US roaming

[Matt_Garr]

I bought the US roaming addon but I have no phone or text service. Help!!

[Dunkman]

@Matt_Garr 

Do you see the add on in your self service account? Do you know if your line has VoLTE service yet?

Try to reboot your phone

Connect to T mobile service. For talk try to connect to 2G network (if not VoLTE).

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming 

[dust2dust]

Are you in the states? Whereabouts? Make sure your network setting is on automatic or scan for T-Mobile. Text should be able to work depending on where you are. As for all providers though you need to be in their coverage area.