Friend need help

[Doug2468]

Here setup of new account is in some kind of loop

She is feeling extremely frustrated at this point

It just keeps her trying to login and continue setup 

In a loop

Some body text her please she need help

[computergeek541]

---

@Doug2468 wrote:

Solved

---

self solution removed

[Doug2468]

Solved

[Chalupa_Batman]

Hi @Doug2468 

Firstly, please note we are all customers like you. Please remove your friends private phone number off these public forums.

Second, sadly PM doesn't mention that you have to finish the signing up with the app on the cell phone. Kind of dumb, yes, but it's the only way.

[hTideGnow · Accepted solution]

HI @Doug2468 your friend were using browser to activate?

Your friend needs to download Public Mobile app and complete the activation. using the app