Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email no longer working

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...

Resolved! Data not working

I have paid the account balance and it is on my account but not applied to the bill so now

No Signal - any reports network down ( 2:19 pm PST )

Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

Resolved! My account

My password and user name wont work. Have tried resetting but not getting an email

Resolved! Charge new voucher but account cannot be renewed

I have credit using voucher but my plan is not renew.I charged vcoucher with 611*

Resolved! Mailed sim card has not arrived yet

Hi! my sim card has not arrived yet. I purchased it online last Feb 24.

Resolved! New activation not working

Hello, I've been trying to activate a new Sim card, but it keeps saying information is incorrect at the payment screen. Is there an issue with the site?

Resolved! No inbound calls

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network? thank you

Resolved! New Account

We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with...

Chángueme y de número

Resolved! Changing SIM #

Hey y'all, Everytime I try changing my SIM # under my account and submit the new #, it doesn't update it. I've tried at least 10x. HELP!

account

I'm trying to get into my account to change payment option and it ask to send code to my email which I do not receive.

Resolved! No service - CUSTOMER SERVICE REQUESTED

My account is suspended because of a payment issue (even though I have auto-pay set up). But every time I try to make a direct payment I get an error message. And then I get a 404 number whenever I try to get create a ticket for customer service help...

incoming call auto go to voicemeil

Resolved! Data

I have been with public mobile for number of years now and last two billing cycles I went over on data this is the only time I ever did with being with public M. I see that the data usage is past 12 pm and I k ow that this is not right because I don’...

Resolved! Being charged for a number that is inactive??

I have tried to resolve this. A phone was lost. Number number assigned to the new phone and Sim. I am being charged for the old number still. How do i shut down the old number so I am not being charged . That is a New number assigned. Apologies

Resolved! SIM card not arriving

I ordered my SIM card in January 8th and it still hasn't arrived. I cannot submit a ticket or anything I cannot reach anyone at the customer centre or track my shipment. What should I do?

Resolved! Add-on for USA 15 talk-n-text not working

I tried to add-on USA talk and text and it did not work but my funds were subtracted from my balance. what should I do now?

Resolved! Error changing password

When I go to change my password it says error can't change password

Is the account page down?

I tried to log on last night and I've just tried again now and both times I'm getting the below message (and the click below link gives me the same message). I'm trying to figure out if the problem is on my end or if there is ongoing maintenance. I n...

No public mobile network

I cannot text or make calls since I cannot see the public mobile network on my phone's network settings. I see Bell, and Telus. The bot couldn't supply a ticket to get in contact with a CSR.

Resolved! I have a 25$ plan for 3 years now, my data amont has been shortened, not sure when or why

I've been trying to submit a ticket for a few days now and I can not for the love of me find how to do such, the link that SIMon offers goes 404, and after following the supposed solutions from the bot suggestions I found nothing else to be done to a...

Resolved! Occasional no ring tone on ZTE

Thanks to all who helped in previous posted question, https://productioncommunity.publicmobile.ca/t5/Get-Support/Bought-ZTE-phone-March-2022-sometimes-no-ring-tone/m-p/950290#M656165 Short recap - we rarely use phone, may be 1-4 calls per month. OCC...

Resolved! Did not receive SIM card

Hi, it's been close to a month since I ordered a SIM card for my family but we still have not received it. I tried to submit a ticket but it keeps showing the 404 error (even after I cleaned all cookies/caches, and refreshed the page, etc.). Could so...

Resolved! Recently renewed my plan and texting isn't working

Renewed my plan on the 10th of March, I can make phone calls but I can't send or receive texts. Would really like some help with this seeing as I need my phone for work.I have tried everything the help bot has told me to do and nothing is working. T...

Not receiving a system generated message possibly international

Hi Im not able to receive a car system generated message sending to my phone number. By checking the phone number sending the message to other phone numbers, it looks like an international message from California. I'm on a $15 per month plan, I saw ...

Resolved! Porting number from Bell

I initiated a request to port my number from Bell when activating my new Public Mobile SIM card. I got the SMS requesting permission and said yes. Nothing else happened. When I called Bell and asked them to re-initiate the porting, they said it had t...

Resolved! U.S data roaming add-on not working

hi, my account says it is on, and used 3% as we crossed the border, but stopped working 5 minutes later, can't access it now for our 3 day holiday in seattle. have tried all the suggestions... can't submit ticket as link is broken and only get 404 er...

Resolved! No Service out of Country

Why do I not have service for Roaming Talk / Text when it has taken my money?? This happened to my Wife a few days ago and now to me!! I know that Public Mobile is C#ap, but I expect to at LEAST get what I pay for. I'm stranded out of Country with ...

Resolved! Previous Customer-Require a Payment History

I am a previous customer of Public Mobile. I am unable to log in on the Self Serve. I would need payment history for 2022 Tax purposes. It needs to have the date, my name and how much I paid for the whole 2022. Can someone please assist?

Community

Forum Posts