data not working

[Louisecooke]

I just upgraded my subscription this morning and now I have no data working. I cannot get through to anyone to fix this and the chatbot is useless.

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
 

Public Mobile Team.
 

[Louisecooke]

yes it's showing up and is active

[Dunkman]

@Louisecooke 

Do you see the new plan in My account?  

Try to reboot your phone.  Network reset of phone. (this will erase your saved Wifi passwords)

If that does not work, you can send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[abtest]

@LouisecookeDoes your self serve account show the new plan?  Is your account showing as active?