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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2150 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17595 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28640 Views
  • 184 replies
  • 27 Bravos

Resolved! Cannot call with phone

Hi , wondering if anyone can help. Signed up for an account with public mobile, tried to port old number from previous carrier. Found out afterwards that must have old sim in phone to accept port. Sim card lost, what can I do as I cannot accept it 

JudyW by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Resolved! Need to top up data

As I have used 75% data, I need to increase it.Kindly let me know how to do it.

Thanuja by Great Neighbour / Super Voisin
  • 298 Views
  • 2 replies
  • 0 Bravos

Resolved! Scams in Private Messages?

Hello,  I've been receiving PMs about signing up to win new IPhones and I'm not sure why? The links in the body of the messages seem super sketchy and I never click on them. Also, is there a way to block other users from messaging you here?  Thank yo...

Callan89 by Good Citizen / Bon Citoyen
  • 524 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card locked

My SIM card is locked and I need a PUK NUMBER Please provide

Arleneie by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 0 Bravos

Changing plan

Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?

yssylove by Great Neighbour / Super Voisin
  • 347 Views
  • 4 replies
  • 0 Bravos

Resolved! Bill's been paid but no service

Hi Public Mobile,  The bill has been paid but i am not getting service. The bill was deducted from my mastercard. I tried looking for the phone number for customer support but there is none.  As a customer this is very very frustrating. Please respon...

Ann-young by Great Neighbour / Super Voisin
  • 421 Views
  • 6 replies
  • 0 Bravos

New Public Points?

Hi Friends.  So basically I've been with PM for about 4ys and just joined the new rewards program. I was on a 3g plan with 4.5g for 40.00 per month at that time. I've received a total of 6 bucks in discounts ranging from loyality ,auto pay and refer ...

_Here2Help_ by Good Citizen / Bon Citoyen
  • 1060 Views
  • 18 replies
  • 1 Bravos

Resolved! How do you get help???

My plan says I've used 10% of my data, but I got a notification I've used it all, and I have none. Stupid Simon won't load on my phone at all, I just get a blank page. Trying to open a ticket takes me to an error page! How else can I get any $&#@ hel...

can't receive text nor phone calls

so.. i figure this started maybe a couple of days ago.   I finally noticed that i wasn't receiving any text messages today.   Looking at my history, the last message i received was wednesday.  What is strange is that any text messages i send are rece...

hesho89 by Good Citizen / Bon Citoyen
  • 1008 Views
  • 19 replies
  • 0 Bravos

Resolved! No service, need to keep old phone number, cannot update credit card

Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...

rayc1 by Good Citizen / Bon Citoyen
  • 870 Views
  • 16 replies
  • 0 Bravos

Data Overage

Hi, my account is showing that all my data is used up. My cycle is Aug 22, 2022 - Nov 20, 2022. I’ve never come close to using 6GB in my life. Checked my phone data usage and it doesn’t show the usage either. Seems like every night at 12:30 am (when ...

maisiemanzer by Good Citizen / Bon Citoyen
  • 709 Views
  • 13 replies
  • 0 Bravos

Resolved! Overcharge

Hi, I moved from PEI to Alberta few weeks ago, I found Public Mobile still charge me the same Tax rate in PEI 15% not in Alberta 5%, which is 10% Tax rate different, I couldn't find anything to help me with this, thanks. 

jnjhchen by Great Neighbour / Super Voisin
  • 353 Views
  • 5 replies
  • 0 Bravos

Resolved! Number only partially ported?!

I've been texting for a few weeks on PM and made some calls as well. Everything seems to have been working well until I found out people can't call me... it goes straight to voicemail. And my voicemail is with my old provider, Bell. But when I log on...

Unknown001 by Good Citizen / Bon Citoyen
  • 215 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost access to email and my password was changed

Someone stole my phone changed my passwords for all my accounts can’t access my public mobile but still being charge monthly. Order new SIM cards but can’t use my same number 

Montoashley by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

Not registered on network

My cell is not connected the error messages are either. Not registered on network or no sim card

Lvinnes by Great Neighbour / Super Voisin
  • 198 Views
  • 2 replies
  • 0 Bravos

Transferring SIM iPhone 12 to 14

I just got my new iPhone 14, I tried to transfer my public mobile SIM card from my iPhone 12 and I get this error. It says it can’t be transferred because this feature is not supported by my carrier. Help?! I tried the other options which also didn’t...

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Tessacarson by Good Citizen / Bon Citoyen
  • 596 Views
  • 7 replies
  • 0 Bravos

Pin

Horrible business concept so far.How can I receive my 4 digit pin to make a payment.  I got a new phone recently..Thank you.Good luck to all 

JmanPlumber by Great Neighbour / Super Voisin
  • 272 Views
  • 5 replies
  • 0 Bravos

All rewards disappeared

I just updated with my new credit card for autopay, now I noticed all rewards disappeared friend referral, loyalty, autopay.  This is rip off! I have been with PM for over 4years. I can see this company is going downhill! Thinking of moving...

fsm7268 by Great Citizen / Super Citoyen
  • 897 Views
  • 13 replies
  • 0 Bravos

Resolved! deactivate an account

Deactivate the Public Mobile account registered to xxxxxxx passed away on May 5, 2022

storyteller1 by Great Neighbour / Super Voisin
  • 246 Views
  • 3 replies
  • 0 Bravos

Resolved! My Account information

Why does my plan information on my account have the wrong information again. This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appear...

jl12 by Great Neighbour / Super Voisin
  • 623 Views
  • 3 replies
  • 0 Bravos
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