Port in issue

[pacman8921]

Hello, it seems to be that I have an issue with my ported in number. I am not able to receive any calls or texts, but outgoing works with no issues. The old providers sim card is no longer working. Please help.

[pacman8921]

Seems like data and all outgoing texts/calls are working. Just not incoming.

[hTideGnow]

HI @pacman8921 

if old carrier sim no longer working, the port was done

your problem is the account not completely setup yet.  Please ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437