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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12088 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22998 Views
  • 183 replies
  • 25 Bravos

Resolved! Payment issue

Hey I am trying to make a payment toward my account but I continually get an error message. I also tried to make the payment through another card but same issue. Please advise how I can make payment to reactivate my account 

Tsultan01 by Great Neighbour / Super Voisin
  • 208 Views
  • 2 replies
  • 0 Bravos

Resolved! Account login

Not sure if it is just my setup but I have been trying to login to my account using the latest version of Chrome - all to no avail. It wouldn't let me off the login page. I finally tried Edge and got in with no problem. Just thought I'd pass this alo...

Wheatengal by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 1 Bravos

Autopay

I have auto pay for all my account. My daughter received a message saying the funds were not available but they didn’t even try to take the money out of my account. There is money there. now she can not use her phone. She has no data. Please fix this...

Jenellis by Good Citizen / Bon Citoyen
  • 481 Views
  • 12 replies
  • 0 Bravos

Resolved! Account Number

Hi I need help getting my account number. I unfortunately forgot my USER ID and PASSWORD.

thanhtran by Great Neighbour / Super Voisin
  • 361 Views
  • 5 replies
  • 0 Bravos

Resolved! plan upgrade - will I lose promotion?

I have a 5gb plan with 3g + an unlimited 2gb promotion that was available when I signed up with Public Mobile. If I upgrade my plan to a 4 or 6 gb plan with 4g, will I lose the additional 2gb promotion?Thank you.

pancha by Great Neighbour / Super Voisin
  • 932 Views
  • 13 replies
  • 0 Bravos

Resolved! Message unauthorized

Anyone having this issue when trying to log into their self serve account?  No matter what I try, it still shows up.  I've tried on 3 different phones, a laptop and 2 other people's phones...all the same outcome.  I've tried to submit a ticket AND re...

Screenshot_20220715-074451_Chrome.jpg

okay, here's the thing ...

HiWebb here. My phone hasn't worked until the start of my second pay period.The new login procedure is ridiculous. Who in their right mind would want to interfere with anything on Public Mobile where there already is no real help for fee paying users...

Webb by Good Citizen / Bon Citoyen
  • 244 Views
  • 4 replies
  • 0 Bravos

Resolved! Port issue - please help

Yesterday I ported old Fido number to new Public Mobile SIM.Fido confirmed the port was unsuccessful.I am unable to reach a customer service agent to re-initiate the port. I am unable to submit a Public Mobile support ticket after many attempts.Pleas...

selinali2728 by Great Neighbour / Super Voisin
  • 190 Views
  • 2 replies
  • 0 Bravos

Resolved! 4G

Hi, I just changed my plan from 3G to 4g but I noticed i only have the cellular option of lte and 3g on my phone.  Will this update once the new  plan goes into effect or do I need a new sim?

carowich27 by Great Neighbour / Super Voisin
  • 495 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment update went wrong

I want to update my credit card, but doesn’t work.I tried more times and 3days. Still can’t change. I have two account to need changing. Thanks 

Sunnysmay by Great Neighbour / Super Voisin
  • 192 Views
  • 2 replies
  • 0 Bravos

Resolved! password help

I bought prepaid phone at walmart and had salesperson sign it up for me ( I had no idea how - and appreciated his help). However this was in 2019 and chap no longer works there.He used either his or a generic email address to hook it up and now PM is...

cm250 by Great Neighbour / Super Voisin
  • 193 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming Coverage with 4G

Now that Public Mobile offers 4G. Does the following 3G coverage (from Terms & Conditions) also apply to 4G?   Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, custom...

altoning by Great Neighbour / Super Voisin
  • 684 Views
  • 4 replies
  • 0 Bravos

Resolved! Won't accept new payment method, won't let me make a payment

My account was suspended today due to CC not working.  I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't.  I am ...

Resolved! Choosing a mobile number

This not a big deal, I'm just wondering. I had a mobile number with another provider. I switched to Bell and did NOT have that number ported to Bell and was assigned a new number. I then cancelled my Bell account. I'm now waiting for my Public Mobile...

nagyi by Good Citizen / Bon Citoyen
  • 301 Views
  • 3 replies
  • 0 Bravos

Porting a Public Mobile number to Freedom keeps failing

Hi, I am trying to port my Public Mobile number to Freedom, and my PM plan is still active. However both times Freedom made a request to PM, it failed. When I asked a support agent from Freedom they mentioned that Public Mobile is claiming my number ...

smawlad by Great Neighbour / Super Voisin
  • 344 Views
  • 4 replies
  • 0 Bravos

Resolved! not able to register

i have a spare sim card from public mobile, I tried to register a new account. it won't let me. how come???  i tried few credit cards, none working.   

christinemimu by Great Neighbour / Super Voisin
  • 265 Views
  • 4 replies
  • 0 Bravos

Resolved! Number transfer issue

Hello, I have requested to transfer my number from Koodo to public mobile yesterday but I have activated public mobile account without confirming a message from Koodo regarding my number transfer.Could you please help me to transfer my number from Ko...

jacobsnap by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail

How can I disconnet my Voicemail?It's include in my plan but I don't need/want It.

cyiza by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 1 Bravos

Resolved! email

my email address is not valid anymore so i am unable to login to my account to update my payment information. How can i change to a new email address? 

joette by Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching Plans and Previous Promos

Hi - I am currently on the $40 plan with 4.5 GB (3G speed).  I also have an additional 2 GB of data from promos I got in the past.  If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received ...

Scotty2 by Great Citizen / Super Citoyen
  • 1576 Views
  • 32 replies
  • 0 Bravos

Resolved! can't make a call

I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?

Eddie-H by Great Neighbour / Super Voisin
  • 306 Views
  • 5 replies
  • 0 Bravos

Resolved! Change number

Hi i would like to change my. Number from. Grande prairie alberta to a peace river alber

Sweet-33 by Great Neighbour / Super Voisin
  • 242 Views
  • 3 replies
  • 0 Bravos

sim card

phone won't recognize sim card number, so can't unlock phone

Gail61 by Great Neighbour / Super Voisin
  • 261 Views
  • 8 replies
  • 0 Bravos

Resolved! how to submit a ticket

Everytime I attempt to submit ticket, it indicates an error.  I am able to verify my acoount, but encounter error when submitting

Resolved! Why does public mobile suck????

Your whole system sucks. The fact that you CAN NOT talk to a human on the phone to get some help but you can send and receive texts from a human is the most stupid thing that l have come across. I ask about this policy and was told that public mobile...

Resolved! Email address change

I no longer have access to my email acct that is registered here how can I change it to reflect current email

Nana1967 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos
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