Lost SIM card and can't get the 2FA code when I try to log in to my account

[Buque]

I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend the code, to type a wrong code, etc to see if there's an option to send this 2FA code to my email instead, but it doesn't work. What can I do about this?

[computergeek541 · Accepted solution]

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@Buque wrote:

I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend the code, to type a wrong code, etc to see if there's an option to send this 2FA code to my email instead, but it doesn't work. What can I do about this?

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The only thing you can do then is to contact a customer support agent.  Please open a ticket using the chatbot. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system gives an error message, sent a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437