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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! E-SIM not acitvatwd

Hi there. Just ported my number for an e-sim. I was told there was an error and I should contact public mobile. Please help me out.

Resolved! I can't file a ticket.

So, I had to replace the defective sim card I was sent upon sign-up, and I can't get a ticket submitted for a $10 refund.I've deleted the data and cache, I've restarted my browser multiple times, I've used a private window. ERROR: XXX is all I see.Ho...

Resolved! flash sale $40 / month plan with 30 gb 5g data

How do I get this dealI am with public mobile can I still get the deal

Resolved! Account not loading

Hi, today I ported my number out of Public Mobile, and now I'm unable to sign in. However, I can still reset my password. I just wanted to confirm whether my account is canceled for good, or there are website issues because I want to make sure I don'...

Add friend referral code

Hi, I want to add my friend’s referral code to my account. I joined Public today. @CS_Agent

Resolved! I down loaded app cant sign in

I have never been able to use the app after downloading app first screen (already have an account) hit the log init comes up with a lock and IS.COM in the header and a blank page iPhone 2020 Se 2nd gen

Resolved! Port in from Land Line leaves me without a phone at all

I have been with Public for over a year using a number given to me by Public. Then we decided to end our land line (Telus), and port that number to my cell. I started that process this morning, and am regretting doing this on a Friday... I understand...

complete device set up

I am not able to receive the 6 digit security code to the phone number I provided

Resolved! My phone cannot connect to a public mobile network, the network is unavailable what should I do.

My phone cannot connect to a public mobile network, the network is unavailable what should I do.

Porting issue from Zoomer

Hi .. Im a new to Public Mobile (coming from years with Zoomer Wireless). I just signed and started the port (I entered Cityfone and my IMEI) ..then about 15 minutes later, I received a text from Public stating "We're having issues transferring you ...

pm app issues

why is it that when i try to sign into my account on the app that my secondary account is loading instead?

Change of Sim

Hello,I got my sons Public mobile sim cards and have been customer for a few years now. We had to change sim card for one of my son`s and now we are stuck with an extra unused accoun with an unused phone number yet being charged. How do we cancel t...

Resolved! No answer from CSA

I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet.

Esim troubles

Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how

new sim activation on iPhone PM app

iPhone 5S, new SIM, have account, paid CAD15 service, PM App installed, loaded many times only blank page to eversafe.id.telus.com, cannot activate my phone/sim.

Resolved! Unable to upgrade subscription to 5G

I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.

Need number port from Koodo

Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.

log in's don't match

I created a public mobile account and ordered a sim card. I stopped the activation process to wait for my sim card, which never came. I now went to log in to see if I can try and contact someone, but when I log in, it takes me directly to the "resu...

Refund

I never activated my account and public mobile still charged me. How do I get a refund.

Service

People call my number and it goes straight to voicemail so I'm not getting most of the calls that are made to my phone number. My reduced data also is not working help please

Resolved! How do I cancel my account?

Just wondering what's the best way to cancel my plan/account. I had bought a new sim and subscribed a monthly plan for my in-laws who came to visit temporarily. Now that they have left the country, I've no use for this number and will need to deactiv...

MISTAKENLY PURCHASED AN EXTRA SIM CARD

Hi, I made a mistake by purchasing an extra SIM card, how can I cancel the order?

SIM card activation

eversafe.id.telus.com comes up blank when I try to activate my SIM card. Why is this happening?

Resolved! Data usage

Why do I get an SMS telling me that I have used 75% of my data when if I look at my account, I have used only about 20% of my data allowance plus plenty left in an add-on that I shouldn't even have needed to buy? There's definitely something very fis...

Resolved! 2 SIM Cards NOT arrived Order 347587

Hi, 2 sim cards ordered Aug 6th still not arrived so can't set up phones. Request customer service assistance.

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