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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Service termination

Hi, Moving to the US and just added a US roaming. Then the payment prompted to make another payment at my current rate for the plan to be renewed at the next cycle in the upcoming month. I thought I was making an overdue payment, not a balance top-up...

user2020 by Good Citizen / Bon Citoyen
  • 407 Views
  • 5 replies
  • 0 Bravos

Resolved! Added data

I am on the $15 plan and registered for autopay. According to your plan I should get 250MB of data. I have not received any data when my payment was made. Is there something I am missing?

Jaxisclever by Great Neighbour / Super Voisin
  • 460 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone plan change

Hello last month I changed my phone plan and selected change on next bill date. It did not change and it would let me access the phone plans to try again. 

Sarah14 by Great Neighbour / Super Voisin
  • 323 Views
  • 4 replies
  • 0 Bravos

Resolved! Recent Port - Service Issues

Hi, I recently activated a sim card and purchased a monthly plan with Public Mobile. I attempted to port my old prepaid inactive rogers number (Rogers) on August 24, 2021. It is now August 26, 2021 and I am unable to receive incoming calls, send or r...

bc88 by Great Neighbour / Super Voisin
  • 584 Views
  • 9 replies
  • 0 Bravos

Resolved! Who provides network coverage for Public Mobile?

Hi all, I'm wondering which company provides data and cell services to Public Mobile.I've head of cell providers using other company's networks and cell towers. Does anyone know who's Public Mobile uses? Thanks

Amslak by Great Neighbour / Super Voisin
  • 949 Views
  • 16 replies
  • 0 Bravos

Resolved! Overpayement

Hi, When I activated my account, I had trouble and it did not work 3 times.On the 4th time, it worked. However, they charged me 4 times 45,99 on my Credit card and reimbursed me only 2 times. So I ended up paying twice the amount i was supposed to. I...

Marc-Etienne by Great Neighbour / Super Voisin
  • 359 Views
  • 3 replies
  • 0 Bravos

is anybody else getting charge a different rate from your bill

hi i wanted to ask is anybody else getting billed more on your credit card statement than what your bill it? my accountant noticed this has been happening for a long time. it is not much. usually around the 20 cents range but it has been happening fo...

phillip2446 by Good Citizen / Bon Citoyen
  • 512 Views
  • 14 replies
  • 0 Bravos

Resolved! no PIN, no account number, cannot sign in

have been trying without success to login... apparently I dont have anything I need like the PIN, my account number, or even the answer to the secret question.meanwhile, my plan renews in 2 days and Ive got to make changes.Ive got my cc statement but...

icre84u by Great Neighbour / Super Voisin
  • 507 Views
  • 8 replies
  • 0 Bravos

Sim Card Slot 2 Empty

Hi,guys after are rough start which was me not understanding stuff I have used public mobil and love it,took my phone to Florida with no problems calling to Canada.My problem is with my phone,I have a dual Sim card phone,I can't seem to get the 2nd s...

huffy47 by Good Citizen / Bon Citoyen
  • 319 Views
  • 2 replies
  • 0 Bravos

Resolved! Account

Enough funds but plan didn't renew

Resolved! Not receiving SMS verification text from Wealthsimple

I'm trying to set up the Wealthsimple Cash app on my phone, and it asks for my phone number to send an SMS to verify and set up the account. I don't receive this SMS text at the same time. This is despite setting email or an authenticator app for two...

timbochamp by Good Citizen / Bon Citoyen
  • 3406 Views
  • 16 replies
  • 0 Bravos

Account

Account says active, all paid up but not in service???

Re: Community Terms of Service & New Community Guidelines

Jeepers I have activated my public mobile SIM card since august 21, 2021 and Cdn making outbound calls and send texts but I CANNOT receive any incoming calls. Today is August 26 and still cannot receive calls. It goes straight to voice message withou...

Sabbykan37 by Good Citizen / Bon Citoyen
  • 667 Views
  • 20 replies
  • 0 Bravos

Resolved! Switching Plan & Viewing Data

Hello,A few queries. 1. If I switch to a cheaper plan to take advantage of a promo, do I keep or lose my existing rewards - free data, referrals, loyalty etc.? 2. Where can I view how much data I have left? 3. My plan says "5gb for $40". Does that 5g...

diya by Good Citizen / Bon Citoyen
  • 526 Views
  • 6 replies
  • 0 Bravos

incoming call not working

Hi I've just ported my number from Rogers. Outgoing call, outgoing and incoming text are all working. But incoming call is not working, getting a message saying cellular number is not assigned. anyone knows what could be wrong?  Thanks.

mys by Great Neighbour / Super Voisin
  • 481 Views
  • 8 replies
  • 1 Bravos

Resolved! 2GBBONUS Promo didn't work

Hello, I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan? Thank you.

Siddu3094 by Great Neighbour / Super Voisin
  • 490 Views
  • 3 replies
  • 1 Bravos

Cannot port my # after activation.

When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

mpham81 by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 1 Bravos

Resolved! Tried to change my billing date.

Hi there.  I'm out of data and my plan auto pays next Tuesday. I logged in and topped my account up $40, the price of my plan. I assumed me bringing $40 to my account would just change my expiry date and lose out on the week. Then I changed my plan t...

dgibbon1313 by Great Neighbour / Super Voisin
  • 338 Views
  • 5 replies
  • 0 Bravos

Resolved! New Port, switched sim card before getting sms

Hi Everyone, I obviously missed something when doing this. I got the new sim put it in, and thought everything was good until people contacted me that I'm not replying to their text messages, I'll put my old sim in but need that sms to come again. Th...

galbraithS by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos

Resolved! Waiting 24+ hours for a port to process from Telus Act

Hello,  I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status? Thank You, Rachael

Notifications

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.

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