Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not able to access Data.
Does anybody know why or how to address this? Thanks.
Hi can I reactivate an old publi mobile card?Thanks for all help.
Hey my name is xxxxxxxxxxx and i changed my province from nova scotia to alberta..i changed my profile address as well. But when i try to purchase new plan HST is still 15% and not 5% which is actual HST of Alberta....can you please help me?
So my Sim card Acts up sometimes and shows these 4 dots and then I can’t phone or message anymore I’m trying to deactivate this Sim card or something so I can get another Public mobile Sim card but I’m not sure how any help?
thread/username violates terms of service
Can someone explain to me why public mobile is so affordable for us?
I have been with Public Mobile for more than 3 years, however my monthly loyalty discount wasn’t updated! It should have increased to $3.00 per month, but it remained at $2.00! What can I do? I tried calling *611 on my phone, that didn’t work! Can
I have to port my number from my Rogers account but I threw out my Rogers SIM card. Does anyone know how I go about this? Thank you
Switched to chatr. Got both Sims active in my phone haven't gotten a phone number transfer request from public mobile yet. Can someone help?
For the past month my data has been super slow and barely loads anything? I am not sure why since I don’t have it on for a lot of things. Has the data at public mobile changed recently or has anyone else been experiencing this ? would love for some ...
I just got a brand new iPhone but my FaceTime calls will cut out and the other person cannot hear me. Apple replaced the entire device but they say it may be a SIM card issue. Is this a common issue? I haven’t had the SIM for year yet.
why my phone number doesn't work
Good day folks:I have purchased the $15 add-on for 300 minutes long distance but for whatever reason cannot make any outgoing calls. I continue to get the recorded message that the call cannot be completed as there are no minutes remaining OR if no m...
Today there was Emergency Alert on my husband’s phone, but I did not receive it on my phone. What should I do ?
Hi please help I have lost my phone and decided to give up and use another phone and bought a new sim. sim is a koodoo but was told it will work with public mobile. I went into self serve but it will not allow me to change sim. Just keeps defaultin...
Hi everyone, This is one of the greatest online forums I've been in, so thanks for that. Just wanted to start a discussion about those of you who've decided to bump up your data to a higher plan at some point. This summer I've been away from home a f...
Edit: Still mystified as to when I used all 100 minutes, but thankfully I still have an add-on that was gifted back in December. And glad to know everything on the usage history isn’t a charge (kinda obvious now that I think about it). Thank you all ...
i'm new comaer to canada, how, where, fees.
I am supposed to receive an email from Public Mobile confirming that my new account has been activated and presumably instructions of what to do once the sim card has been inserted into the phone
I have updated my phone number and info and I've tried resetting my phone and the service is still not available any suggestions is there a customer service number I could call
Just updated to the 20GB of 4G data, I had about 12GB of 3G before. I rarely ever went over, and 13 days into this cycle I just got notified I’m at 75% of my usage, then 5 minutes later I was at 95%, then I was at 100% right after. Can anyone help me...
My incoming calls are going right to voicemail. I became a new mobile customer 3 days ago.
My text messages won't send and I can't call either.My credit card had expired, but the payments show that they went through. I updated the crd info today - How can I resume service?Thank you
I have a new phone now, and the public mobile physical sim is no longer compatible with my device.Public mobile does not support e-sims. What should I do? Please help.
My son's phone will not receive any of the texts I send him. Does anyone know why this would be, or how is can fix this. It's so frustrating not being able to contact him or get a response from him.
Approximately three to four months ago I used my refer a friend code to set up two accounts (for my kids) but I've never received the discount. Can support look into this please.
Hello, I've just ordered my sim card, and I was looking to take advantage of the $55 promotion that you have ongoing at the moment. The card will not get here for another five days or so, will that promotion be around then? Is there any way I can sec...
