Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is public mobile website soooo slow on my computer.It also keeps bumping me out.
Hi, looking for some help here. I purchased a 1gb canada data add on and was charged $15 plus tax to my card but what I received was the 15 day US talk and text package instead? This makes no sense as at first I thought I may have selected the wrong ...
Hi. My girlfriend transferred yesterday his number from chatr, old chatr sim is not working anymore and now she can text messages use internet from public mobile sim but she can’t call or take the call from other number. Maybe someone knows how we ca...
Hi, I tried to transfer a landline number to a cell phone with public Mobile services. I have paid and am receiving emails welcoming me to public Mobile, but I can't use the cell phone with the public mobile Sim card. I think the problem might be tha...
Hello,I moved from the physical SIM to eSIM (it happened a few weeks ago)After the activation, I paid attention to that I could receive but couldn't send SMS messages.I checked in my device the SMSC number, and saw the number was not available.Then I...
Hi, can you please process my refund. Wasn't able to sign up because of trouble with the e Sim - I may have used the wrong IMEI . Will reapply 1 month later.Thanks
If I change my plan to CANADA-US for several months can I change back to the $25 subscription I have now?Will I loose status I have now? credits for refurrals, year credits, auto payment etc.
Another bad experience here on the "Mr.Roboto" run website of Public Mobile. I bought a dual-SIM phone, and need another SIM card. When I tried ordering it, message: "oops, something went wrong".What's the problem today?? Maybe it's time to switch ba...
Hi, I'm new to this so hopefully there is help. I selected a 1GB canada add on for $15 but when the order processed I got a 15 day US roaming talk and text add on. I would like to get this fixed please.
How do i change my credit card informationI keeping getting error message and to try agian for two days now
I activated my $40 plan yesterday. I should get 4 points rewards according to the advertisements. Why I only got 2 points?
@CS_Agent I keep trying to submit a ticket but it won't work. I need my port out request to be processed
I have the $50 Canada/US plan and when I'm in the US I keep getting a message I'm roaming and need an add on. Why does this happen ?
I see this plan on the website but when i tried to subscribe, it kept changing it to a 50GB Canada only plan. Any ideas how to fix it ?
please how do i download my payment for tax purposes for 2022
Tried to activate a new account. Got to the payment step and when I hit submit I received a message saying my payment was accepted but there was an error. No details on what the error was, and no options to continue in any way were presented.Now when...
I cannot call or receive any calls or texts on my phone , it seems that my number is dead or disactivated. what can i do?? there no customer suprt that i can call
How do I know if I have Volte and do I need it? I couldn't get the Uber app to work due to no data and it made for a very long night. Please help before I go back and this happens again.
please someone do this ASAP as i don't have anyway to back out in the iOS app and start over.
When I go to my call history, I want to download the full 90 days of history. I have a TON of pages that come up and I have to scroll through each page. When I download, I only get the first page no matter how I search, or what page of history I'm on...
I need tech support to contact me to help order the $25 / month 1 GB 3G plan, port my current Koodo phone number to Public Mobile and activate the SIM I have already received. I do not do apps on the phone, it is only for voice calling and I only com...
Hi all. I went to change my old subscription to a new one being offered. I was on the three month plan and wanted to set the new one up the same. I clicked to order it and I must have selected 1 month and got charged. Then, I changed it to 3 months a...
Hi had to pay in order to sign up only to find out AFTER that my phone is not compatible. However, I have already paid, so need someone to get back to me. Thanks
My husband and I recently switched to Public Mobile. He was able to port his number with no issues but I had trouble activating my account and porting my number. My phone was just showing ‘SOS only’ when I put the SIM card in. He was able to create ...
Hi! Anybody knows how i can call the UAE from Canada thru Public mobile. TIA
Hi, I'm a brand new subscriber. As payment for the month didn't go through due to an accounting error, I was suddenly cancelled with zero heads up. This is ridiculous. Most phone companies warn before cancelling service!
My account changed automatically from $25 to $35, as well as I was charged an auto Add-Ons from August which I never subscribed to. I have two accounts on the same credit card. In my last bill in the months of Sept and Oct, I charged almost $ 150. ...
Text received:Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistan...
If I change my subscription plan will my points and monthly credits continue or will it refresh
There is a constant error message while trying to start a support ticket. I've been trying for 24 hours. Same error message. I'm trying to Port my existing Public Number to a new phone which I bought a new Public plan with an eSim on it. My current p...
