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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment

How to make a payment

Resolved! Cant Change my Number

An Agent advised me to activate with a new number and then port afterwards but now i am stuck with a new # and an error saying I cant port my number. I was lied to.

Resolved! Can't call out with active account

Message says I don't have enough funds. My account was paid and active. Please fix this right away. I need my service that I've paid for.

Resolved! Changing my plan

If I change my plan is there a additional cost?

Resolved! Can't close account

Hello. I have 2 accounts with Public Mobile. One I do not use anymore and would like to cancel it.I have never logged into self serve with that account and the sim card is no longer in a phone. I cannot see how to get into self serve to stop payme...

Servic

Resolved! porting phone number

Public advised me that Rogers gave me a incorrect account number,which I sent to you. I now have a corrected account number to port my Rogers phone number. How do I send it to you. This is urgent

I forgot my email address

My Account

Data not working

My data is not working and it says i have to sign in to public mobile on my phone but when i try it says i am unable to access the web and provides a bunch of options as to why all i know is i paid my phone bill and now i cant access any calling to d...

Resolved! Hotspot

My phone says to contact public mobile to activate hotspot on my device. How do I do this?

Resolved! SIM card

My phone broke so I bought another phone. I also bought another SIM card from public mobile to go with the new phone. I can’t seem to change the SIM card number on my account. I NEED HELP!

Advice on Data Add-On - how much for tethering computer and working remotely?

hello all,I will be off the grid for a few days during which time I will have to tether my computer to my phone. I will be online a few hours a day for work. No videoconference but lots of shared doc work.My current data plan is 8.5GB. Can anyone adv...

Website having trouble loading

Hi there,Nothing wrong with the phone service - this is only about the website. I don't know if others are having this issue, but I am getting a 404 page very often when clicking on links on my general account page - such as a payment page. I have ch...

No service

I have changed my plan from 45 to 35 dollar per month I have paid for plan but it didn’t get renewed as I can’t make calls and use internet pls fix it

Sim card hijacked or calls spyed on

I have experienced high data usage and suspected somebody kidnapped my SIM. I am also missing text messages for authentication. I am afraid someone is impersonating me or using my number and recieve those messages to access my online accounts, such a...

Resolved! 15 Day USA Roaming

The information given on this website conflicts with itself. Under 10 Day USA Roaming, it talks about 15 days. I would like 15 -20 days of talk and 1 GB data. Do they have that plan and if so what is the fastest way to purchase it? Do I have to p...

Help with Activation Service

Followed the steps to activate SIM card. How long does activating take? Been on this screen for 30 minutes.

Resolved! Mobile bill

I need my mobile bill that it shows my full name and my physical address and my account number

Resolved! Active account, but no service

Hi. I have confirmed that my account is active but I can’t make calls or receive them. Can you help?

Payment problem

I paid with my voucher and my service not working

Resolved! Help Payment

How do I get help from Public Mobile. All I get is the same answer; which is not answer at all. Why was my service cut off March 6th? I had an automatic payment plan. So i made a payment and now they have charged me twice

Resolved! My service is not working

My service is not working. I paid $45 at February 6th for 15GB, but I could only use 1GB and I couldn't call anyone even though it's suppose to be unlimited calls. I paid $28 at March 8th and my service is still not working. I can't call anyone.

Resolved! How can I sign in to my account?

It keeps reverting to my wife's account on our computer. It says improper email or password and won't allow me to create/reset password.

Resolved! Problems w Account Migration

Hi all, I recently migrated my phone number from FIZZ. I tried to migrate using my IMEI number. But I got a text message notifying me that it was incorrect, right now my phone number seems to be in limbo. What's the easiest way to contact support to ...

Resolved! MMS Messages Selective Delivery

Hi There, I am a member of a volunteer fire department. We use an app that sends out alerts for emergencies via mms text messages. I have for years used this feature with no problems. Recently, i was added to a distribution list for multiple fire de...

Cannot receive calls from landline

Hello, my husband and I have just switched to public mobile from another carrier. I love the deals. The only problem is, is that my husband is having issues with receiving calls from land line phones. Could you help me please? Also, why would it say...

Resolved! My account

I have reset my password 3 times and each time I still have not been able to access my account

Account Suspended

My auto-payment didn't work.I switched to a new credit card.The new one doesn't go through either.Why?

Resolved! My account

Activated my phone at a retail store... need to set up an account

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Payment

Resolved! Cant Change my Number

Resolved! Can't call out with active account

Resolved! Changing my plan

Resolved! Can't close account

Servic

Resolved! porting phone number

I forgot my email address

My Account

Data not working

Resolved! Hotspot

Resolved! SIM card

Advice on Data Add-On - how much for tethering computer and working remotely?

Website having trouble loading

No service

Sim card hijacked or calls spyed on

Resolved! 15 Day USA Roaming

Help with Activation Service

Resolved! Mobile bill

Resolved! Active account, but no service

Payment problem

Resolved! Help Payment

Resolved! My service is not working

Resolved! How can I sign in to my account?

Resolved! Problems w Account Migration

Resolved! MMS Messages Selective Delivery

Cannot receive calls from landline

Resolved! My account

Account Suspended

Resolved! My account

Rewards

Midnight data usage?

need to revert to IPv4

Going from Canada to USA

recovery of text messages