Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US roaming add on

After my first 10 day add on expired, I added funds, tried to purchase another 10 days got the message "Success, purchase completed". I downloaded the receipt, but no funds were used and no add on was added to my account. I tried using a different br...

Public Mobile or Koodo shutting down and customers being merged?

I was at store kiosk today (not official Public Mobile store) but one that carried PM SIMs until about 4 months ago. I was told PM is shutting down and merging with Koodo, others report it's the other way around. Can anyone shed some light on this, ...

Resolved! 4g/15GB at $40 plan No price increase?

Public Mobile is offering a plan that everyone probably has seen (4G with 15GB for $40). Does anyone know if this is like a year promotion where the price will increase after a certain time? Because right now, I'm on a 90-day plan (12gb/4G/ for $120...

Resolved! Cannot access My Account

After entering my log in info to access my Account info, I get the following message: Page ExpiredThe page you are trying to access is no longer available. Anyone else get this message? Is this a known issue or just me?

Resolved! Already verified

Helloverified already valid t'il Nov.3, 2022.do you provide my referral number ?

Resolved! email

what is my email address. can,t login because i forgot email for my phone number account

Resolved! Auto payment without my permission

Hi, I have a problem I’m not using this number from August. I’m not in Canada, and you know public mobile is not working in Europe. But somehow ( I’m not pushing auto payment ) just checked my bank account and find that from September it goes 56.50$...

Purchased new plan 15GB at 4G speed for $40 but showing 6GB at 4G speed at 45.

I already changed my plan but it is showing the wrong plan. Can you please assist

Resolved! USA roaming and data

I have paid for USA roaming and have a receipt but was not able to access it while on my hollidays therefore you owe me approximately $50

Resolved! Phone isn't compatible with Public Mobile

Hi! I bought sim card yesterday and also a plan. Then i found out that I can't do calls and receive them because of my phone compatibility. Can I cancel the plan and have money back? Or just freeze the plan for some time?

as a previous member in good standing I purchased product (USA roaming) and was not allowed to use i

Can’t make or receive calls

I am unable to make or receive calls on my public mobile account. Switched SIM card to new phone and still can’t make or receive calls.

Resolved! Changing Plans automatically changes your reward system from the old to the new - Point system

Hey Everyone, I am one of the lucky ones being offered the $40 for 15GB plan. It is a very attractive plan but the only unsurety making me hesitate to activate this plan at my next renewal date is the fact that it automatically changes the reward sys...

New Sim

Hi, I recently travelled internationally and changed my sim card to a different one. upon returning back, I replaced my sim back to public mobile but it is not working even though i have activated the plan. it would be great if you are able to send a...

Resolved! Changing plans and not receiving any rewards at payment

Utilizing the switch plans now option and making a payment. I did not receive any of my rewards (loyalty & preauthorized payments) as a deduction against the newly activated plan. Who should I talk to?

Resolved! new 4g/15GB at $40 plan

Hello,I've activated a 4G/5GB at $40 + 12GB for 12 months on October 24th. 1. Am I losing referral benefit ($5 off for 5 months) if I am changing now to 4G/15GB at $40 permanent? 2. Are both referred and referee getting $5 off each over 5 months peri...

Resolved! Switched plans- add-ons disappeared?

Before I changed plans I had add-ons for 2 gb extra data, 1000 long distance minutes, and 500 US minutes (last year's holidays bonus add-ons that have carried over every month), and now that my plan has changed these have vanished! I'm not happy, I c...

Resolved! Account Number

Hi there! just wanna know my account number.

Resolved! Why my data usage history shows incorrect info

ToI try to check how much data I have used but no matter how many time I refreshed the page it show I only used 130mb but I know I lve used more than this amount...

Resolved! Change the payment method

Since my former credit card has been expired,I would like to change the new one for automatic payment

Resolved! Paid Double

My renewal date was today (October 30th) and it was automatically withdrawn from my credit card. I decided to change my plan the same day instead of waiting to the next renewal date in November. I had to pay today (October 30th) in order to change ...

Resolved! payment

my service was suspended even though im on an outo pay program. How do i reactivate?

Resolved! Cancel Sim Card Purcahse

Hi, I ordered a sim card online however I went in-store to purchase a sim card so I wouldn't have to wait. How can I cancel the online order? Cheers.

Resolved! Can't send texts, can receive & call

Was able to text as of three, four days ago. Went through all simon troubleshooting. Texts are not sending. I can still call and receive texts.

Resolved! My account

Trying to put new credit card information on my account for over a month but it says oops looks like there was a problem now my account is suspended,what can I do there is no one to talk too only a robot

Resolved! Better service

I want the $40 for 15G promo plan. My account said too many attempt to login

Resolved! Billing issue

Hi community. I switched from a 3 month plan to month to month and now my billing is confusing. Debits and credits all over the place. How can I have someone explore with me what’s going on? It’s seems very messy.

Resolved! Data Doesn’t Seem to be Working

A new day, a new question……I upgraded my plan yesterday to the new special, $40 for 4GB and 15GB of data. I turned on my data 45 minutes ago, and have been trying to download a picture for the same length of time. I’ve rebooted my phone twice, and ...

Resolved! Replacement sim

I locked myself out of my Sim card and don't know the puk to unlock it.. I bought a new Sim card but can't seen to change it online on the website... I enter everything correctly but nothing happens when I try to complete it. I need help lol

Resolved! Hi, I am on the 40/5gb package but there is a promo for 40$/15gb

How do I get the promo as I can't find it in my account