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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27936 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39959 Views
  • 185 replies
  • 29 Bravos

Unable to receive call

I switched from Fido 10 days ago and i still cannot receive phone call and did all trouble shooting as mentioned in the community.

Steptang by • Great Neighbour / Super Voisin
  • 730 Views
  • 5 replies
  • 0 Bravos

Resolved! Possible number porting problem

Hello, I recently signed up and ported my number from freedom mobile to public mobile, and the process has been a little bumpy.  I can send and receive text messages OK, and I can make outgoing calls, but incoming calls are not working - my phone doe...

angelabennett by • Great Neighbour / Super Voisin
  • 1396 Views
  • 10 replies
  • 0 Bravos

Re: Cant sign into network

Hi, are you able to assist me? I am posting on behalf of my uncle, he is also on autopay and the payment has gone through as it normally does.When we long into the account, it says he is active.  But when he is on his phone, it says "Unregistered SIM...

mmottola by • Good Citizen / Bon Citoyen
  • 434 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment withdrawl

My payment has not been withdrawn from my card as yet

Sayeed57 by • Great Neighbour / Super Voisin
  • 936 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards

When do my monthly rewards get applied to my account? 

Twillingater by • Great Neighbour / Super Voisin
  • 1033 Views
  • 7 replies
  • 0 Bravos

Resolved! why is my account suspended while I am on autopay

I have autopay setup. But when I login, it says my account was suspended. I think they should charge my credit card automatically for autopay. Why does this happen? 

ptang by • Great Neighbour / Super Voisin
  • 704 Views
  • 5 replies
  • 0 Bravos

Cant sign into network

Hello out thereI'm writing in on behalf of my WifeAs she is unable to access the web.Cant figure out what is wrong, payments are made through auto Pay,but no service. Please help

toughguy61 by • Great Neighbour / Super Voisin
  • 864 Views
  • 7 replies
  • 0 Bravos

Resolved! account deactivated

my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number....

poojajain by • Good Citizen / Bon Citoyen
  • 1494 Views
  • 15 replies
  • 0 Bravos

Resolved! Stuck with activation

Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an h...

jwong25 by • Great Neighbour / Super Voisin
  • 784 Views
  • 5 replies
  • 0 Bravos

No Service

I activated a new SIM card this afternoon and I have no service... and I’m annoyed.  Anyway,  does anyone know why? 

amy9 by • Great Neighbour / Super Voisin
  • 984 Views
  • 10 replies
  • 0 Bravos

the quality of international calls , texts are great!

the quality international calls, texts are great!once I got the bonus of 500 mins intl calls free, I called back home on the same day.the quality international calls, texts are great!Thumb Up!   

chch518 by • Great Citizen / Super Citoyen
  • 483 Views
  • 4 replies
  • 5 Bravos

Resolved! refer a friend

I referred a friend and have not received my rewards for that - he took my code and entered it but something happened and I didn't get it - his name was xxxxxxxx and he joined 3-4weeks ago - nothing is showing up on my profile for rewards?  Thoughts?...

joannewhite12 by • Good Citizen / Bon Citoyen
  • 1459 Views
  • 14 replies
  • 0 Bravos

Resolved! Receiving text messages while abroad

I'm planning to study abroad (not in the US) in the new year. Wondering if I would still be able to receive incoming text messages for services that send verification codes by sms. Of course I won't be sending text messages, making/receiving calls, o...

alanol by • Great Neighbour / Super Voisin
  • 7481 Views
  • 7 replies
  • 1 Bravos

Resolved! New Account -- Double Charge?

I activated my SIM card last week, December 8th. I signed up for the $25 plan with Auto Pay. Set everything up & after, I had an available balance of "$2" and an amount owing of "$25.76" to be paid before January 7th, so I went ahead and paid that be...

roseauto by • Great Neighbour / Super Voisin
  • 2012 Views
  • 17 replies
  • 0 Bravos

Resolved! roaming USA

hello, will travel to US for 2 weeks, so I guess I should purchase add talk, text and data. that means my own data,internataion calls minutes will be useless in US? if I call /text canada, how that works?  thank  you

yackinlyn by • Model Citizen / Citoyen Modèle
  • 2287 Views
  • 30 replies
  • 0 Bravos

Resolved! Call Control / Call Director

Any chance of adding Call Control (a.k.a. Call Director) to my line?  I've been inundated with "spam" robo phone calls (all threatening) in the past day.  I know that Telus offers this for free to their Telus and Koodo customers, so it wouldn't likel...

Calgarymrs by • Great Neighbour / Super Voisin
  • 1572 Views
  • 7 replies
  • 0 Bravos

Resolved! 500 international bonus minutes

I have the 500 international bonus minutes, which I know is good for calling the USA. But, if I am in the USA, can I use this to call from the USA to Canada?

rsorensen by • Great Neighbour / Super Voisin
  • 1229 Views
  • 8 replies
  • 0 Bravos

Resolved! log In disable

hi moderator, my log in been disabled. and i paid the account yesterday. my email address is xxxxxxxxxx. what is going on  edited by computergeek541: e-mail address removed

jennifer0514 by • Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlocking my account

I cannot remember the answer to the secret questionPlease help to unlock my account

shalik64 by • Great Neighbour / Super Voisin
  • 655 Views
  • 4 replies
  • 0 Bravos

Refund

Hello, I need refund on my account as I have balance of $30. Please reverse the amount

raghav13 by • Great Neighbour / Super Voisin
  • 606 Views
  • 5 replies
  • 0 Bravos

Phone number expiring

I am currently in the US using a US sim card for two months.  So my Canadian number is not being used.  I received a message saying my xxxxxxxxxxxx number is expiring in 5 days unless I use that number.  I don'[t have US calling and texting on my Can...

Bjmoore by • Great Neighbour / Super Voisin
  • 1261 Views
  • 11 replies
  • 0 Bravos

international long distance call

I have received the international long distance add on. Just tried making a call to the UK and was told the number has been blocked for security reasons. I'm calling a golf course! Any insight?  Thanks

jrstobie by • Great Neighbour / Super Voisin
  • 798 Views
  • 6 replies
  • 0 Bravos
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