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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! moving area codes

My kid has gone to university in another town. Do we have to do anything to avoid long distance charges? We have the 100 minutes province wide plan. Does it matter she is in another town?

CANADA-US PLAN $65.00/MONTH, does this plan have unlimited data?

Will my data stop or will it be at a reduced speed on this plan once i use the full data amount?

New phone - sim not supported

Had to change phone from a 6s to a new 6s after it went swimmingcarrier shows Correct carrier PMPrevious carrier no longer is locked to this phone SIM NOT SUPPORTED MESSAGE DISPLAYSWHEN I remove the sim it seems fine but not network. please help!

Login not working, reset password not working, but plan already paid.

The title said it all.I created an account, and it won't let me log in with the proper email and password.

Resolved! Autopay credit (Legacy)

If you are on the legacy rewards you get $2 credit per month. If you do the 90 day payment, do you get $6 legacy rewards still? Or only $2 ??

Unable to submit support ticket

@CS_AgentHi there:I have been trying to submit a support ticket but your site keeps giving me an error.I switched to Public Mobile from Fido a few days ago but due to an error I was unable to send my reply to the confirmation sms within the 90 minute...

Resolved! change subscription

I want to change subscription. If I choose change now, does it mean I lost all that I paid before the change?I just renewed my $120 for 90 days subscrption. If i change now, does it mean I lost all my $120? Thanks,HL

eSIM install didn’t work

My phone was verified for eSIM install, did the full process of transferring phone number and cancelling previous provider. After about 1.5 hours, now with only SOS phone service, I get a notification that simply says “eSIM install failed. Please con...

Transfering Numbers

I have transferred accounts from public mobile to public mobile and am trying to transfer numbers but I can’t, is there any way I can? Thanks

Public Mobile Free Trial Offer

This is just an information only thread. This wasn't the easiest information to find using the bot.As of September 2nd 2023Public Mobile’s Free TrialAt this moment, our limited-time free trial is currently specific to Nova Scotia. Keep an eye out for...

Resolved! Missed current provider phone call

I missed my previous provider’s phone call to confirm the cancellation of the plan I was on. Not sure if I need to contact them directly or if I need to contact Public Mobile again first. I would appreciate a suggestion on how to proceed.Thanks

New account/SIM activation/Eversafe Problem

Hi folks, I really need some help!!! I’m trying to create a new account for my wife, but the mobile app fails at step 2 “create an account to continue”. I get a blank screen (white) with “eversafe.id.telus.com” at the top and can't continue further. ...

Resolved! I am locked out for 1 hour

I am locked out for 1 hour but after 1 night I am still being locked out. @Mod

Resolved! transferring number from fido to Public mobile

HiA while back I switched to PM from Fido but Public Mobile sent me a text saying that it was unable to transfer my current number to PM. In the meantime, they gave me another number but I've tried everything nothing helps. Also, why isn't there a cu...

Resolved! Service

Hi, my sim asking for SIM PUK code, how to get this code. I’m not able to use my phone

Resolved! Canada-US plan

I will be heading to the US and I have the Canda-US plan. Do I have to do anything to switch over once I'm there or does it automatically switch over?thanks,

Resolved! 2 Sim cards

I'd like to buy one more sim card for my son.Can I register this sim card on my name and use one account for both sim card?

Call failed

hi,I dont know why I cant make and receive any calls. When I try to call someone, it shows call failed. What should I do?

Resolved! Public points

Is Public points better than rewards savings? I currently save $6 per month

"Your services are on hold due to the expiration of your subscription"

Hello,I was notified this morning that "Your services are on hold due to the expiration of your subscription." I never ended the subscription, and have auto-pay that has worked for the past two years without fail. There is enough money on my bank acc...

Resolved! Port phone #

How i port #

voicemail

phone not going to voicemail when not answered

edit address

I went into my information and the address bar says 'Update needed' When I entered my address and hit save, 'invalid address' pops up in red. How do I fix? Also, I'm trying to look at my usage history for phone calls and it only gives me today, eve...

Resolved! Did not receive activation text

Hi! I’m trying to transfer my Fizz phone number to PM, but I never received the text from Fizz. However, everything seems to be working fine with PM. What should I do? Thanks!

Resolved! Port over issue

I recently transfer my # from freedom to public mobile but i didn't get the confirmation text for the port over. My number has ported over I can make outgoing calls but my incoming calls are going to voice-mail. I tried to reach support and it says...

Resolved! payment failed and subscription on hold - urgent!!

I had locked my credit card because I misplaced it. I found it but before I could unlock it, public mobile posted a red banner message on my account page "Your services are on hold". I was due to pay 2nd Sept and today is the 2nd Sept. I did not g...

Resolved! eSIM to Physical SIM?

I signed up with PM and got set up with the eSim until my physical SIM came in the mail.I just got my physical SIM. How do I switch from eSim over to my physical SIM? Can I do this on my own or do I need to use a support agent?

Resolved! Does the current $50 plan allow you use data and voice, sms in USA?

I assumed since it specifically mentioned data CAN and USA it would be telus and koodo is now telling me this isn't the case. Whats the truth?

Resolved! Incoming calls

Is anyone else having problems with most incoming calls automatically going to voice-mail?Most of my calls are set in contacts, and some aren't, but most are going straight to voice-mail. Brand new phone, no my do not disturb is not on, and no the nu...

Resolved! Creating an Account

I have downlaoded the Public Mobile App , run the Eversafe identification , received and enterd the 6 digit code, been advised that I am being transferred to the portal, and then my phone loops back to the beginning of the Eversafe Process. It just c...

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