Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to set up my account
Hi there my name is xxxxxxxxxx.i want to know about my account number and my number is xxxxxxxxxxxxxxxx
My online account says I have plenty of minutes remaining but when I try to make a call the phone says I have no minutes and I need to buy more. How do I rectify this because I haven't used them?
I added the code during activation but don't see the $10 discount on my account. When is this applied?
I am trying to log into my account and I had to reset the password I did it and still I can not login and it locked me out It is a person that I can talk I am trying to change my credit card and review my account balance Gladys
Hi, with the release of the iPhone 14 phones they are only use a esim card. A physical SIM card is no longer an option. When will Public Mobile offer a esim card to allow the use of the new iPhones?
The $2 off for pre-authorized payment was not deducted from my monthly bill for September 2022.
Does PMobile support eSIM transfers?
I am trying to activate my account but the only option for payment is with a credit card. Is there a way to enter a prepaid card instead?
I paid 65$ for a plan and it changed back to my previous plan for whatever reason and still took 65$
So I changed my plan and like a dummy I didn’t read that my previous plan wouldn’t be refunded. It just renewed. Is there any way to under this?
Having an issue that voice, and text (and picture messaging) are working while roaming in the USA on the data/voice/text add on package. The data is really slow. Some other background is the phone supports the cellular bands in the USA (like LTE/5G/...
I upgraded to the 4G plan on my renewal date at the beginning of September. I noticed I was charged for the new plan, but on my phone it’s still saying I’m in the 3G plan. How do I confirm I’m with the correct plan?
Hi I got a call today saying 35 CAD (Phone + Plan) for IPHONE 13 Pro max, is this genuine or scam?Did anybody ordered? ThanksPhani
My minutes have run out for account from AUg 2021-Sept 14 2022. I have automatic pay set up . Will my account renew automatically when payment is received Sept 14.2022 ?
inappropriate/removed
The first two days in the US my phone worked fine. Unfortunately I ran through the 250mb data in those two days, and now that the data has run out my talk and text no longer work. They will only work if I'm connected to wifi. I don't really need the ...
public moblile will not accept my payment. called credit card company and they stated no requests or rejections
So when we submit a ticket, we meed to respond within 15 minutes in order to recieve "live" support. However, when an agent is speaking to us, they can take between 20 to 70 minutes to respond. How is that fair to customers?
I've noticed that over the summer it seems like I have been using a lot of data and needing to purchase data add ons, I didn't really pay it much mind because I just assumed it was because I was using video calls more often when I was away from my ho...
Hi I recently activated my public mobile SIM card. I could make outgoing calls, however I receive no incoming calls. When someone calls, they receive a message which says "the number is unavailable at the moment". I have submitted a ticket but have ...
Hi,My SIM card did not arrive and it has been more than 10 business days.Should I order a new one? Or is it going to take more time? Emma
How can I add roaming to my phone for 10 days if the system won't recognize my email address?
Hello there, I have the same situation where add-ons was purchased and have exceeded the monthly usage from the text but the data is still not available after numerous times of restarting the phone. I confirmed the availability of the add-ons on...
The last promotion said the 5 dollars rewards will apply at the first week of September. Today it is September 9 and the second week. My friends and I, all of us didn't receive the reward.I am wondering if anyone receive it?Thanks,Mindy
My current phone has stopped working and I have purchased one of Public Mobile's refurbished phones and is awaiting delivery. Once I receive the new phone what do I need to do? Should I simply switch the SIM Card from the old phone to the new or the ...
Unable to make or receive calls while at home. *611 does not work either. On day three.
For 2 days my husband and myself have not been able to make or receive calls. We have data and can still use the internet. I can’t even call *611. What do we do?
cant sign into my account, cant make calls, cant do anything. but my credit card has been charged. basically got done all 4 steps with the new sim card and the website just kept doing some loading thing. so i have no idea what happened.
