Community

Resolved! Please help this problem is a few months old

My dad xxx Ming xxxx has an account with Public Mobile (Owned by Telus) . I need your help with Ming's Public Mobile. Since I am taking care of Ming's account, other than my initial entry to his account, I have not been able to sign back in because t...

Resolved! Need to submit ticket

Pls help me submit a ticket

Resolved! US roaming

Is US roaming unlimited talk and text if I am adding that roaming package onto the Public Mobile $15, 100 outgoing minutes plan? Or am I limited to 100 outgoing minutes when roaming in the US?

Resolved! 15GB 4G speed promo - Plan not switched over?

I selected the 15GB 4G speed promo to take effect upon renewal and received confirmation. However when I login to my account now after renewal, it seems to not have switched over to the new plan. Can someone please fix this issue?

Resolved! It won't let Me log in

Correct the highlighted errors and try again.We are unable to reset your password because the token has expired

Resolved! Add Ons

I am trying to log into my account to add data to my profile. It keeps saying that the page is unavailable. How inconvenient! is everyone else having that problem? And how can I add data in order to continue to use my phone? I use it for work and nee...

Resolved! 15GB 4G speed promo never converted over

I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...

Resolved! Problem using data

Hi Friends,I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to g...

Resolved! Cancel Account

I need to cancel my account. I am unable to disable auto pay and do not see a way to send a message to Public Mobile

Resolved! Payment issue - suspended account

Today is payment day.  I have a valid credit card with lots of room for the payment on it.  I have it set up on autopay.  Today I realized no texts were sending, and then I couldn't place a phone call. About the same time I realize this, I get a text...

Resolved! bought phone ups return to sender

I've order a phone.it was sent to pobox and sent back to you. Need to send it to another addressOrder 322609

Resolved! Suspended account

I'm an existing customer and switch to the new plan that's 40$ for 15G and I also have automatic payment. And instead of switching it suspended my account and don't know how to get my account going again. 

Resolved! Auto Payment

Resolved! Wrong shipping address

I put in the wrong shipping address for the SIM card. How can I modify it?

Resolved! My monthly bill just suddenly went up to 15G but my olan is for 1 G

As above.  

Resolved! Voicemail greeting updated but old recording is played when I call someone else

I changed my name recently and updated my voicemail greeting without any issues, but I noticed that when I call other people and leave a voicemail, they still hear a recording of my old name followed by the voicemail message (i.e., "New message from:...

Resolved! Badges

I wasn't sure where to post this so thought this area of the forum must be for asking questions not related to public's service problems and hope it might be the right place to post my first question regarding badges.  I keep getting these notices po...

Resolved! How to claim give-back points?

Hello community,  I'm pretty new and am wondering how to claim the give-back points. Is it automatic? I got an email saying I'm top 25% and got 2 points. Thank you.

Resolved! Purchasing a new SIM card online vs in-person

Hi there,I just purchased a new SIM card for Public and the email says it will arrive in 5-10 days which seems a bit long to wait.  I tried purchasing a SIM card in person but almost everyplace that Public lists online doesn't actually sell the SIM c...

Resolved! Trying to return a phone

How do I return my newly purchased ‘used’ iPhone purchased online through Public Mobile?I have followed the process online and am unable to ‘submit’ the online Ticket that is required to initiate this process. No amount of communication with the onli...

Resolved! Help needed Re reward points

Hello folks!  I’ve not been using my reward points so I have several. I went to redeem them but don’t see how to do it. Could some explain?  

Resolved! How to reset self serve email?

How to reset self serve email?