HELP I activated and ported my number over and now no service at all

[TylerDesmarais]

Can someone please help me! I activated my new Public Mobile service as it showed my phone as compatible for Esim activation so I did it tonight. (however) after I paid and set everything up got the msg from my outgoing cell provider answered yes. then the text came stateing that my port over was completed. Then all the sudden my phone was not compatible with Esim for some reason as in settings the option is there. Now I got a physical card but when i try to login it tries sending me a code that I cannot get as I cannot get my service working.. NOT to sure what I need to do as I am currently on call for my work and have no phone... UGGGGHHHHH

[TylerDesmarais]

Try to start a chat or ticket mine was resolved quickly this morning

[Sion]

I am experiencing the same problem from yesterday with a physical sim on my mom's phone.  The Customer service person stated that the port request was resubmitted but I still can't contact her phone today so not resolved yet.

[TylerDesmarais]

Thank you I hope they can get it sorted out fast.

[computergeek541]

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@TylerDesmarais wrote:

I have even gone out and purchased a physical sim card but cannot get into my account at all to update it as it constantly sends me the confirmation by text. However I cannot get it... And no clue where to go for help?

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To complete this account activation, you'll need to contact a Public Mobile customer support agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TylerDesmarais]

I have even gone out and purchased a physical sim card but cannot get into my account at all to update it as it constantly sends me the confirmation by text. However I cannot get it... And no clue where to go for help?