Community

Cancel Service

I cancelled my service on August 23 and am still getting charged.  Was advised all I need to do was to unsubscribe.  However, I am still getting charged and my phone is active.  Please advise on how I can get this phone number and service deactivated...

@CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

Use of the AT&T network while Roaming

Hello Everyone I'm not sure if this has been covered yet but i found it quite annoying to be restricted to T-Mobile only while in the USA. I fortunately found a fix that at least worked for me. I travel to the USA quite frequently so reliable service...

MyAccount : complete login doesn't seem to send me to my account

I just completed the public mobile login, successfully but I still don't seem to be sent to my accountIf I click on the MyAccount link again, I get the

$10 credit in July 2023

Hi,I was just wondering where in my account can i find my $10 credit that i was refunded in July? I would like to use it towards my next bill.Thank you kindly, 

I need help

I am an old customer of public mobile and need help with number of changes including moving old number feet to a new account. Porting a number to my old account and since I'm now a day late changing my plan I need an agent with much experience as wou...

I registered recently for a plan and used a referral code. I did not receive the 10$ credit, why?

I created an account with email. I was able to login .Then I changed the password and cannot login.

Hi Guys.On password recovery page I am getting: Enter the phone number or email associated with your EverSafe ID to receive a security code. Please enter a valid email address registered to your account.I do not have my phone registered with Public M...

Wrong Billing cycle during activation

I activated my service with PM. I purchased the 3 month in advance plan. My credit card was charged on September 11th 2023. The bill cycle on my profile says June 23 to September 26. This is wrong. Now I have no service and they want to pay again. He...

Activation problem

Hi there. I had trouble activation my e sim  after purchasing my plane and paying for it .I had to change my region on App store and I've lost all my subscription To download the app.Now Im trying to acctivate but it keep sending a code to unknown ph...

Services on hold & misdirected payment?

Hi, My account says that my services are on hold and subscription is expired. So I payed $39 for another month and my account is saying it’s just a top-up?!? Please help!I was recently issued a new credit card, so maybe this was the cause of my servi...

I need at to true expert

I am 4+ year customer and I need a number of things done. I also need them done right the first time. I'm taking about new account, moving numbers and importing a number  Who could please help me ? 

Extra unauthorized charges to my visa

I have been charged about $600 on my credit card for extra data or whatever since July. I have not ordered extra. When I try to chat with someone it says to submit a ticket. Then an error comes up. I believe I have been ripped off. Some of these char...

Overpaid

 I was charged extra money for my mobility phone.

can't activate my sim card

Hello,I am having trouble activating my sim. every time i click on to activate my sim it ask me to login and when i do it says wrong user info.. i triplled chekced that my input is correct. I need help, otherwise how can i get a refund? 

PRoblem with signal

I have an unstable connection sometimes, does it6 happen to you guys?

E-SIM charge is a money grab

PM should not charge for E-SIM, especially since they can't be transferred like a regular SIM.  It doesn't take any extra resources for them to assign one.  This is unacceptable.

Moved to USA phone locked to Public Mobile

Hi Community,I've recently moved to the USA from Canada. I had bought a Ulefone Armor 9 which was unlocked when I bought it and successfully connected to Public Mobile Networks for the last 3 years. While the service was always great it didn't make s...

money was taken but subscription is not working

I prepaid for my next month of plan with a payment voucher. it automatically took the money for next months plan but its saying I still need to pay to resume services. my payment history shows that I paid for this month

5G

 subscription display on 5 g phone S20 5g showing LTE service  

SMS update messages

I was receiving SMS updates messages and now i am not. i would get alerts to pay my bill and alerts when a payment was received. now i do not.How do i get those alerts back again? i cant find where ti sign up

Unable to log in

I am a public mobile customer. I log in, I am presented with two options; Resume Activation and Go to log in page. Keep in mind, I've logged in to get to this point. The page even displays my name. I've clicked on both options and both options prompt...

Monthly purchased Data allowance missing

My new monthly subscription started yesterday. My 3 Gigabytes of data is said to be USED already. I was not using data on my mobile phone yesterday or today.My usage history shows that I used 1.7Mb of data yesterday.Can someone help me with this issu...