Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I recently activated my Public Mobile SIM card, successfully transferred my old number to Public Mobile, and confirmed the transfer by replying "Yes" to the message from my previous provider. However, I am encountering a significant issue with ...
Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks
Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?
Hi there, I want to confirm im eligible for public mobile before i switch from fido. I have an apple SR I also want to confirm my number will be able to be ported.
I have been trying to process payment all day but it keeps saying unable??
Hi, i have ontario number and moved from Ontario to alberta. I want to switch to alberta number since it’s still charging me 13% hst. Is there any way for existing customer to change it’s number and get a alberta number? Also, i want to switch to esi...
the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks
I accidently added a US add on. I don't need it until January 7th.
How do I upgrade to a 5g sim?
Can I keep multiple numbers under 1 account with public mobile? If yes how ?? I didn't see any option.
I have no clue how to reconnect it. I JUST paid my phone bill idk why it’s not connected anymore, I cannot receive or make calls/texts and my data also isn’t working and customer support just gets a 404 error, please please help
My account with Public Mobile was activated on Wednesday Dec 27, but my request to transfer a phone number from Freedom failed. May you resubmit the transfer request please?
Why don’t I have any 4g or 5g pkan offers in my account?
Can anyone at Public Mobile help me or others that are loyal customers get the new susbscriber only plans? Existing customers shouldn't be left in the dark shame on you public!
Every time I try to add my credit card information as a payment method it gives me the error message: "Sorry, we’re not able to process this request at this time. Please try again later.". My card has definitely been used before in-person and online,...
I'm having the exact same problem as at the beginning of the month today. Anyone else?
I just joined today. It said it may take up to 5hrs to activate. It’s been over 5hrs and I still have no cell service. At the top corner in my phone it says SOS.
Any inbound calls go straight to voicemail. I've recently signed up, and transferred my number from Rogers. I confirmed the transfer with the Rogers SMS. I've also waited 6+ business hours since initiating the transfer.I can't submit a support ticket...
HOW TO SIGN UP WITHOUT A CREDIT CARD??HOW SIGN UP WITHOUT A CREDIT CHECK?HOW TO PRE-PAY ?? edited by computergeek541: categories corrected
I am out of the country for 6 months and have put my payments on hold, but I cannot find anywhere in my account what date my 90 day limit expires whereupon I will lose my number if I don't resume my subscription.Surely this information should be a lo...
I haven't ever had to buy Data. 250mb is fine. and only buy minutes a couple times a year. If PM wants more money from me I would consider upgrading to the $24 /4GB plan. why isn't it available to customers like me ? I feel if PM targeted users like ...
Boxing week offer has $34 for 50GB, but when I select change subscription, it doesn’t show up.
i am able to see new plans on public mobile page, i am specifically looking for 29 per month boxing week promotion but when tried to select it ask for login and upon login it says i already have active subscription and does not let me choose the pla...
Does anyone know when billing starts for new subscribers. Is it the day we sign through the site or is it the date when the sim card and number is ported?
Does anyone know if you port out from Public Mobile and in future you want to open a new account/port back in, if you could reuse the same deactivated self-serve email?Thanks!
Can someone please help me to find my account noMy phone no. is xxxxxxxxxxxxxxxxxxxxxx
I want to change my plan to one of boxing week plans: 4G 30GB plan for $29/month, but it is not possible through my account.https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-4Gspeed4
I just bought a new sim and want to switch to public mobile
I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me
I did a speed test and the 5g speeds are lower than the LTE speeds. I have full bars of both and the 5G speeds are around 10-30 Mbps while the LTE speeds are around 100 Mbps. My phone is capable of 5G and my phone plan supports 5G, so I'm not sure wh...
