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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26154 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38061 Views
  • 185 replies
  • 29 Bravos

Cannot make payment despite habing available funds

I have been trying to reactivate my plan using the available funds in my account but I cannot do it. I get the error "Your account has already enough balance" and it won't let me go thorough.What can I do?

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dutraMatheus by Great Neighbour / Super Voisin
  • 508 Views
  • 4 replies
  • 0 Bravos

Resolved! Community email.

Right now I receive NO emails for topics subscribed to and NO emails for any PMs.  What do do I have to “turn on” to receive emails for a PM only.  Thanks.  

Resolved! Suspended phone

Hi, got my phone suspended due to insufficient funds. I am enrolled in monthly Auto Pay program and I called Visa, there is no problem with it. What can I do about it? Thanks

ZJANA by Great Neighbour / Super Voisin
  • 632 Views
  • 3 replies
  • 0 Bravos

Internet/data so bad, almost unusable in Toronto

Hello everyone, I've been a Public Mobile user for about 4 to 5 years now and have always had good things to say about it. Internet was fast and without problems. I got my girlfriend to join as well. I love the rebates and everything.  Unfortunately ...

mautacus by Good Citizen / Bon Citoyen
  • 1848 Views
  • 11 replies
  • 2 Bravos

*99 Call Control and Call Forwarding from Telus Landline to PM

I wish PM would add Call Control feature to its service. I have Call Control on my Telus landline and it helps to cut down on robocalls and spam calls. I think this service would also be a benefit to PM by reducing amount of wasted calls and traffic ...

funpig by Model Citizen / Citoyen Modèle
  • 1904 Views
  • 7 replies
  • 1 Bravos

Black Friday CPO promo

Just got (Edit: an email) one. Use the email address to order a phone and a credit will appear well after. Edit: Seems it's on the CPO page. I got an email. I guess I'm subscribed to promotional emails.

Anonymous by Not applicable
  • 986 Views
  • 10 replies
  • 7 Bravos

CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

Well the title says it all. I am getting no response from customer support starting from yesterday. I have done all the usual stuff clear browser yada, yada, yada...secret/incognito mode, four different devices, three different browsers, you name it ...

Resolved! Iphone XR

Getting an iphone XR to replace iphone 6S on one of my lines . Compatible??Quality of sound and camera... Your views on this. 

pkaraa by Deputy Mayor / Adjoint au Maire
  • 1826 Views
  • 12 replies
  • 0 Bravos

Resolved! Autopay Reward

My wife and I are set up with autopay but we did not receive the $2 discount this month

Kevy56 by Great Neighbour / Super Voisin
  • 1209 Views
  • 15 replies
  • 0 Bravos

Customer appreciation

HiI'm having some short term financial problems.  I'm looking to get some sort of customer appreciation, where I've been a consistent and faithful customer.I would like 1 month free with the plan I am on now please, 

Screemer69 by Good Citizen / Bon Citoyen
  • 2968 Views
  • 54 replies
  • 0 Bravos

Resolved! Can i transfer phone number if my PM is deactivate it ?

 Just wandering I want to transfer to another carrier and if my account is deactivate it can I still transfer my number ? or do i have to activate my account first ?  Another question, if I do activate the account how come it wont let me pay for the ...

victor088 by Great Neighbour / Super Voisin
  • 1568 Views
  • 16 replies
  • 0 Bravos

Resolved! Some verification codes not being received

Can receive short codes from the Government of Canada but not from Rogers.On my UMIDIGI A9 have done all of the usual steps: re-seat sim card, clear Google Message cache, force 3G network, verify Message chat is off. Have also tried using the sim car...

Eric49 by Great Neighbour / Super Voisin
  • 1767 Views
  • 7 replies
  • 0 Bravos

For Telus customers....I think Telus should....

1. For Telus rewards to be able to buy a Public Mobile Voucher.  2. For each paid Telus HOME  product on a 2 year deal, offer 5 rewards for the two years for Internet, Home Phone,  or TV.  Total 15 rewards.  That would shame the Shaw offer for the fr...

Resolved! Requesting a phone bill

Hi! Would like to request a phone bill, but unsure how to do this. Cheers 

Marc9 by Great Neighbour / Super Voisin
  • 838 Views
  • 5 replies
  • 0 Bravos
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