[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need actual HUMAN help please?
I overpayed for my initial service costs. I don't believe this was malicious but merely a simple mistake. Folks here have tried steering me towards the Customer Service section however, every time I do so, my connection times out, or I am given an er...
Was overcharged and want refund
I went on the app this morning, tried to pay, still showed owing, paid then saw on my account it went through the first time. I want a refund for one of those charges of 51.75. It's been most of the day trying to reach someone to help me.
cancelling plan
My dad no longer needs his phone plan. We are unable to find his phone to receive the EverSafe confirmation code to access his account to cancel his subscription. I have POA and have his user name and password but without the confirmation code that i...
Resolved! 5G data speeds too slow to use DoorDash on VolTE compatible iPhone
Hi, I have a 2022 iPhone SE which i am using in courtenay BC, recently I’ve purchased the 30g for $45 plan and i am so freakin’ annoyed to find out that somehow this plan I’ve just bought has data speeds/connectivity that are actually inferior to wha...
Resolved! Two Accounts Linked To One Email
My mom signed up both herself and my dad for PM plans at a local Walmart a few years ago, and she used the same email and payment method for both. Now her credit card has expired and the login only works for her account, so we were able to update her...
Esim transfer
Can you transfer an Esim from one iPhone to a new one?
Resolved! Phone not working
I received the text from Telus that I was switching said yes. The phone is still not working. I keep trying to submit a ticket but I always get an error. What do I do now.
Subscription Usage display
How do I get a suggestion/complaint to Public Mobile?"Subscription Usage" shows this:The colours for Data Usage should be reversed. What is green should be grey; and what is grey should be green, to be consistent with the Minutes and Messages displ...
Resolved! Clarification regarding the 500 minute holiday giveaway
Hello, I'm looking back at my unused add-ons and noticed some free long distance minutes that most of us received during the past holiday seasons. I did notice that in one instance, the holiday giveaway includes calls to Canada and US whereas the oth...
Resolved! International LD minutes
I have international LD minutes & I travel with my Canadian plan visiting Asian countries like Hong Kong SAR , cities in mainland China.Do I need to purchase separate LD plans receiving or making calls abroad there?
Resolved! Do picture downloads via SMS count against Data usage?
Hello, When receiving a picture via an SMS text message, I need to turn on my phone data to download the image. By doing so, does this action count against my data usage?The reason I ask is because with my previous cellphone service provider, this ac...
Resolved! Subscription change
Why can't I change my subscription to any subscription type? It only give me 2 lower options?
Resolved! iMessage not sending videos
Hi everyone, new to PM here. Just set up my account yesterday but am having trouble sending videos via iMessage (both on WiFi and cellular data). Regular text messages via iMessage work fine. I’ve turned iMessage on/off and also turned WiFi on/off wi...
Resolved! Avoiding a switch from Rewards to the new Points system
Hello, I am a Public Mobile client who has been on the legacy rewards system and I have been hearing a lot of talk about how the new points system isn't as lucrative for clients and we should avoid switching. Is there an exact area of the website or ...
Voicemail
Having just switched from Fido to PM we are not happy with the voicemail function. It is annoying to have to go through all the options after hearing the voicemails. After announcing that there are no more messages the Bot starts off with "You are at...
US Roaming Package
HI, I purchased US Roaming package, I was charged for it but it roaming did not worked in USA.How I can get my refund?thanks
Resolved! xxxxxxx
Please make a payment with my pre-registered RBC Visa, 100 CADMy name is John S
Resolved! Anniversary date / Date d'abonnement
Hello, is there a way quick way to determine the date I enrolled to Public Mobile? I'd like to determine my anniversary date. Thanks! //Bonjour, existe-t-il un moyen rapide de déterminer la date de mon inscription à Public Mobile ? Je souhaite déterm...
Resolved! Koodo Unused Billing Cycle Credit and Winback Offer
Hi, I'm wondering if anyone has any experience with migrating from Koodo midway through a billing cycle?I recently switched from Koodo to Public Mobile to enjoy additional data and 5G speeds. However, I was in the middle of my monthly billing cycle w...
New plan
Hi I’ve been public mobile customer for three years now and I’m looking for a loyalty plan now how can I get help?
My e sim is not working
I hv problem with everfast code verification
Calls are not going through
I got a pubic mobile sim September 25 and since then I have not been able to make calls and calls hasn't coming in also, it keeps going to voice mail neither can I use the data. It's getting frustrating, note that I just got this sim and I haven't us...
New plan to up grade to 4G from 3G
I paid my monthly account for the 3G plan on Sept 24, 2023 but then on October 5, 2023 I bought the new plan 4G (add on). There is an over payment for partial month I had paid on Sept, 24, 2023. Will there be a credit to my account?
Not getting Service
I recharged my phone and the data is not working. It's not showing data at all. But the calls has no problems@CS_Agents
Activation
I activated my e sim but can make call
How do I cancel?
I’ve had to transfer my number and service and no longer need service from public mobile. I can’t find a way to cancel on the website, can someone help?
payment voucher not working
my vouchers haven't worked.
Can we use internet to track solar energy systems data in Western Australia?
Can we use internet to track solar power systems (solar panels, batteries and inverters) data in Western Australia?
Resolved! May I transfer my number without the cellular network?
Dear Public mobile, I am afraid of that I have to leave you and transfer the number to another cellular provider.Because I have to be in another country for almost one year. But the public mobile do not have the roaming except in USA. And I have to ...
