Community

Resolved! US Roaming

I paid for US Roaming but the next day it did not work.  How do I get refunded?

Resolved! Spotty coverage for phone calls

My husband I just switched to PM but noticed that the Telus tower coverage in my quadrant for the city is not great. I only have one bar of cell service. Calls are very spotty. Is there a workaround to this issue?  If not, this plan may not be right ...

Resolved! I can text but I cannot receive security codes to log on to my bank or workplace

I cannot receive security codes for my bank or workplace or any other site that requires s security code to log on.

Resolved! I forgot my email to access my account

I forgot my account email so I can not enter my account to change my planI know my number 

Resolved! Just upgrade plan from 3g to 4g question..

How do I know if this is running the 4g speeds it still says LTE+ and it kind of goes from lte to lte+. I haven't really sent any pics or anything yet but before it was crazy slow on the 3g speed. Sending a 400kb pic could take like 3-4 mins because ...

Resolved! Not able to make phone call, but text message works.

Hi, Starting from last week, I am not able to make any phone call, it beeps 3 times and failed.Nor people call me, shows call failed, tried reset network setting, reboot the phone, clean sim card, no luck. But text message works. Thanks, David

Resolved! Can’t call 611

I can’t call 611 so I can’t add my minutes

Resolved! Plan not working

My phone should have renewed but it has not 

Resolved! Wifi Calling?

Doing my research before joining.  I am using Rogers now, thinking to join here I searched Help found VoLTE is here, but don't see words about Wifi Calling, Public Mobile has that too?

Resolved! Sim not working

I just bought a new line, activated it and paid the 15 cad package. However, the line doesn't work. When I try to connect to TELUS network, I get a message saying the sim does not allow me to connect to that mobile network.  I don't know what else to...

Resolved! How Can I know my Public account number?

Resolved! US-roaming add-ons

Are 2GB one-time data bonus and 500 one-time Int'l LD bonus useable in the US? Also, are the only US add-ons the ones in (https://selfserve.publicmobile.ca/en/account/manage/shop/addons) or are there customizable ones? Thanks.

Resolved! Account

my phone number was transferred to Koodo today, but I am trying to log into my account but it will not let me to reset my password through my email, it won’t send it to me. How can I fix it 

Resolved! Changed email

I've changed my email since I last logged into my account. How can I get into my account now.

Resolved! Looking for the plans section

Resolved! How can I please open a support ticket?

How can I please open a support ticket?

Resolved! How does redeeming the 15 dollar off reward work?

Will it apply to the next payment I have upcoming? how can I see if it has been applied? will it show a negative balance? do I have to time it to be on the day of my payment?

Resolved! Updating to 15gbs for 40

I asked it to update my next payment to the new plan but does this mean that I will lose my one time add ons that I got as promotion? I am aware that I will lose my 2gb extra recurring promotion but not sure about one time addons I got as promos

Resolved! Question about volte.

Today, I received a text message on a phone that is not listed as supporting VoLTE, saying that VoLTE has been activated but my phone is not compatible. However, two other phones that are on Telus' list of supported devices did not receive the messag...

Resolved! plan change

If I change my plan to upgrade my 3 g speed plan to a 4G speed option which is the same monthly payment do I get to keep all my established rewards?

Resolved! Unable to log in

I'm unable to log in to me account anymore (password and/or email address rejected). Resetting password also does not work. Requested a security code to both email address and phone number and it is never sent (did not end up in junk folder either).