Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can this be when the funding has been through a credit card and never defaulted? Outsourcing all customer service to customers is an interesting model, but not very satisfactory for customers!
I lost access to my Public mobile account and need to add data for my job. I already posted and tried to contact a PM service agent with no avail. Which provider should I choose if PM won't assist me?! Getting ridiculous.....
The last two billing cycles I've went in and change my plan to the 4g 4 gigs from the 3g 5 gig I confirmed I wanted to change it and it said that my plan would change the next billing cycle, I figured one time might have been a glitch, but two times,...
Could someone please be so kind as to tell me what this is?Thanks
Hey guys, Just signed up with PM. Just wondering, I'm in Ontario, as per ad-ons I'm looking to make calls to Sri Lanka specifically. Wondering which long distance ad-on covers calls to Sri Lanka. Is it "300 International Long Distance Minutes " ?
Need help to confirm if my number is ported out of public mobile. Freedom mobile cannot complete the transfer request.
Hello my last phone was damaged, i have since bought a new one i am having a hard time activating as i dont want to start a whole new number or account. can someone from customer service
I believe I have installed my sim card into my Galaxy s22 correctly but it shows greyed out under Mobile Networks. Under APN it shows as Mobile Internet sp.mb.com and Tethered Mobile isp.mb.com. When I scan for networks I get Telus, Bell, Freedom and...
Hello, I received a message from Public customer service saying I have used 100% of my Data but looking at my account I see I have 2.39 GB left (a little less than 50%). It's as if I have run out of data (can't make calls, texts, use the internet wit...
Hello, I've googled this, and the forums say that I should be able to customize the last 4 digits, but I don't have the option. I've gone to the account page to change numbers, and there's only randomized numbers. On that note, is it possible to requ...
Joined PM today but forgot to enter the promo code 12MONTH2GB. Can anyone help me add this to my account so i get the promotion?
I want to pause my plan cause I am travelling for a few months. I am using auto payment now.When I am starting to travel do I just unable Pre-Authorized Payments option on the website?Once I come back how do I reactive my account?Thanks for help
When I go to edit profile and change my SIM card number and press save changes It just erases what I wrote and turns it into zeros. I've tried this on 2 different phones now , please help.
Hi, I need help porting my old phone number from Petro Canada to PM. How do I create a ticket?
When did public mobile change it's mid-range plan offers? I thought I had seen more options when they first introduced the $55/20gb student plan but it seems that now there are only low or high data plan offers other than the student plan? "3G" plans...
How to override email identity because they spelt my email wrong on the login
I was trying to change my plan for a couple of weeks now and had money in the account but it wouldnt let me change my plan!!!! My renewal came out this morning and now it will let me change it but its asking me to pay for the whole month again. Can s...
I accidentally topped up my account with $140 instead of $70 to pay for my plan. I was jnitially going to request a reimbursement, however I decided to leave it in my account for the next pay cycle. I was going to skip the month of August as I was tr...
change passwrd log in not working cannot change payment method
I stopped paying the data for my phone for 4 months approximately and now that I’m trying to pay it, it says “no service” and the phone number seems to be blocked
{ "message":"Request header or cookie too large" }This is all I get after logging into account successfully once and checking rewards, then I could no longer get to my account.
Previously, I'd been able to top up the funds, connected to my credit card, for my pre authorized payment system.Now, I can't find a way, online, to add to my pre authorized funds.What to do?
I lost my phone, and cannot reset the access to my public mobile, because dont have access to my gmail, which is asking to verify my identity by sending security to my phone, or sending the code to the same email address, which access it is trying to...
Hi, I just switched to a 4G plan for 4GB date and although my money was deducted but data is not added to my account. Should should I do?Thank You.
My data was supposed to reset with a new plan, $35/month for 3gb. I got charged for $35 but my plan currently says I only have 1GB and that I've already used 596MB. I literally just woke up so this is not possible.
I recently went to the US without a roaming package. I noticed that I wasn’t receiving any txt messages. I received all of my txt when I returned home. Does PM block incoming txt while roaming or was it due to the US sunsetting 3G that caused the ...
Hey community, I lost access to my public mobile account and forgot the e-Mail that was associated with it. How can I go about recovering it? Thanks,Chris
I just got a Samsung smart watch active 2 and I'm trying to connect to it and I get an error and tells me to contact Telus dose public mobile have smartwatch data plan I sure hope they do
Hi, is there a way to keep the PM phone DATA working while visiting France and Italy? I'm not so much interested in calls or texts, although it would be good to know.
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