[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! shopping card - can't log in
I pick out the phone I want and then go to the shopping cart. I can enter in the information but I was hoping if I signed in it would retain connection. I can not log in with my account ID nor my community ID when going to the phone and selecting iPh...
my phone is deactivated
please help
Resolved! US add-on not working
I purchased a US add-on and was charged but it’s not working on my phone. I had previously purchased the same add-on and it worked fine.
Why have I, along with many others been cut off?
My phone always tells me when I need to top up my minutes with a text msg, and suddenly I couldn't call anyone. I cant even CALL *611 so please explain what is going on. This is not fair to all the customers buying phone minutes and not being able to...
Resolved! *611 not working to Top up
I am trying to top up as I do usually every month with a voucher but *611 not letting me enter the 12 number PIN
Resolved! Service
What is going with Public Mobile my cell keeps going down, this isn't right I paid for service and this keeps happening. WHY?
VoLTE on Samsung Galaxy S10e
I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my p...
Resolved! Locked out!
My credit card number registered with my public mobile account has changed, but I cannot get into my account to fix this, given that the security authentication requires I retrieve a code sent to the outdated email address associated with my account....
Resolved! WinBack Offer/Regain Referral Credits
Hey there, I'll happily post this publicly since I used to use the original Public Mobile after the Telus purchase, community years before the upgrades/changes. Curious to know from staff if there is some kind of WinBack offer for ex-contributors. As...
Resolved! cant log in to my account
I am able to request and get a change of password and it still wont let me into my account. I need to get a service ticket to have someone reset my account
Resolved! Dropped calls
I am all of a sudden having dropped calls or unable to get through in some numbers
confirm current plan how many data I can use per month?
I had received the message concerning about my plan had been renewed? What is the option of my new plan now? data 1024mb at 3G speed, $22.05 per month? Please confirm. Thanks.
Resolved! Need to pay with a voucher for new activation
I just got a new dim card, but to activate the new number the system is asking me to made a payment with a credit or debit card, but I just have a voucher payment, and since the system font have this option as a payment I cannot activate Sim card, p...
*611 DOESNT WORK
*611 DOESNT WORK
Resolved! Top up
I added 20 to get more data it's asking for my pin. I don't remember it
*611 not working
Can't call *611 just hangs up tried switching phones and does the same thing went a bought a new sim card but can't figure out how to transfer my public mobile account to the new sim card
*611 not working can even do any calls
*611 is not working and i can use my voucher pin to load up my account please fix it !!!
US data roaming doesn't work and is eating up funds
Stranded in a foreign city without data roaming, purchased data roaming plan, set the APN as instructed, checked my phone model - but it doesn't work!!! Although it will show I am using data - I am getting zero benefit from this. It isn't even conne...
Code Puk
How can i have my code PUK
No Data
I got a Public Mobile account and the phone service and text are working okay but still saying that I have no data.
I have pin to pay my bill
Hi I am trying to put my pin in to make a payment but each time I put in *611 or 611 the line hangs up! This has never happened before. Please help
Resolved! unable to make phone call
I can not make a phone call or receive one for a week. i do not have outstanding on the pay balance, my account is active. I still have 98min unused. It made a lots of inconvenience for my daily routine. can someone help with it. Thanks.
Resolved! no log
my account is locked
You're charging me the wrong tax rate, how do I correct this?
Just noticed that I've been getting charged Nova Scotia tax rates when I should be getting charged British Columbia tax rates (as is my CC billing address). How do I fix this? I've re-added my credit card (2 months ago) and no update. I'd like to ta...
Frustrated
I cannot get a hold of *611 to apply my pre paid card it keeps hanging up on me
Payment & amount
Payment & amount please
Monthly Bill
Hi,Is there any way to get a copy of my recent bill? I checked my account and can only see payment history. I am looking for a bill to submit as an address proof to another government application. I don't have a drivers' license or a utility bill und...
Public Mobile Stand
I'm looking for replacement papers for the inside of this SIM Card stand. I won this item on an eBay bid but its missing some of the inserts. Does anyone know where I can get such? I'd like to use this in my retail store where I sell Public Mobile.
payment
I can't access 611 to make a payment with my payment voucher I woke up sunday march 26 to no service or reason can't find anyone to talk to or help me. looking for some answers to fix this. Thanks
