Do I need to purchase US Roaming?

[Kan2023]

Hi,

My current plan includes "40 GB Canada-US Data at 5G Speed", but when I arrived in the US today, I noticed that I don't have any data. Do I need to pay an additional $20 to add-on "US Roaming - 1 GB Data (15-day)"?

I thought my original plan was good enough for up to 40GB data in the US?

thanks!

[hTideGnow]

HI @Kan2023 

is voice working? what phone do you have?

[HALIMACS]

You're welcome @Kan2023 

ATT would provide 4G, T- Mobile better for data.  ATT better for voice especially with VoLTE

[dust2dust]

You could also try changing to 4G LTE and being connected to AT&T. Your phone might be on 5G right now. AT&T roaming doesn't seem to like 5G.
Could you try making a call and seeing if you have volte enabled?

[Kan2023]

I figured it out. Roaming turned on and I switched to T-Mobile. Thanks for your help!

[Kan2023]

Thanks Halimacs for the quick reply. My phone (Pixel 7) is currently showing it is connected to AT&T, how do I change it to T-Mobile?

[HALIMACS · Accepted solution]

No you don't,  @Kan2023 (subject of course to whether you have any data remaining in your allotment which you can confirm on your self-serve account)

Just manually connect to the T-Mobile network, turn on your roaming, and you should be good to go