Account Access

[1586seagull]

I just keep going in circles trying to update my credit card information. Nothing loads and I keep getting error messages. All I want to do is pay my account. Is there anybody I can talk to? This has been so frustrating. Between the past two nights ‘Ive spent 4 hours trying to do this. All the problems arose after I was prompted to set up the ever safe feature. After that, I can’t access anything in my account. 

[JRod]

@1586seagull 

How long have you been a Public Mobile customer? Have you been a long time member but just made an eversafe account? 

If that is the case you will have to get customer service to link the eversafe account you just created with your existing PM account.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).