Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone says I don't have a SIM card. But I do have one. Why isn't it working?
I can’t receive any phone call after I changed my phone number.
Invoice Request from 21.08 to 21.11
I tried purchasing 1G data on my plan and proceed with data add on and made a payment of $15 however, not too sure if it has been added correctly. I restarted my phone after the purchase. Do I need to make full payment of my plan before purchasing th...
Last month I got a text message from Public saying I was about to complete 1 year of being a client, and therefore I would start getting $1 off every month for loyalty. However, this month I did not get any Loyalty discounts, and I still paid the sam...
Hello, My customer service of alarm company gave me a wrong number. I called this number, and was told that call would charge me $ 499. Is it possible verify this situation ? Thanks
Summary: I am looking to transfer the ownership of my account and phone number to my friend and want to make sure that he can bring this phone number to other service providers in the future. I have a prepaid public mobile account that I am no longe...
I have 2 Add on US roaming 10 days on my account. How can I get rid of one?
I can't seem to log in, and when I try to reset my password with my email, I get a login error. Can someone help me out?
Will I be able to receive text messages while I’m on vacation outside Canada? (Not U.S. so no option to buy add-ons)
My phone number starts with 437 ... Whatsapp says it's not a valid Canada number What can I do?
got a text saying your plan did not renew because we did not receive paymenti have sufficient funds and have my new master card with all the proper info in theretalked to simon the gobot thing and he said to come herehow do i get this resolved?
Hi! I need help. My husband and I just signed for PM yesterday evening and this morning I just saw this offer: 12MONTHS2GB. I had tried putting in a promo code yesterday (not the same code but for the same type of deal) that did not work and now I ca...
I have enough money in the account and tried to reactivate it. The account will not reactivate though.
Hello,Before the pandemic I used to go almost every summer for a few months in Bulgaria and used the internet to do banking, investing, and tax things. And I might go there this summer too. Overtime all these services introduced multi-factor authenti...
Anyone else in the Okanagan Lake Country specifically that doesn't have cell service? Thanks
Okay something weird is happening. I am getting calls and texts from legitimate people saying that my number called them. I am also getting legitimate calls from people who think i am an organization and i have no IDEA what is going on.
Sim activated but my phone still isn't working and phone is unlocked
I just received me NEW-to-me Iphone 8 from Public Mobile. It has dead areas on the screen so that certain keys won't work. I can't even setup wifi to get it temporarily hobbling along as the dead area is right at an area that I need for typing in the...
I have the $35 a month plan. Each time I try to call long distance, I get "you've used up all of your minutes", of something like that.
I would like to get a refund for the excess payment that have been withdrawn from my account this month month of March/2022 ASAP.
On Wednesday at midday I switch my wife's and my own number from Telus, no service until intervention of cell toy shop staff which finally took affect Thursday evening.It was suggested to come to the community to seek help with the account PIN #'s wh...
All good things come to an end: so did the grandfathered $10 Plan. On March 9, 2022 I got a text message from PM (photo above) that my grandfathered $10 plan will increase to $13. Unsure of the authenticity of the text message, I took the cautionary...
my new sim card number is good to go. the verification codes being sent to my email are "wrong" and i have 2 attempts left before im locked out? really hoping for a solution i have no way of contacting anyone unless i come to a coffee shop..please if...
I have an iPhone 7 I got a public Mobile sim activated it by following the steps given it didn’t work. Brought it to where I purchased it a rep helped to ensure activation with a public mobile rep on the phone as well. I was told to insert the sim in...
After moving SIM card from old iphone to newer iphone and doing all the transfer stuff, new phone says either Searching or No Service. I've already cleared the network settings, taken the SIM card in and out a few times, looked through all the settin...
Is there any way to get the Public mobile duplicate or new sim with old number Public mobil sim to replace the lost sim card in US. Sim is lost in US but connection took from Canada. Please help. Thank you
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