustrating. Can ...
I recently described and was not able to keep my old number However the problem is even with the new sim and the new number it is still not working Getting into the account it says we need to verify your identity So enter the code we sent to the new...
I bought a subscription and esim, final step was download app to activate account. Put email and password in but tells me they’re not right
Any idea why my hotspot isn't working on my Pixel 6a? It's always worked in the past, right up until last month. The only thing that's changed is I switched from the $39/20GB plan to the $50/40GB Can/US plan. Data on my phone works fine, but when I c...
I'm signing up for Public Mobile:1. At the page where they ask for me credit card info, I gave my info, I clicked 'charge', got a long pause, and then got a notice from my Credit card/ Apple pay that Public Mobile had indeed charged me.2. The next me...
Does Publicmobile.ca have a discount for existing customers who are students?
Does anyone know how long it takes before you see the Refer A Friend points on your account?
I just signed up for a new plan and decided to go with an esim. Installed the app, but the app claims that my phone doesn't support esim (it does, but through a separate SIM card from esim.me). Ok, so I can't use an esim.However, the only option I ...
I deleted my eSim and I need a new one. How do I get a new Public Mobile eSim? Thanks.
Hi there,I've just transferred my cell number over to Public Mobile from another provider (Koodo). Koodo said the transfer went through. On my iphone I turn off the koodo service (physical Sim) and tap on eSim but it says I don't have any service, it...
Hi. I'm trying to switch over to PM. I tried to setup an account and then selected the plan, but I then accidentally closed the browser by accident before I could finish. At this point it logged me out. When I try to log back in, the next screen gave...
I have just signed up for a public mobile plan, with the SIM option as esim. Unfortunately, my phone does not support it. How do I go about to get a SIM card instead and setup my new phone plan with it?
Hello,Can you please help me find the full details of my current subscription as I cannot seem to find it anywhere, Please and Thank you! i logged in and checked “current subscription “ and it only says the cost and how many gigabytes and how much da...
When I try to login to the app it asks me to activate my account and pick a plan. I'm already on a Public Mobile plan. I've been with Public Mobile for almost 7 years now. Is this a known issue?
I am trying to change the credit card that I have on file for another one and i keep getting the message "OOPs something went wrong, try later". It happened several times.
For PAST MORE than SIX MONTHS i have been complaining that my invoice doesn't show NAME of the CITY on my ADDRESS but there is NO SOLUTION & HELP fm Public Mobile???CAN SOMEBODY at Public Mobile ADD NAME OF the CITY in MY ADDRESS ON MY MONTHLY ONLIN...
So, long story short when I opened up my brother in laws account a long time ago my sister ended up telling me the incorrect email address. So for the last 2 years he’s been using someone else’s email account. All good until he lost his bank card and...
