Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Noticed this new plan "$34 50GB data on US and CA " ends on March 4th but my cycle ends in march7, does that mean I won't be getting the new plan even though I click on having the plan to change on next cycle ?
Anyone have any advice ? I've check all my settings and reset my network settings.
I have a BlackBerry Q10 and MMS' stopped working as of yesterday. Getting various conditions such as red "General Problems" message, as well as a message saying "You have a message awaiting retrieval. Click the button below to download it." with a Do...
While activating the SIM card and porting the number the system did not pick the payment already made. The a system does not allow to login the app. When calling *611 it is asking for PIN number which I did not receive. How to solve this problem
Last week I subscribed to the $40.00 for Unlimited Canada-US wide minutes + 75GB Data at 5G Speed plan. Previously I had 3G service with the lowest data plan (like 500 MB or less). I have only got 3G service on my phone since I subscribed. Do I need ...
Hi,I've just set up my sister as a new PM customer. She chose the $34 50GB Canada/US plan. She did not want to use esim, so chose the option to have a physical sim card shipped to her home. Of course it will not arrive until well after the March 4th ...
Hi Folks,Recently I just on board Public Mobile and I subscribed 4G plan, 29 for 20G which is a very good deal. The only problem is my phone only get 3G speed instead of 4G It showed 3G on mobile data. My phone is Realme C31 which supports 4G network...
I too am paranoid about losing my rewards. I do not want to go in to the points system. It's definitely safe to click "change plan now" and not lose my monthly reward discounts? I just want to make sure because it mentions points in the plan desc...
If you miss the referrals tab when signing up a new PM customer can it be added on later? Missed clicking the end tab on the referral and couldn't go back to fix it.
Hi I was wondering how i can check to see what the date was that i.signed up?
Is there a way to change your plan without registering a payment method? I prefer to pay via voucher but I cannot seem to change my plan without registering a payment method.
I signed up for the new customer $34/month Canada-US plan. The promotion expires March 4. What if I don't receive and activate my new SIM card by then? Will I still get the promotion?
Voicemail showing a notification with new message but when I call voicemail it says I have no messages. The notification of a new message remains and will not go away. I read the article about Apple Live Voicemail and toggled it off as suggested but ...
I got the YES from my old provider when they texted me after I tried to port my phone number to Public Mobile.Last night, only my old phone was receiveing texts. This morning, I can make phone calls with my old phone but I can't receive them.Hoping ...
I'm trying to become a new Public Mobile customer, but I'm having trouble with the ship-to address - my address does not show up. I've got a chat going with support, but they're sending me pictures which show a different interface - they see my addre...
I am at $3 and $2 now. Will it go to 4 and 2 next year, then 5 and 2? If I upgrade then later downgrade to a plan can I keep the old rewards for both?
Unable to login because of forgot my login email, how can i retrieve my login email and of courses I should be able to re-set the password to login.would the credit card info which pays the account and the phone number enough to unlock this
My wife is currently on an older plan that's $25 for 250Mb. I realize the current cost for that plan is $15, but she gets a bonus so she actually has 1Gb and she only pays $18.We're going to the USA for 2 weeks, and she has the option of paying $30 ...
I registered new account with friend referral. Completed payment and got this error. How can I complete my registration?
Will I keep my $5 loyalty, $1 refer a friend, and $2 auto pay rewards if I switch to the new $34 Canada US plan?
Today my friend filled in my referral number but missed clicking the button to the right of it. Is it possible for someone to activate it now?
Hi, Im going to travel for almost 2 months outside Canada, is there any way that I can reduce monthly fee for a month but still keep the phone number?
hello!do you know if changing the plan will also change the rewards type? With the current plan I'm accumulating dollars for autopay, referrals, loyalty and now i want to change to this:any thoughts? thanks
I just switched to Public Mobile from Rogers because of the $40/month Canada-US plan. The plan is supposed to include "75 GB within Canada and the US Data at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international ...
calling works but dadta isnt
Hello,I got this text… Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number...
Hi everyone, I recently change to Public Mobile from another provider. The service was ok, calling, texting are fine. But my subscription is 5G not working, it showed only LTE. My subscription should come with 50GB 5G. Any solutions to fix this?
Hi - just switched from Koodo to PM today. I have an iPhone 13 with a physical SIM from Koodo. I subscribed to PM with an eSIM. Setup seemed to go well, eSIM appears activated on my phone. I initiated the phone number transfer, got the text from Kood...
I’m a new customer and I ported my number from lucky mobile over to public mobile. I received my SIM card today (March 1, 2024) and I paid for everything (phone plan and SIM card). I couldn’t receive or send calls or text messages and the automated s...
