Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am at my trailer in Ipperwash Ontario. No signal for over a week! Help.
My sim was brand new but she told me is invalid
when my 100 minutes used up, how come it automatic uses my internation minutes instead of my national 500min, I want to keep the international minutes to call my mom abroad. is there any way? thank you buddies.
cannot access my account and I’m not even able to pay with a ticket because the machines at the store said that public mobile has problems. So I bought a CC a the store, when I callled to replenish my account it sent me back to go online and I canno...
Literally worst company for customer service, the reps for customer service is amazing and help as quickly as possible but it's trying to get InTouch with them that's the problem, this company works perfectly but as soon as you have an issue your spe...
Hi,Just signed up my teen for a public mobile plan and it's been a disaster so far. Some text messages send, others don't. It's completely arbitrary. Messaging back and forth with a representative is so inefficient and hasn't produced any results. ...
I am on autopay, money has been debited from my account and yet I am suspended. This happens every billing cycle and I've about had enough of the service disruption. How can I get this to stop?
Need to buy a plan,but I can't ,the money is there because my balance is 59$,so what do I do to buy a plan ? I put the money on with a voucher
Hello!We have three accounts in our family, 1 just set up during this RAF promo actually. We all referred one person and should have received the $5 bonus today, but I only see it on only 1 of the 3 accounts. Anyone else know they should have receive...
Hi, I recently switched to $55 plan thinking that I might use lot of data when I am out. But out of 20 GB not evey 1 GB is utilized still.I want to go back to $15 plan with unlimited Canada wide call. Please help.
my account has been suspended due to my credit card expired, tried update credit card info and pay missed 1 month payment, 6 times, got "Oops! Something went wrong, please try again later." need the phone working, please help
I was trying to activate a new SIM card, I fill everything, also payment is done. Then the Activation keep loading and loading, then is gone. I try to reactivate the SIM card the it said is enter a valid SIM number, what are the problems
Hi, I just got my new sim card and while I am trying to activate it I put my card details and it won't process everything I right down is fine I've tried 3 different cards and they all say please correct mistakes in red but nothing is red? so I don't...
Hello,I paid my payment $11.30 yesterday night , September 8th, 2022. And I made down load receipt invoice. I can see the amount $11.30 was taken by PM on September 9th, 2022 from my bank account. But PM sent me an email today September 9th 2022, at ...
Hello, I have a legacy 90 day plan, i will be travelling to Quebec for couple of days and was wondering if my data will work without any addon or roaming charge?
I need to set up my account
Hi there my name is xxxxxxxxxx.i want to know about my account number and my number is xxxxxxxxxxxxxxxx
My online account says I have plenty of minutes remaining but when I try to make a call the phone says I have no minutes and I need to buy more. How do I rectify this because I haven't used them?
I added the code during activation but don't see the $10 discount on my account. When is this applied?
I am trying to log into my account and I had to reset the password I did it and still I can not login and it locked me out It is a person that I can talk I am trying to change my credit card and review my account balance Gladys
Hi, with the release of the iPhone 14 phones they are only use a esim card. A physical SIM card is no longer an option. When will Public Mobile offer a esim card to allow the use of the new iPhones?
The $2 off for pre-authorized payment was not deducted from my monthly bill for September 2022.
Does PMobile support eSIM transfers?
I am trying to activate my account but the only option for payment is with a credit card. Is there a way to enter a prepaid card instead?
I paid 65$ for a plan and it changed back to my previous plan for whatever reason and still took 65$
So I changed my plan and like a dummy I didn’t read that my previous plan wouldn’t be refunded. It just renewed. Is there any way to under this?
Having an issue that voice, and text (and picture messaging) are working while roaming in the USA on the data/voice/text add on package. The data is really slow. Some other background is the phone supports the cellular bands in the USA (like LTE/5G/...
I upgraded to the 4G plan on my renewal date at the beginning of September. I noticed I was charged for the new plan, but on my phone it’s still saying I’m in the 3G plan. How do I confirm I’m with the correct plan?
Hi I got a call today saying 35 CAD (Phone + Plan) for IPHONE 13 Pro max, is this genuine or scam?Did anybody ordered? ThanksPhani
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