Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account is desactived.it's been a week, every day I try to connect. it always shows me an error*Yous have excedded the number of attemps, please try again in 1 hour*Can you help me pleaseMy account : xxxxxxxxx@xxxxxxxxmy phone ###-###-####Thank...
Hello, I just signed on to a 90-day subscription and now I'm interested in changing to a monthly subscription. My question is I paid for the full 90 subscription and I'm only 7 days into the plan. If I change plans now, will they refund me for the r...
I accidentally bought the wrong data add-on and ended up with a US roaming one.I have submitted tickets only to have them closed. (why close tickets after 24 hours?)I have resubmitted again today but have gotten nothing back.It has been 8 days since ...
Hi,When I view my upcoming subscription change, it only lists the per month payment. Does anyone have the ability to confirm the other details of my plan?
Hey I have a iPhone 15 and I recently got a plan with public mobile, and while I was transferring I had put my new sim in and now I am able to use data, but I am not able to receive calls to my number, anyone have a solution to fix this issue?
I have been using Public mobile for years. I have two Iphone with public mobile (one personal, one work). Recently both phones will not let me access voice mail. I have tired multiple different ways to access the messages; including, through the te...
If I go over my data can I still use it at slower speed? Thanks
I have an iPhone SE and when I clicked “set up a personal hotspot” it tells me to contact public mobile.How do I set up a hotspot?
How do I apply the promotion to my account this year, I haven't received a text message?I need that extra data buffer in case I go over which has been happening more often these days. I currently have a backlog but it won't last forever.
Hi allhttps://www.androidpolice.com/google-esim-transfer-tool/yes, Pixel only for now, but does that mean no more $5 new esim for new phone?and this article said it can convert physical sim to esim, so, technically i have put one as esim on one ph...
Hello, could anyone please clarify one of the many issues I have been facing in the past days?I am on an UNLIMITED Canada-wide talk and text since 2+ years ago. Never had any issues, my usage is very moderate. Yesterday, Dec 7, a 1000 Mb data appeare...
I purchased more data at 8:55AM today. I have the receipt, but data does not show as applied on my account. Received a message at 3:51 that all data was used, but there’s no record of it in the portal. what gives?
So I just checked Subscriptions when Activating and there was a new $39 • 25GB Unlimited Data Plan, I Immediately Activated a new Account on it and went to do a Second one where it has now been changed from $39 to $34 for the exact same Plan. I signe...
So I'm looking into switching from Virgin Mobile, however my account also has my mother's phone on it and she wishes to stay with Virgin. Ive already checked and my phone is compatible, my number is portable and im using my current SIM card.But I'm w...
Based on the community board feedback, it seems that the US option for talk and text and talk, text and data is not very reliable. I have an iPhone with LTE so it sounds like I should be alright but I just wanted to get some feedback from others. ...
Was not able to activate account and transfer number for Black Friday deal. Please cancel my account and refund $35.Thank you
So I switched my phone the other night from ROgers to Public Mobile. And My phone shows every indicator that it is on Public However, I cannot get texts like banking verifications. And Roger’s show that phone still under my account. So I called Roger...
Hello, need help. my account states invalid SIM. My phone still works, along with my payments. Help
The last few days I have had very sporadic service. It seems today I have no service at all. I have wifi and Bluetooth still. I am able to make calls via Whatsapp. I just have no public mobile service. Anyone else?
it took me a week to set up my phone but but my subscription already started. I was travelling got a roaming add on, but because I couldn't set up my phone, I wasn't able to use the roaming. so I paid $30 for nothing. I'd like to cancel it. I can' se...
i was offered 20gb and unlimited data at reduced speed at 5g for 34 a month , i said yes and checked it was se
Hi,I am unable to access my voicemail all of a sudden. it was working fine, not sure what changed. When I press 1 and call it says "USSD code running" and then "Connection problem or invalid MMI code". I have tried going into voicemail settings and i...
Hi there, I changed my subscription plan when was black Friday it will be start when the next pay period arrived. But I don't see any information about it in my profile.
I live in Canada. I have a Canada-US plan. I will be travelling to the USA. Am I good to go without add-on or a roaming package? Is there a way to email Public Mobile? Thank you.KJ
Is there any Holiday Giveaway for existing customers in 2023?
My phone was stolen 2 months ago and on auto renew i tried to open my account and cancel it but it wont work i dont have the original phone so had to log in tried making a new account the number is still in service guy answers this is ridiculous been...
I have been waiting 10+ days since i messaged CS_Support and still no reply. Has anyone received a reply lately?I only sent 1 message, as i didnt want to spam them and fill their inbox, but maybe i should send another. If this was an urgent issue i ...
I have a new phone and I need to switch my esim to my new phone can some one please help me
I made an account and subscribed and paid this morning and then it said I was expired thinking it didn't go through I did what it asked. Look at my charges it took it out twice
My line and number are active, but I'm getting a "Lets complete your activation" message when logging into My account via web browser. Clicking on anything gives an error message.I tried to create a ticket but cannot log in either.
