Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need to add more US roaming Data but can’t…

Hello! I’m in the US and need to add more data - but have already bought all the available amounts (1gb, 500, 250) - and now none are available to purchase. Please help!

Resolved! mobile app

is there a mobile app for public mobile?

Happy New Year

This isn't a support related message thread.

Resolved! Changed my plan but my profile online isn't updated

I changed my plan to $15/month. I checked my online banking and I was charged $15. However when I go online to check my publicmobile account it says I still have my $35/month plan. What is going on?! I'm worried because I cannot afford 2 plans!

Resolved! Regarding unlimited incoming calls

I got the $15.00 plan unlimited texting, 100 minutes outgoing and unlimited minutes incoming. It's Canada wide. What happens if someone calls me from a united States number (for example an insurance angency). Do I get charged?

Resolved! security - calls from account not mine

there are calls on my account history that I did not make and were made while my phone was turned off.I have been unable to submit a report to a customer service agent as the login verification on that page failed on 3 attempts and I am unable to acc...

Resolved! porting a number

they keep sending me here to community and for verification need my account number with public mobile which is clearly i dont have yet? is there no contact number to call

Resolved! ZTE phone refurbished. SIM card not in.

It keeps saying SIM card not in. I have to close phone and re start phone twice. Or open the battery?anyone with this issue??

Resend request to port number

I need PM to resend request to virgin mobile to authorize port my number. How do I get them to resend?

Resolved! porting

i need to get pm to send s new port request to shaw. how do i get pm to do thst? they kerp sending ne here

Resolved! hello

anyone know how to change email of public mobile account?

Resolved! Transferring my current number into PM

Currently, I'm using Lucky Mobile, and I want to switch to Public Mobile with the same number, so I would like to know the process of doing so. Actually, I don't even know if the porting process is done after receiving the SIM or before ordering it.I...

Resolved! Upgrading plan

Hi and happy holiday to everyoneIs any body has been upgraded to more expensive plan without your authorization (including not responding YES to SMS promotion)?

Login problem

I have trouble with login

Resolved! My Add-on is not activating

Hi, I just purchased a 10 day add-on for US as I am visiting the US right now. I have previously purchased the same package for the past 10 days which I had no trouble with but has expired and I require an additional 10 days. PLEASE HELP

Resolved! New Plan

I'd like to join the public mobile community and take advantage of the boxing week sale but I won't receive my SIM card which until next week. Is there any way to purchase a plan without the SIM card so I don't lose out on the deal?

Resolved! !New member. Need to receive a text from Publc M with the promo 500min+2G free BEFORE MIDNIGHT TODAY

Dear admin,I registered today and, in order to receive a promo of 500 free minutes + 2G free mobile data, I need to receive the promo text from PM by 11:59 pm today and click on it. I chose Public M over other companies because of this promo. Origin...

15GB for $40 or 20GB for $45 Holiday Deal

Any differences between these two plans other than the 5GB in data? How many points back to you get for the 15GB plan (compared to the 6.75 from the 20GB plan).

Account

Resolved! Account

It keeps wanting me to verify my account

Resolved! Holiday bonus

I didn't get the holiday bonus.

Resolved! Changing providers

How do I transfer my current public mobile phone number to a new sim with a different provider?

Resolved! Phone

I bought a new phone from public mobile and I noticed that the pictures it takes are poor quality but I was just going to live with it, but now my bank says that they can't read the checks because they're too blurry. I have tried taking pictures and ...

Resolved! Holiday bonus

I have not received my text to send for my holiday bonuses. What can I do.

Exceeded log ins

I was wondering if there was a time limit so it re-sets the opportunity to log in again. I did recently change my password, but I type o’d and exceeded log ins.

Resolved! Holiday rewards message not received

Hello folks,I have not received the holiday rewards message.As others suggested, I have tried the chatbot but couldn't open a support ticket.Thanks

Resolved! No PIN number

Hello, I want to cancel my plan because I am not using the phone for 2 months. I called my cell phone at *611 and was asked to type in the PIN number. Unfortunately I do not remember it. Is there any other way that I can prove my identity? Please co...

Number transfer error

I was just setting up a new SIM card and accidently setup the wrong cell number for the SIM card.How can this be corrected ?Thanks

Cruise Ship Coverage - Caribbean

I'll be taking a Caribbean cruise next month that will be visiting the US Virgin Island and Puerto Rico. I plan to purchase the US talk, text and data package (wish there was a bundle that included more data - seems odd you can't purchase two packa...

Resolved! Activated new account with promo code and did not get promotion

Hi, I activated a new $35 plan with promo code 12MONTHS12GB and did not get extra data added to plan. Still says 3GB. When will this be added? Nestor.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Need to add more US roaming Data but can’t…

Resolved! mobile app

Happy New Year

Resolved! Changed my plan but my profile online isn't updated

Resolved! Regarding unlimited incoming calls

Resolved! security - calls from account not mine

Resolved! porting a number

Resolved! ZTE phone refurbished. SIM card not in.

Resend request to port number

Resolved! porting

Resolved! hello

Resolved! Transferring my current number into PM

Resolved! Upgrading plan

Login problem

Resolved! My Add-on is not activating

Resolved! New Plan

Resolved! !New member. Need to receive a text from Publc M with the promo 500min+2G free BEFORE MIDNIGHT TODAY

15GB for $40 or 20GB for $45 Holiday Deal

Account

Resolved! Account

Resolved! Holiday bonus

Resolved! Changing providers

Resolved! Phone

Resolved! Holiday bonus

Exceeded log ins

Resolved! Holiday rewards message not received

Resolved! No PIN number

Number transfer error

Cruise Ship Coverage - Caribbean

Resolved! Activated new account with promo code and did not get promotion

Recovering Deleted e-Sim

Purchasing Reward

Can't receive text messages

Roaming

I want to cancel my add-ons which I accidentally p...