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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

15GB for $40 or 20GB for $45 Holiday Deal

Any differences between these two plans other than the 5GB in data? How many points back to you get for the 15GB plan (compared to the 6.75 from the 20GB plan).

Account

Resolved! Account

It keeps wanting me to verify my account

Resolved! Holiday bonus

I didn't get the holiday bonus.

Resolved! Changing providers

How do I transfer my current public mobile phone number to a new sim with a different provider?

Resolved! Phone

I bought a new phone from public mobile and I noticed that the pictures it takes are poor quality but I was just going to live with it, but now my bank says that they can't read the checks because they're too blurry. I have tried taking pictures and ...

Resolved! Holiday bonus

I have not received my text to send for my holiday bonuses. What can I do.

Exceeded log ins

I was wondering if there was a time limit so it re-sets the opportunity to log in again. I did recently change my password, but I type o’d and exceeded log ins.

Resolved! Holiday rewards message not received

Hello folks,I have not received the holiday rewards message.As others suggested, I have tried the chatbot but couldn't open a support ticket.Thanks

Resolved! No PIN number

Hello, I want to cancel my plan because I am not using the phone for 2 months. I called my cell phone at *611 and was asked to type in the PIN number. Unfortunately I do not remember it. Is there any other way that I can prove my identity? Please co...

Number transfer error

I was just setting up a new SIM card and accidently setup the wrong cell number for the SIM card.How can this be corrected ?Thanks

Cruise Ship Coverage - Caribbean

I'll be taking a Caribbean cruise next month that will be visiting the US Virgin Island and Puerto Rico. I plan to purchase the US talk, text and data package (wish there was a bundle that included more data - seems odd you can't purchase two packa...

Resolved! Activated new account with promo code and did not get promotion

Hi, I activated a new $35 plan with promo code 12MONTHS12GB and did not get extra data added to plan. Still says 3GB. When will this be added? Nestor.

Holiday Bonus

I received a text for my holiday bonus which expires Jan.31, 2022. I replied YES2 today (Jan.31) and received a message the offer has expired. What's up?

Resolved! how long does it take a voucher payment to go through

Hi,How long does it take a voucher payment to go through and register on the account?Just put one through and it hasn't registered on my account yet.Am close to renewal date....Thanks

Resolved! Porting Issue

I'm unable to port from Telus to PM. I followed online and set up account no problem. While doing so I choose Port number and entered all relevant account information from Telus.I waited overnight in hopes things would change.With PM sim installed I ...

Resolved! Holiday bonus

I did not receive an SMS for my holiday bonus

Resolved! Holiday bonus data

I never received the text message to which I need to reply YES2 in order to receive free holiday data and it is currently December 31st. Who can I notify to receive my free holiday bonus data?

Resolved! International calls

I have free add on to make 500 minutes of international calls. Please let me know if Sri Lankan land phone or mobile numbers (starting with 011 94 xxxx) can be made?

Plan problems

I got notified of a plan to pay $40 for 15 gb of data. Then I said yes. When it was time to renew my plan I went to pay and it only charged me $5 and even after I paid I didn't get service. Then I switched to a 3 gb plan and paid it. It says my plan ...

US roaming with data Add-on not working.

I added funds and paid for US roaming add-on and got the receipt but roaming didn't work. I check my account and it doesn't show the add-on. My account shows I have a credit of $20. So, even though I have a receipt showing I paid for the add-on, i...

Having Issues with Receiving 2FA Text Messages!

To Whom It May Concern: I am having issues with receiving 2FA text messages. At times it takes unusually long to receive the text, and at times I just simply don’t receive it at all. Sometimes, I get the texts soon after a phone power cycle. Since...

CANT LOGIN?!

I just activated my sim & payed for the plan online. I got to sign into my account and it just shows a blank white page that says "FORBIDDEN" really small in top left cornor. I use the stupid chat bot thing which tells me to try creating a new passwo...

Referral bonus

How long does it normally take for the one time $10 referral bonus to show up on the account? And for the referee, when do they get the 1 point credit? At the beginning of their friend's activation or at the end of the month?

I can't access my account

I can't access my account I just put 130 in vouchers onto my account and it's not working. Changed my password and says email invalid don't know what to do

Resolved! switching to bonus card

Hi, today I switched to Public Mobile (I think) . I completed the Sim registration, the notification from my old service came to the phone and I OK ed the transfer. So far so good. I then removed my old Sim card to replace it with the new one, only t...

My phone goes on voicemail on being called

Hi My phone goes on voicemail on being called from the time input the public mobile sim cardinhave tried with other phones but does the same. what is the problem?thanks Sarah

upgrade my plan

Hi and happy holiday and happy new yearI got mobile service for my son on first of Nov and my contract was 15$ for 100 minutes but i check my card statement and they charge me over 40$ so i check my public mobile account and saw somehow my contract c...

Resolved! Calling Vietnam and Gifted Minutes

Hi,I have 1,000 minutes international call gifted from PM (and 2Gig of data) not yet used.Q1: Can I call Vietnam with the 1,000 minutes mentioned above? If not, how much per munites and how do I purchase them? Q2: I've never ran out my 100 minutes mo...

Resolved! transfer number from telus to public mobile missed 90 minutes

how do I transfer my old number if I missed the 90 minute window to transfer it, can it be sent again and how, also I would like the free gift before december 31 can that also be applied since it is before december 31 but my number is not currently w...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

15GB for $40 or 20GB for $45 Holiday Deal

Account

Resolved! Account

Resolved! Holiday bonus

Resolved! Changing providers

Resolved! Phone

Resolved! Holiday bonus

Exceeded log ins

Resolved! Holiday rewards message not received

Resolved! No PIN number

Number transfer error

Cruise Ship Coverage - Caribbean

Resolved! Activated new account with promo code and did not get promotion

Holiday Bonus

Resolved! how long does it take a voucher payment to go through

Resolved! Porting Issue

Resolved! Holiday bonus

Resolved! Holiday bonus data

Resolved! International calls

Plan problems

US roaming with data Add-on not working.

Having Issues with Receiving 2FA Text Messages!

CANT LOGIN?!

Referral bonus

I can't access my account

Resolved! switching to bonus card

My phone goes on voicemail on being called

upgrade my plan

Resolved! Calling Vietnam and Gifted Minutes

Resolved! transfer number from telus to public mobile missed 90 minutes

how to check my previous add-ons. will be travelli...

Showing incorrect amount for manual payment

Data use

account access

Trouble porting phone number from Koodo prepaid