Need New SIM same number

[jmolina9991]

My phone was stolen. I need a new SIM but want to keep my number. What should I do?

[jmolina9991]

Thanks so much hTideGnow

[jmolina9991]

Thanks for clarifying Dunkman.

[hTideGnow · Accepted solution]

HI @jmolina9991 

1. get the sim card from Telus/PM store

2. try to login My Account using email to receive 2FA code (click Didn't receive code) and go to Profile and update sim card number

if you cannot login My Account, support agent to help to update

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[jmolina9991]

Thanks TheSterling.

According to what Dunkman suggests, I should first change my SIM number and then activate my card, right?

[Dunkman]

@jmolina9991 

Do not activate a new account with the new SIM card.

Go to your profile page and replace the SIM card number. 

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

[TheSterlinger]

Report your phone as lost/stolen to suspend your service. Then order a SIM from either Public Mobile, Amazon or your local retailers. When you receive it then you can go back and resume your service then change your SIM card number.

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone
https://myaccount.publicmobile.ca/en/account/my-profile

SIM from Public Mobile directly: https://myaccount.publicmobile.ca/en/account/purchase-sim