[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help
Just bought a new SIM card set up account and cannot add payment voucher to activate phone , please help
US Roaming - anyone used recently?
Has anyone used the US roaming recently?There were reports last year about the issues with shutting down of T-Mobile 2G networks, which made the roaming pretty much useless.Now that Public Mobile has implemented VoLTE in March- anyone tried to use ro...
Resolved! Credit Card Update
Hi. My aunt’s credit card has been compromised, and I’ve been trying to update her payment information. I’ve updated everything , entered the code she received by email, and when I save it, I receive an error message stating “oops, something went w...
Resolved! How do I confirm I'm on a VoLTE network?
There is this help page here: https://publicmobile.ca/en/bc/get-help/articles/volteUnfortunately it only explains that you are automatically in a VoLTE network If you signed up after Feb 2023. It doesn't say how to ensure this if you are an older cus...
Account suspended
I got a text to pay my monthly fee but wasn’t enough on my card that I have registered to cover it. I went to the website logged in and it says account deactivated. I transfer the money to my card and paid using the button on the website where it sho...
Why cant i send messages but i have unlimited texts
My plan says i have unlimited texts and calls but it wont work even with my data on.
Can't dial long distance have minutes
I can't dial long distance even though my account says I have 277 minutes left.I get an error message.Tried with 011 then number but it doesn't work.I am trying to call Spain.Please help public mobile, so very frustrating
Topps up
Can't add topp-up card. Can't even connect to *611
611
I can’t call 611 to make my payment as always
Resolved! Phone
Can I have 3 phone plans under 1 account or do I need 3 different emails?
Billing error
Why does my bill say 61$ owing when I was on a plan for a promotional deal that was the 55$ a month plan but only 30 dollars cause of the promotion and it was supposed to last year at 30 dollars but now it wants me to pay 61$...public mobile has been...
611 isn't working am I going to be compensated for not having my phone off all weekend
Whats the problem an how am I going to get compensated
Payment
Cant get throu to make my payment calling *611
Switched over to Bell last week. Can no longer access account to view past bills.
I switched my number over to BellMTS last week. Now I can no longer access my Public mobile account, I tried resetting my password via text + email and neither method sends out a reset code. I need to access my account to view my past bills.How can I...
Again, Public Mobile is selling sim card on Amazon directly
You can get PM sim card from Amazon AGAIN. https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 this is actually one SOLD By Public Mobile and Fulfilled by Amazon. So, it has Prime Delivery for one day shipping ...
Cannot call out…call failed
Problem started with new credit card..auto pay failed…went to Telus store bought a month and still call failed…finally changed credit card on my account to auto pay ..but still no outgoing calls Can accept incoming calls can send & receive texts…cann...
Account accessible
Won't let me make payment through email or 611
I dont remember the email I used
I dont remember the email I used and it keeps shows me the email of my daughter's public mobile account. I need to get into my account to change the payment method before March 29th. Unable to get into my account.
Lost SIM Card
Hello, I lost my Sim Card and I desire to have another SIM card with the same number, what do I do?
How to cancel my phone service with Public Mobile
How do I can cancel my Public Mobile cell phone account? According to my payment plan I am currently paid up from March 18th until April 17th. Thank you.
Need to pay bill
611 isn’t working
Monthly Invoices Required
I get reimbursed for my phone but am required to provide Monthly Invoices.How do I get Public Mobile to email them to me, or send me paper copies?It must be broken down clearly to show what I am getting billed for which month.Please advise.
Public Mobile Plan Changed Without Approval
Hello,My plan that I signed up for was $15/month Unlimited Canada Wide talk. I just recently logged in and my plan has been changed to: $15250 MBdata at 3G speed- 30-day plan- 100 Minutes Canada-wide Talk- Unlimited International Text I never consen...
How can I get someone to help me add a prepaid voucher on my phone
How come it's not letting me call 611 so I can add a prepaid voucher on my phone
Resolved! Data
It shows data has been used when we haven't been using it. Early morning hours too. What could be happening?
sim card stopped working
hi, my sim card seemed it stopped working. i tried a different sim card on my phone and it was working. i was trying to add money into my account and it wont work at all!
Resolved! Calling cad number roaming in UK didn't use UK add on but my Cad long distance add on
My fiancé is in England, roaming with a Canadian number (on a different provider). When I first called her my phone asked me to get the UK long distance minutes add on. So I did. Afterwards I could call her. After talking for many times now over a mo...
Resolved! Cancel Plan
Hello, How do I cancel my plan?Thanks
Resolved! payment
i have auto payment and i had to cancel my credit card and am waiting for a new one. my payment is suppose to go thru before i get my new card… will my phone stop working? what do i do
Resolved! Service
Is public service down? I can't receive or make phone calls and my payment isn't till next weekend.
