Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Am I the only one that can't log into the public mobile website when I'm using it on my phone? It works fine on a laptop but I always get an error message when I try on my phone. If anyone has a solution let me know! I do wish they had an app.
Can someone please explain how exactly you can earn the 1-20 Community/Give Back points every 30 days? I looked up the language in the FAQs page and it says “Community standings are released the first week of the following month, and Give Back points...
I am busy moving my number out of PM and need to be provide authorization as well as insure that a new number is provided.. main issue is I am out of country
I lost my Sim card so ordered a new one but can't swap to new one
I want to purchase a US Roaming Add-On and am a bit confused by what I see on the website. The top says "for 10 Days only" but each bundle has "(15-day)" indicated in the title. Are the add-ons valid for 10 or 15 days? I wish there was a way to purch...
I accidentally placed an order for 2 SIM cards instead of 1. Can you change my order before it ships?
I need help setting up login açcount
Recently transferred from other mobile carrier to public mobile. Account, payment, plan everything is done. Getting full signals but unable to use data. I am using android device.
Hi I signed up my son for an account in November with 1GB on 3G network with a. Promotion for a year with one GB free. all of a sudden I notice my bill charged to credit card has increased significantly and his plan has changed . Could someone ple...
how do i change my email on my account ? the email that is on the account is full and had to make a new one. how can i change it to the new one ?
Sim card/phone got submerged in fuel. If I get a replacement sim card from Public can I keep the same number? And how do I order a replacement sim card?
Plan to travel to South Asia. Can I receive and send texts messages while travelling abroad ?.Not sure what unlimited international text available in my existing plan (Do I have to be in Canada to receive/send international txts ?)Regards msabeyseke...
Hi, I am trying to transfer my number from an old provider and went through the process but now I have a text message that reads: "Hey, its Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account numb...
How do I know what my account number on my phone?
My phone says SOS and my service won’t work. Is there an outage?
Can you help me figure out why my texts aren’t reaching Canada from Florida except when I’m on wifi? I sent sms message and it didn’t work. My husband got a text I sent him as a test but he is with me in Florida but my family didn’t the text I sent t...
I am in desperate need of getting my old phone number back that is attached to this account and is currently not in use. I need it because I cannot get into my Apple account. Thank you
I need to change the email attached to my account i use to log into online
When will PM offer US Roaming Minutes only add-on again? Thank you.
I am taking an overseas trip between Feb 17th - April 3rd, 2023. Can I disable the autopayment in my account for the month of March and re-activate when I am back in early April? Thank you.
I have not received my SIM card yet it is been more than 20 days.
I am not able to receive texts or phone calls. I can make calls and able to send texts. Phone calls goes straight to voicemail
Hey! I am wondering if anybody knows how or if it’s possible, to get a print out of text messages from a certain date range?
Lost my phone had to get a new sim card. Its doing nothing! Are there some manual settings i need to worry about?
Hi, Could someone help to check status of my account. I tried resetting password but not getting email code.I had paused account 2 months ago.
HI. If I buy a US roaming package with data does it just stop working at the end of the gb amount or do I get charged overages?
I would like some feed back on why there are so many more deals as of late on the 4G network and nothing on the 3G?
i got a bonus from Public mobile for 500min one-time Int'l LD bonus. can i use it to call China? thx
