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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to log into my account from my phone

When I try to log into my account from my phone via the sign in button on Public Mobile home page it says "Page Expired. The page you are trying to access is no longer available". In the past, I have been able to refresh and after a few tries it will...

Resolved! Cannot Activate from koodo

Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you

5B1

My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!

Resolved! Port a number to a new service - Old Device cannot power on

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot comp...

Resolved! Can I transfer my public mobile phone number to a different provider?

I know this is possible the other way around but I couldn't find any answer if it works from public mobile to Telus for example. Thank you so much.

Resolved! No action from PM to resolve unsuccessful activation

6 days ago I bought a $40 plan and asked to transfer my koodo phone number. At the end of activation process I got a 821 error. No answer from customer support to resolve the issue. Very disappointing! So far, I think I have lost $52 and lot of tim...

Why is my $15 plan no longer showing "Unlimited Incoming Minutes" under "My Plan".

As per the subject. I see that this is an issue on the website detailing plans for new customers. But why is it missing from "My Plan" description in my account portal? Did PM remove this feature of the plan?I checked and I don't appear to be using u...

Resolved! Activation error

Submitted 2 days ago for activation and still have not received message from PM requesting authorization to port number from Fido. SIM card for PM is in my phone. Fido says they are waiting for your request and it will automatically be ported. Charg...

Payment

Can't Port In

Please help. Can't Port In my number

Payment

How can I change my credit card number the one that is registered in no longer valid

My service is not working

My 100 minutes expired and the service is not available. Still 5 days remaining for the next bill

Unable to Make Outgoing Calls

My wife has been unable to make any outgoing calls for over a week. I've scanned the forums and it doesn't look like it's an issue with everyone. *611 works on her end and she is on the $25 unlimited Canada wide plan. Incoming calls and all SMS se...

Unlimited Calling - Can't Make Calls

I signed up with Public Mobile a week ago. I have a plan with unlimited minutes. I've run into this problem for the second time where I can no longer make calls and get a recording that says I have no available minutes left. The first time this happe...

Lost incoming messages - Any way to recover them?

I was recently out of Canada for a week. Upon my return I turned the airplane mode off but got not a single delayed text message, which was a surprise given that with past services providers I got all delayed messages right away.I just logged into my...

Add on

Resolved! US add on

I recently purchased 1000 US minutes. I’m in the US , when I try to use my phone here ithe voice message I get is telling me that my plan does not support , ?? I already put an add on

Resolved! 8uv1 error message when calling toll free numbers

Cannot understand my phone all of sudden encounter 8uv1 error message (voice) when trying to call certain toll free numbers in Canada and the US.

Call forwarding: connection problem or invalid mmi code

I'm trying to program my Call Forwarding but I'm getting the following error: Public Mobile MessageCall forwardingConnection problem or invalid mmi code Reference:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

Some people can't call me

Some people can't call me and text messages from them are not received since I switched to Public Mobile and transfered same number.

trouble transferring number

Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information

iPhone XR

i can receive calls but can't make an outgoing call everything else works. can you help please

Resolved! Regarding data usage this month

I wanted to change my plan to the $45 plan with 20gb data. I am in an environment without WIFI for this month and possibly often enough in the future, where I will be depending more on my LTE data. I have already expired most of my LTE data this mont...

Resolved! Upgraded to Newer Iphone, Want to Unlock old Phone to Sell or Give to Relative

Hi Everyone,I have just upgraded to a newer model I-phone, going from an I-phone 6 Plus to an I-phone XR. My I-phone 6 Plus settings/data have been successfully transferred to my I-phone XR. I will next place my Public Mobile sim from my I-phone 6 P...

Unknown number/caller

I've been calling several landlines recently and the recipients tell me that I'm showing up as Unknown Caller (or Number). This started happening within the past several days, and before I switched my phones. They're all on Bell if that makes a diffe...

Can’t make or receive calls

I cannot use my phone right now. I cannot call or receive calls. I’m trying to reset my password to access my account but I keep getting a message saying ‘there was an error trying to reset your password, please try again later’.

Resolved! Change account email

I cannot sign into my account for some reason. Furthermore, the email attached to my account no longer works. So I cannot get the code they send to the email in order to sign back in. I am looking to fix that. I want to pay my bill and can’t even do ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to log into my account from my phone

Resolved! Cannot Activate from koodo

5B1

Resolved! Port a number to a new service - Old Device cannot power on

Resolved! Can I transfer my public mobile phone number to a different provider?

Resolved! No action from PM to resolve unsuccessful activation

Why is my $15 plan no longer showing "Unlimited Incoming Minutes" under "My Plan".

Resolved! Activation error

Payment

Can't Port In

Payment

My service is not working

Unable to Make Outgoing Calls

Unlimited Calling - Can't Make Calls

Lost incoming messages - Any way to recover them?

Add on

Resolved! US add on

Resolved! 8uv1 error message when calling toll free numbers

Call forwarding: connection problem or invalid mmi code

Some people can't call me

trouble transferring number

iPhone XR

Resolved! Regarding data usage this month

Resolved! Upgraded to Newer Iphone, Want to Unlock old Phone to Sell or Give to Relative

Unknown number/caller

Can’t make or receive calls

Resolved! Change account email

Add-on cancellation

Plan Duration

Switching to Public Mobile

Install eSIM in new Samsung phone

Going to USA

messages

Mexico plan

New phone number