Hi can you help me transfer my account?

[Parsan]

My plan got put on hold for some reason and I cannot find out why as I am unable to access my account(I forgot the email that I used for the account). Can you help me get access to the account so I can renew my plan, or help me transfer that to this account?

[BKNS27]

@Parsan 

Did you click on Forgot Email?

Why would you want to transfer your account? This will complicate your account.

Just contact a CS_Agent if you still can’t access your account by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 Just enable Subscribe/AutoPay so you won’t have to worry about service being cutoff for nonpayment.

[esjliv]

@Parsan - are you saying you have no working services? 

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), what does the status say?Accounts/numbers are lost if in nonpayment suspended status for over 90 days.

We are not public representatives here on the community forum, we are customers like you. Only Public agents can see your account. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[hTideGnow]

HI @Parsan 

no need to transfer, just need to access the old account back

Did you try to use Forgot Password on the login page?

if that was not helping,   please submit a ticket with CS Agent here and they will help to sort it out
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437