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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost sim card

I’ve lost my SIM card…I’m unable to login in account to order new SIM card.

Resolved! Need help to upgrade from 3G to 4G plan . . .

Hello I'm being challenged in the Public Mobile website. When in plan & add-ons an option to change from my current 3G plan,3Gb, to a 4G plan,4Gb, is not showing as a possible option (greyed out, no accept button). Also other options for account typ...

Resolved! changing address - Invalid / missing City

I have 2 accounts/phone numbe that need an address update. Unfortunately when I change the address the city is invalid and not listed on the pull down menu.

Unlocking sim card pin

Recently had to swap my sim card into my old blackberry and it is asking for a sim unlock pin. Any ideas how to get the pin?

network unlock code

i need a network unlock pin thats 8 digits my imei number is xxxxxxxxxxxxxxx

Due date

My plan was due on the 6th thiis month an now they changed it to the 23rd this month how do I contact customer service…. I loss like 2 weeks of the plan !!!

Resolved! My account Add-Ons

Will my 7 GB data and my 500 LD minutes on my add-on in my account remain in my account after I suspend my account for 2 month. I am out of the country for 2 months. I will reinstate my auto pay after my 60 days suspension.

I need to contact a customer support agent so I can return a phone I just bought and doesn't work

Help!I need a Customer Support Agent so I can return my defective Certified Pre-Owned iphone. I am unable to make the 'Submit a Ticket' webform work, so the chatbot said to send a Private Message. This is my attempt.. How can I reach a Customer Su...

I’m roaming in US, phone won’t accept calls from Canada. My calls to Canada are limited to 60s

My plan has unlimited Talk to the US and Canada, and unlimited international texting. I’ve added:1G data roaming,250M data roaming,US Roaming - unlimited text (added twice),1000 US Long distance minutes, US roaming, unlimited talk (added twice) Obvio...

Resolved! Issue connecting

Hi, I just switched from Bell to Public Mobile. However, I am having issues. I am able to make calls. However, I can't seem to get incoming calls or texts. I can text but the receiver never receives them either. Basically, I can do the calls only the...

Phones off want it on I just put 45 on it

how come it won’t work I just put 45 on it

Resolved! Transfer Balance or unuse for 2 months

Hello friends,Hope all are good! Guys I am going for a vacation But I have funds in my account so is there any way to transfer funds to my other useable number or can I stop auto recharge from my available funds for 2 months .Thanks in advance

Resolved! RECEIVE TEXT MESSAGES FROM USA IN CANADA

Hi, I wanted to receive text messages from USA carriers while I am in Canada, how can I do that?

submit ticket

How do i submit a ticket

Autopay reward missing

$2 discount for the autopay is missing! I am paying full amount every month, unfair!

Ported number from Bell 4 days ago, still not receiving text from Bell, not sure others

Public mobile numbers perfectly fine. Did receive a cancel service text from Bell, ported successfully. Submitted a ticket 4 days ago, still not solving the problem. Anyone else is in the same boat with me? Very frustrating! Has done everything agent...

Leaving Public Mobile

After four great years, time to switch. The reason is not Public Mobility, but Telus. When we first moved to Grand Forks, reception was good with no dropped calls. Over the last couple of years it has steadily gotten worse to the point that ne...

Resolved! account auto pay

Can I set up an account for another person and auto pay with my credit card?

i need a PUK

my SIM is locked and i need a PUK

Public Mobile to send email with security code but never receive email and it is not in spam folder

It say it needs to confirm that it is me, yet I don't get into my account and can't update my credit card info. It is really pissing me off.

Resolved! How do I get a hold of you

I bought 2 25$ vouchers and their not working I’m just trying to get these codes to go through says my accounts suspended any ideas on how I can get this going edited by compoutergeek541: removed inappropriate comment as per terms of service

Trying to access my public mobile account

I don’t know my account information because it was setup my a relative

Long Distant Calls

I keep getting long distance calls from Russia on my phone. Over 20 in the last couple of hours.

Is it not common sense?

My Account

Resolved! SIM card sales limited

Hey guys, I buy quite a few SIM cards for my friends/ customers because I live in a remote area without any stores selling the SIM cards in my province. As of lately it seems all the online sellers are no longer carrying them and all the prices are g...

reseau

How to upgrade to 4G service

Hi, I am currently on a basic plan with 3G service. I would like to upgrade to 4G ( yes, I am willing to pay more ). Most 4G plans that Public offered applied to new subscriptions only. Is there an upgrade plan to 4G for existing customers? Thank yo...

Data Usage

For the last two months I have been getting 75% data usage text msg early in the cycle but when I check the online account it only shows I have used around 30%. And at some my data is discontinued even though I have enough data left in my account. S...

Forgot my email address need moderator

Hi, I don't remember my email address, I need a help from moderator. I remember my pin.

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