Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I activated my Public Mobile account last week and at that time requested my existing number be ported over from Bell. Apparently I missed a text from Bell authorizing this and they have locked my number. I contacted them and they said I nee...
On a recent trip to the US I bought a 15 day roaming and text ad-on that worked flawlessly. Then as that 15 days ran out I renewed the ad-on and it didn't work. I have opened several tickets with what is supposedly Customer Service with no response. ...
Hello. My name is Natalya. I have a problem. My phone number does not work for me, no one can call me and I also cannot log into my own account. Please help me figure this out. Thank you.
My calls go directly to voice mail without ringing or notification. I cannot find where to change this.
I'm still on the 3G plan, but want to move to a 4G plan. Will I automatically have my rewards switched to Public Points? Or can I stay with the old rewards plan?
Lost my iPhone. Was not able to pinpoint its location. What happens to my SIM card ?
I cannot login to my account in order to update my payment method
No longer a public mobile customer, but still being charged for last 3 months. No solutions no, customer contact, guess I have to get a new debit card
My number is absolutely Canadian AND valid !!!
This seems to be a common issue, and is 100% dishonest business practice in my opinion. I recently ported my number to Fido, and I assumed my account had been closed. I am no longer able to log in to my account at public mobile. I just received a new...
Might it be possible for Public Mobile to offer smaller US roaming add-ons? I travel to the US for work for a few days every month, and I have an electric car that I must charge using my phone. Paying $30 for 15 days makes no sense- it costs much mor...
I purchased a 15 day add on package last eve through my account using my friend's phone. It still is not active. And not acknowledged on my account. I'm using friends phone at present
Just tried numerous times used 2 browsers.
when I call someone, the former owner of my phone number is displayed on their phone
Hi anyone with a friend referral code I could use for activation? Thank you
I'm in Vancouver but I don't like the numbers. I prefer 778 or 604 numbers. I found a couple 604 in Squamish. Do you think I'd be good or should I stick with activating a new number with Vancouver number options? Thank you
How to customize last 4 digits of new number?
I changed plans on December, but my previous plan is still being charged to me for the the past 3months. How do I cancel the previous plan and get a refund, as when I switched to the new plan in december I clicked the option to switch the change to i...
Today, February 12, 2023, I unintentionally and accidentally changed my cell phone number on My Account and cannot change the cell phone number back. I receive text messages on the old cell phone number, but cannot receive phone calls on the old cel...
Are there reward points for purchasing a phone from the Public Mobile shop?
I joined Public Mobile on Feb 7 and today is Feb 12. I still haven’t received my referral credit of $10. I used my friend’s code when activating.
It wants me to verify my email but my old yahoo email got hacked and now I can’t get into my account to update my credit card to get my services back on! Help! I tried from the *611 but- I don’t know my 4 digit pin. Help!
Hi there,I have got a new phone and I put my sim card in the new phone. I notice I can call out and in, but have problem connecting with network.I have tried to login in my account and my account is active and gets enough data. So, Why can't I use my...
Hello, how do I go about adding more domestic minutes to my plan.
I have put a new SIM card in my sons phone and we have entered the new number in the profile but it won’t save changesHis phone has no service yet
Just checking out Public Mobile rewards, and I found that engaging in the community can result in up-to $20/month discounts. How is this calculated? Is it a 5c/comment sort of arrangement?
Hello I am out of the country and forgot my voicemail password. I can't reset it as there is no way to receive a temporary one via text as it is not working internationally
How do I make a payment by credit card
Hi there, I am on the $15 plan and it includes unlimited International texting. So, if I text from any other country to Canada is there a certain code or number that I have to use when I’m texting? Thanks.
PM took payment from my card twice on same day. I would like a refund please.
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