@hTideGnow wrote:
HI @NadiiaMaloava activate from Koodo
do you mean you are activating PM and port from Koodo?
do you have Koodo prepaid or postpoaid?
if it is not Canadian number error, then maybe you are now Koodo Prepaid/?
if you are , you need to activate with a new number first, then submit ticket to CS agent for a porting after the line is activated
In this situation, the activation process already being completed but the customer saw something such an error 821 message. In such cases, the customer wouldn't be able to choose a phone number at this point. I suspect that some members may suggest calling the porting department, but I strongly advise against that. With thiese numbered errror codes during activaiton, provisioning of the Public Mobile service often doesn't happen properly or the Self Serve account doesn't get created properly. As a Public Mobile customer support agent would need to be contacted anyway, the mentioned SIMon chatbot ticketing method should be used. If a customer calls the porting department and has the number porting completed, there's a very likely chance that the customer will lose access to the phone number as the number could be transfered to a not-yet-working Public Mobile account.
