Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My auto renew is set up and there is sufficient funds on the card why is it not renewing?
My credit card was charged twice for a US roaming package on the same day, and I did not get the package. When I was trying to buy the package, the Web site kept malfunctioning, so I am not surprised that the card was charged twice, because I re-ente...
This has caused me the inability to log into my original public mobile account, as it is 2fa secured. How do I get around this? I have no old browser to use or device to help me navigate past this. I made this new account, what can I do? Is there no ...
Sim cards are not arrived yet.If I know your terrible shipment I've never ordered.You sent a message to activate sim Even though Sim cards are not arrived yet.What's wrong?How can I activate without sim card?You'd better to track my order sincerely.
Repurchasing options for Roaming US should be updated. Given the fact that the roaming package expires in 10 days and if you let the plan laspe pass the 10 day period, there is a 24 hr window before you can re-add the same package. Signing into one'...
I’m trying to find out what my account number is
Good morningMy partner signed up for Public Mobile in July and he has not received his $10 Credit and I have not received the Refer A Friend Credit. He used my code as we were together when it was put in.Let me know what I am supposed to do pleaseRea...
So for my job my work calls my phone but the last two days I can receive every body else’s calls but no work it just goes to voice mail and I would like this fixed as I need my job so please if someone has any idea what is wrong with my phone and how...
I'm not too concerned about this at the moment but ... I joined PM nine days ago. Under "Plan Usage" it shows my "Current Plan Cycle" is Sept 14 - Oct 14. This is correct. However, under "Promotions Usage" it shows that I'm already in my 2nd cycle. S...
Hello, does anyone know how to change your email on your account?
my new cycle started 2 days ago, did not use data at all, and meter showing I consumed all my data since the first day of my plan.can any one advise
Why has my account been suspended when I am set up on automatic pay
Hi I am trying to activate my new SIM and bring my number over from SOLO but its saying i have to enter a Canadian number?number 647xxxxxxxxxxxx
I need my puk code
I have been using public mobile for about 3 years now and a couple of months ago it started happening that some incoming calls to my number are not ringing through. I would just get a message that I have new voicemail and no missed calls or any calls...
The $30 credit promotion for CPO phones should have been credited to your account by now or shortly.
Hi I forgot my email and password to sign into my account, how do I retrieve that?
NO SERVICE,how do i get to a agent
We have a $50autopay account with unlimited text and talk and some datawe are now in the us and wanted to increase the data with an add on. Did that and went through it quickly as we are on our boat and checking the weather frequently because of huri...
Hello, My credit card was compromised and I am not going to get a new one in time for my next payment.If a buy a voucher in a store and load it to my account, will it be charged instead of my credit card?Like, are vouchers used as first payment metho...
I lost my Public Mobile SIM card while traveling in Europe. How to I get a replacement and keep my same plan and phone number?
When I’m not using wifi and using cell data, I am unable to receive texts or it takes a really long time (10 min)
I need to change credit card info
Hey So I now have a phone through work, so I have ported my number from Public Mobile to that plan with Rogers. I had (incorrectly it seems?) assumed I would still be able to login to my account on Public to shut things down after the port happened, ...
I’m wondering why it shows 2 Refer-Friend numbers eligible this pay cycle, yet is only crediting for one. Haven’t checked in awhile so not sure how long this has been happening. It used to be $2 I’m sure. Thx in advance.
How does it wor? I completed 3 years with public mobile last month, do the points get added to my balance or I get it off my regular payment every month? so both preauthorized and loyalty work the same way?
Hello, I have not received my sim card. It has been 2 weeks since I ordered. my order number is 306423. Thanks
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