[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Major Porting Problem
Hello, I already have a number on Public Mobile. i attempted to add a second line to my account through the transfer number option in the app. Somehow, this meant I wanted to overwrite my original number with the 2nd number on my phone instead of hav...
Re: Scheduled Maintenance on March 17
New subscriber here and I locked my eSim and need a PUK code and PIN , messaged CS whatever through Community twice, started a ticket. And still nothing. I need this rectified ASAP.
Resolved! No longer recieving pictures in MSS
My Sonim XP7 with Android 5.1.1 no longer can receive pictures in MSS, i updated the settings in February as instructed, but it still doesn't work.
SAMSUNG Galaxy A15 5G compatibility
Good Day All,I'm thinking of picking up this phone on Amazon:SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model)It says International Model, will it work with Public Mobile in Cana...
Resolved! service
can someone tell me if billing and start date of new service are the same i signed up and paid on March 7th received sim card by mail on 15th had to pay again info said service was from Feb 14th to march 14th is this normal with public mobile ?
Changes with Public Mobile
Does the changes coming to Public Mobile come with changes to the pricing and service we have expected from Public. Will the pricing stay the same or will Public raise the pricing under the "umbrella" of this new and improved version?Thanks
Resolved! Badges
Just wondering what the purpose of the badges are?
Re: Scheduled Maintenance on March 17
My payment wasn’t processed so I can’t make a phone call
Leaving Public Mobile
After 2 years I’m leaving Public Mobile. I requested PM to port my number to another carrier yesterday. I got the SMS message to my phone about this and I replied YES to the change as per the SMS. How long does this take as usually whenever I do t...
Re: Make a payment
I have a new credit card and need to make a payment
Resolved! Software update
I missed the email ref software update for pictures moms. How do I do that now
New Customer with PM
Hi. I am a new customer with eSIM. Phone number has been switched over. I can’t make calls or send texts. However, people can call me and send me texts. iPhone shows no signal in upper right corner of screen.
Account on hold
Payment is processed and charged on my credit card as usual, I have automatic payments for almost 2 years, but since yesterday I don't have any service so I checked my account and there is a notification that my account is on hold because I didn't pa...
Data but not able to talk in USA
We are both on the 50 GB Canada/US plan and confirmed that our phones are active. My wife has been able to use data in US but not talk for a week now. All outgoing phone calls disconnect to the person receiving the call. All incoming calls to her pho...
account number
hello,i forgot my email and account number to access my account.i need my account numberwhen i click forgot my email- it goes to a section to enter the phone number- when we enter the phone number- it says link sent to the email- we are looking to fi...
US Plan unlimited use ?
Can I be in the US for the who month? Is this plan good for snowbirds? I know Freedoms plan u have 14 days a month max. I live on the border and have a place in the US and I’m back and forth all the time. I’ve heard people getting their plans cancell...
problem with changing
I can log into my account but can not change payment card nor change address, why?
New rewards plan
Public mobile moving me from old plan to new plan. How much reward point I will get new plan. I am getting 8 CAD credit every month now as shown en in screenshot. My worry is I am going to loose lot of credit. This is how public mobile trat 5 year lo...
US data no longer working
I’m on the following plan75 GB within Canada and the US Data at 5G Speed'and I arrived in the us and data was working for the first few hours and now it’s no longer working. I’ve only used 7.5 gb out of 75 gen available. I’ve tried restarting my phon...
problems with number port
Hi All.I tried to port my number over from rogers. Customer service at Rogers said that Public mobile did not send the account number or the ported number over to Rogers.. now I can't log into public mobile since I can't get txt 6 digit numbers ...
Resolved! Account
I attempted to purchase another 15 days of calling, text and data for $30.00.The response is "cannot process at this time".I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.Please review an...
Re: Activation issue
Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST
Paying outstanding bills & restoring service
I want to pay an outstanding bill but cannot do so because the phone is not in service. So requesting a code will be of no use. Is there any other way to get this bill paid? Help!
Resolved! Porting number
Hey all, so recently had a dual sim set up with a Fido physical sim with my number and a pm random number to test out via esim. I am very happy with reception so I transferred number in app. I got the text and confirmed transfer but on the last page ...
transfer number
i have problem to transfer my number
Resolved! 5GB of Data Expires in 150 Days
I've counted the days and notice that the Bonus data given to me will expire around the start of August.What I'd like to know is if the 5GB Data Bonus is per month or a total to be used over 150 days?Also, what's going to happen to the existing bonus...
