Suspended service

[Carloscc]

Service was suspended four days ago due to credit card expiry in autopay.   I get instructions to pay now to resume service.  When I go to pay I am being asked for more than twice what I paid before for the same service.  How do I get my service back under the original terms?

[Carloscc]

Thanks Justin for the suggestion.

[Justin21 · Accepted solution]

They have better plans right now you might consider checking them out

[Carloscc]

Thank you for all your suggestions and the link.   Changing plan,  one solution I've been contemplating.  I'm just looking to see which of them satisfy my needs.

[Z_03]

I don’t think you’ll be able to fix that online you have to speak to a customer representative or support

[Phil_Adelphus]

@Carloscc   Someone with a $30 plan that had 500MB was also asked to renew at twice the amount.  If you'd like to contact customer service send a private message using this link and monitor your community inbox for a reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Note also that there are now much better newer plans currently available with more for less so you might want to change your plan at the same time

[Carloscc]

Dear Softech

I don't know why this reply went to will13am, but I repeat it for you with my thanks.

 

In response to will13am

a moment ago

I got my current plan under a promotional and received extra 1G data as a bonus for something.

I have a feeling that the terms of the promotional and any bonuses were lost when service was suspended.

Thanks for your interest.

CURRENT PLAN

• 500MB at 3G Speed
• 30-day plan
• Unlimited Canada & US Talk
• Unlimited International Text

Plan also has 1G data as a bonus

*************

Plan has a current balance of $29

*************

When I go to pay manually I get

Your Cart

Clear Cart

Change Subscription

x1500MB at 3G Speed

$70.00

Deductions

From Available Funds

- $29.00

Subtotal

$41.00

HST (15.00% NS)

$6.15

Due Today

$47.15

Pay $47.15 Now

0 Bravos

Accept as Solution 

Reply

[Carloscc]

I got my current plan under a promotional and received extra 1G data as a bonus for something.

I have a feeling that the terms of the promotional and any bonuses were lost when service was suspended.

Thanks for your interest.

CURRENT PLAN

• 500MB at 3G Speed
• 30-day plan
• Unlimited Canada & US Talk
• Unlimited International Text

Plan also has 1G data as a bonus

*************

Plan has a current balance of $29

*************

When I go to pay manually I get

Your Cart

Clear Cart

Change Subscription

x1500MB at 3G Speed

$70.00

Deductions

From Available Funds

- $29.00

Subtotal

$41.00

HST (15.00% NS)

$6.15

Due Today

$47.15

Pay $47.15 Now

[softech]

@Carloscc 

what plan do you have? 

do you have any money in Available Fund now?

do you mind to post a screenshot of the page showing the amount you need to pay??

[Carloscc]

When I go to do a manual top up, the screen also shows how much I have to pay to restore service.  It is more than  double what I paid before.  Thx. for the response though.

[will13am]

@Carloscc , once you login to your account, you should be able to confirm the plan that you are on and the cost of the renewal.  I am not sure how the cost can be twice expectations.  Simply do a manual top up and reactivate the account.