Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Am not happy you change my phone number and now l have a new one the old one was for my business
I switched from Koodoos (not prepaid) to Public Mobile. It’s been 4plus hours and nothing is working. My new account on Public Mobile says active. My old account on Koodoos is gone. I filled out all the information and created a ticket. Now what? How...
Hi everyone, I am currently on the $15 plan which consists of unlimited text, free incoming calls, and 100 min outgoing calls, and 250MB of data. Today, when I checked on Public Mobile's website, I noticed that for the $15 plan, it says "unlimited Ca...
unrleted to Public Mobile
Hello, I just tried to port the first phone number from a Telus account, which has 2 numbers in total, as it's a joint account. I filled out all the information, the site started doing it's thing and I think after step 3 (Activating your SIM) it said...
I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?
I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?
Hi folks. I'm with Public and my wife is with Virgin Mobile. So to move her to Public with the same phone number, what does she do first? She looked at creating a Public account but it says you need a plan, a Public sim card, and CC.Is there a family...
I’m going to the US for a week. I don’t plan to get the roaming package and I’m expecting an important call though. can I receive calls in the US without roaming?
This has been sporadic, but everytime I try to call someone or someone tries to call me, there is no ring or dial tone. On my end, it says there's either a server error or the "phone number was entered incorrectly." Please advise. Thanks!
Hello my data is not working inspite I have lot of unused dats left, please help, thank you.
Hey all,Any issues with the payment processing? I am trying to activate a sim, I get all the way to step 4 where I enter credit card info and click "Activate SIM" I get this message: "(We were not able to process your payment. Make sure all informat...
I'm having trouble making a payment. Error message saying there was a problem and to check back later.
Unable to access voicemail from overseas. The account is active and payment automatic. Last time I checked two weeks ago, everything worked fine. Currently ,the call just drops.
Password reset won't work. It says there is an error and all requirements are met
I used a new sim card. wrong. Put the old telus sim card back in but ran over 90 minutes. now I am in limbo.
Hi There, My data is being used up really quickly and when I looked at my account it was happening when my data and phone are off overnight when I am sleeping. How do I get a ticket to correct this? Thankyou
Callers leave messages and logo does indicate a number nor can I access the message.
i can’t renew my plan with a voucher , I can’t receive calls or call out not even to *611! What is going on how do I fix this problem
Hey, just wondering if I can get an upgrade to my phone when I am out of country. Will be in Costa Rica and Dubai. Would love to still have access to my Canadian phone number. Please Advice.
I have reset me password, and then it won't sign in.
i need to update my Visa info for payment as my card was lost and replaced. Please advise, don’t see options here
Hi if you guys know how to resolve this: I upgraded my 3G 5GB plan to 4G 15 GB plan half a year or so ago, however my speeds are still working at 3G speeds, in fact when I do a speed test, the speeds are throttled to 3G limits just like when I had th...
I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed
I have just activated my public mobile service today, when I was ordering my SIM it appeared there was a 3X Public points promotion on for 12 months. Has this promotion ended? I do not see it in my rewards page (although that is still being setup). T...
I am having issues with my mobile data for 1 week.Any news and notice?Public mobile did not email me to clarify what is happening.
I thought with volte introduction, coverage in alaska was a possibility. Any word on this? Alaska cruise season is coming up.
I can't top up, its dropping the call every time I dial *611. How can I top up my account? I don't have a self-serve account. Can someone assist me please? Thank you.
