Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys,I've given a refer a friend code to a family member a bit over two weeks ago. I do remember seeing a point added to my account +/- 2 weeks ago. But since then it's been gone and the person I have referred hasn't had the 10$ reward either. I k...
I have a 3G plan. I am currently in an area with spotty cell coverage (Margaree, Cape Breton, NS) . When I find a place with full bars, the most that I get is texting. My outgoing calls connect, but I can't tell (no ringing, no sound), and the recip...
Hello, can anyone help with this. I want to change the plan I have - the $25 monthly plan - to the $15 monthly plan as I need to be abroad for a while. I have $8 ($5 loyalty, $2 prepaid payment, $1 refer a friend) worth of rewards on this plan. I don...
Does anyone know the quality of coverage for the Usa , particularly SW Florida . I am wondering about the service quality and what carrier they use . Thanks
Hey everyone: my wife and I came back to public mobile and she can’t get confirmation codes from the system does anyone know if the system is down
If you currently a public mobile customer can you switch from a sim to an e-sim? If so how to proceed. Thanks
Previously before the Update in May, Public Mobile would usually tell you the End Date of the Promotion Plans. Example: They made it very clear the end for the $40 • 15GB not showing up on the website, even though it was still there forever afterward...
Every now and again amongst the community I see a poster, not a specific username buy 'Anonymous Poster'.. what does that mean and how would an individual even go about posting anonymously? I've never seen it as an option myself..I always understood ...
Is there a way to manage, Remove or change the Email/Phone Number Contact Details on your EverSafe ID Account without having an Active Subscription?When signed into the My Account, in the Profile Settings you are able to 'Manage EverSafe ID' and chan...
Hi,I am not able to login in to my account to make a payment on my public mobile number. It is not letting me in without an OTP. I tried asking my friends to do a instant top up as mentioned in the link below but that service is not available too. Co...
This topic is about non-Public Mobile brands and carriers trying to get or retain customers. It isn't Public Mobile support related.
Can anyone suggest the best way to do this? Do I need to port my number out from the closed account to another provider, and then back in to Public Mobile? Is that the only way to do it? Is there any other way to accomplish what I want? Thank you.
1) I will be changing from a Galaxy S7 Edge to a Galaxy S21 FE ( or S21). Does the S21 FE (or S21) work with public mobile?2) Am I correct in assuming that if I replace my current sim card with the new phone, the same phone number will carry over?3...
I don’t understand why most of my data has been used around 9pm when I was at home with wifi support? edited by computergeek541: category label changed (not reward related)
I lost my phone and want to suspend my account. The chatbot says I can do this under profile.....but I can't find the profile spot. Help!
the email and password is correct, but I can’t log in and the system said email or password is not correct, however when I try to reset password, the system said email is not correct, I only have one email, that is strange.
I need to create a new email address for my account. The one on my account is no longer active.
How do I cancel my SIM card when I didn't activate the two step ID? Do I have to cancel my credit card to stop it cuz it's on a monthly paid plan
Please help me get new esim
@CS_Agent Please help. My phone will not receive calls.
My daughter recently got her own phone and plan with Telus (she also transferred her number), so I went to log into her My Account to unsubscribe. However, whenever I try to log in, I get redirected to the main Public Mobile webpage (with all the bas...
My current phone is really starting to slow down. I plan on getting a new one soon. Do Public Mobile SIMs work with any Android phone? Thanks!
Hi all!I just set my mom up with public mobile and her sim card will arrive in two days. It says that we need to use the app to authenticate it when it arrives but her phone is too old to download the public mobile app from the play store.How can we ...
Suddenly my phone number can’t be used, and I can’t log in to the website, what should I do now?
My second phone get disconnected and I can't do a payment for it because I don't have a network on it
Hello, very frustrated! I can't login to my account because eversafe has my old mobile number that is no longer in use. When I hit resend code, the option to send via email does not come up. It keeps sending OTP to my old number. Can anyone help ...
Hi, I signed up and called virgin to manually approve the transfer of my phone #. I’m on an iPhone XR, the IMEI showed as E-SIM compatible. There is an “SOS” instead of my service bars and I’m unable to create a ticket as the only authentication meth...
Hi everyone, can someone please help me to change my Credit carde please.
I need to change my payment credit card to the new one.
