[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Call history
How can i see call history for a particular number?
I never receive communication emails from Public Mobile
I'm affected by the forced transfer to the new points system, and the Help Article says I should have received an email. In fact, I haven't received any emails from Public Mobile. Aside from one confirmation email to sign up, one welcome survey after...
New Account Creation
My wife is currently trying to become a NEW Public Mobile customer via the web site and her laptop computer. After picking her plan (which includes a physical sim card for a new phone that she has yet to purchase) she is asked for her email address ...
Resolved! Transfer the giveaway add-on
Hello, I would like to transfer my current giveaway add-ons to my family number who is also a PM customer. Is it possible? Thanks.
Change in subscription didn't happen
I had chosen a better plan and had chosen to get it on renewal (was supposed to happen on March 12 yesterday). Today when I check, the plan doesn't seem to have changed. Can someone help please?
240 GB data
I got text message from PM today, I will get 240GB bonus data for 150 days from March 30. I am current on 5G plan, and it offers unlimited data. I did not get any advantage for this.If I switch to 4G $24/30day plan, Can I still qualified to get 24...
Swirching number
HelloI had previously asked if I could go back to my old phone number and was told to check with my former carrier. They have reactivated my old number to allow this to happen. Could I please switch to my old number?
How do I get my puk code
how do I get my puk code
activation error - e-sim not active
sent referral to son. e-sim did not load into his phone. can validate 6 digit code as e-sim is not active.
Resolved! Recieving private number calls
I have been able to get landline or regular phonecalls from people, but if it is a private number, I dont recieve it. It would go to voicemail.How do I fix this?
Resolved! My old plan will be change?
I got messages from public mobile about every one which used old rewards points have to change to new rewards points in May!I just want to know I took the $13 /month plan will be keep same plan or will be change to another plan?thanks
Bonus data add on not showing up
I got a text saying i would have a bonus 240GB of data to use in the next 150 day and when i checked my account it was there a few days ago.So i changed my subscription to be the least expensive option because i didnt need to be paying for data if i ...
Pathetic On Line support System
I change to a new debit card, sign up for Auto Pay, and my account was suspended. I made a direct payment, which went through my bank account, I am still unable to understand what my balance is any longer, Claims my account is AUTO PAY as of todays d...
What method does PM communicate with users?
PM said they will email everyone by Mar 8 (then changed to Mar 12) about the rewards changes, then will be sent an SMS with the data bonus.I have a long issue with PM where they have never sent me an email in the last 4-5 years. They keep saying som...
Resolved! US connection issues
I’m down in mid Atlantic Florida using the Public Mobile US Canada plan. It generally works well but I’ve run into dead zone where there’s no Internet connectivity. Although the phone is telling me it’s got 5g and lots of bars. I don’t know if there...
Youtube kids app problem
I am new join Public Mobile, Everything OK but Have youtube kids App problem.When Open youtube kids apps . can't open it"youtube kids isn't available in your region right now "previous Chatr have the same problem . when I change APN , everything OK ....
Resolved! $34 Promo 5G Offer doesn't mention Voicemail
Hi there,I'm looking to switch to the new $34 promo plan which gives me 50GB of 5G data, which is 30GB more than what I'm getting at the same price. My only concern is that the promo offer doesn't explicitly mention the Calling Features, i.e. Call Di...
Sim tracking
I recently got my passport stolen and my SIM card was in the booklet is there a way to track/lock the stolen SIM card and maybe help me find the passport
Resolved! Receiving long distance calls from US
What is the rate that Public mobile clients are charged for receiving a call from the US without a long distance plan?
Holiday bonus data after new points program?
I have some remaining data from holiday bonus that I got over 2 years ago. I'm wondering does this stay on my account even though the rewards program is changing?
New subscriber and shows 2 cellular plans
My daughter set up PM account earlier today and cancelled her Telus plan and shows in settings two accounts primary and another primary P2 and does not have any service. When she sends a text, it comes through from her email. Any help is appreciated...
Resolved! Bonus data 240GB
Is this bonus data usable in the United States?
240gb bonus and switching to a different (cheaper) plan
I got the email that I'll be receiving the 240gb bonus on March 30, which is kinda pointless as I'm on the 40gb with unlimited slower data - and I only use 10 to 20gb a month.The email also says 'The data bonus will expire if your account becomes ina...
Roaming with Public Mobile with Call Forwarding from Rogers
Hello Community,A roaming+call forwarding related question - Will I be charged roaming on my Rogers number (Only Canada plan) if I forward its calls to my Public Mobile number (Canada+USA plan) while travelling to the USA? Both my numbers are from Ca...
How to use 150 days limit data first in Add-Ons
I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?
Resolved! Account
Hi I forgot my account pin
Resolved! Switch to new plan
I’d like to switch to the new plan of $24/month 4GB data at 4G speed but it says the promotion is for new activations only. Would I be able to get it? Since I’m with public mobile for a long time, should it be awarded to royal customers. Thanks!
Resolved! eSim issues
I recently signed up for an account and ordered an esim. I now learn that my new phone does not accept eSim.I haven't activated my account yet. Can I still activate it if I go purchase a physical SIM card to use instead of the esim?
Resolved! Is anyone missing the "PIN number" section on the PM website and app?
I just noticed this right now... as I currently know my *611 PIN number but for others, do you have it?Can you confirm that it is gone / broken?Desktop:Mobile App iOS 17.4 V2.1
