Load

[Sansan]

Why does the system take so long to load?

[Amped]

The app is pretty slow too!  I just opened it and it took about 20 seconds before my plan usage finally loaded up.

[HALIMACS]

@Sansan 

It's certainly not just you.

When I am trying to access the public mobile self-serve site, be it through mobile, laptop, or the app, it takes an infuriating amount of time for the page to access and fully load.

Clearing system cache & cookies, using Incognito or private tab has no impact.

Good time for a break while it is waiting to load  😉

[computergeek541]

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@Sansan wrote:

Why does the system take so long to load?

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The Public Mobile Self Serve website and app are slow, likely due to resources used to connect to that server, and/or software coding for the website that could use some improvement.  The app ususally works more quickly.