Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried to contact someone for help but cannot submit a ticket or even a private message. I have filled in all the fields correctly but still am unable to contact anyone for help. I live remotely and have been 10 days without service. I am so...
just switched providers to virgin, and now I cant sign into my account.I just want to make sure it isnt still going to bill me.when you port over a number does it automatically cancel your autopay?
I ported my phone number from Lucky and answered yes to text message I received from Lucky.Phone seems to be working fine. I can make and receive calls and text no problem, but I received a voice message from Public Mobile saying there is an issue wi...
Merged
20Gb/monthI got it on 5 Jan,but gone in 3 days.I only used on whatsapp,facebook like normal.Only 40 mins on Netflix one time.Is it abnormal?
I'm not receiving text from some numbers. Happens randomly.
Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?
My SIM is locked and my phone is asking for a PUK. I tried all the methods suggested through the chat bot and NOTHING works - How else can I get a PUK when nothing the system suggests is working? How do I actually get in touch with someone from pub...
Hi, I recently washed my phone & so the e-mail I have been using to access my public Mobile line account for years could not be recovered; my phone was the security backup for that e-mail account. I had to update my credit this month for my auto paym...
Can’t use phone I need a new 4digit pin
Hey I just ordered a refurbished phone through public mobile it arrived yesterday but the charger on it doesn't work so i'd like to return it.HoweverWhen I go to fill out a ticket, it states that I cannot submit the form until all boxes have been com...
Some of my text messages are going to a different phone number. The number it is going to is one of my other Public Mobile accounts. The only way they are connected is through email address. I was wondering if this has happened to anyone else.
Help I need my account number my account is suppened and i dont know my pin
Hello. What does an x under a partially filled signal bar icon indicate and how can it be solves. Also seems as though outgoing voice calls have muted voice volume. Could the two be connected. We have just come through a winter snowstorm overnight, c...
Locked out my account
My other half lost her phone and is now completely locked out of all of her accounts, most importantly her Google account which has all of her stored photos and her email as well. Two factor authentication is done through her phone and unfortunately...
I have shut down the page while payment was happening. The bills werent paid but when I try to activate the sim again, it tells me that it isnt valid when it was just fine. my sim card number isxxxxxxxxxxxxxxxxxxxxxxxx and if I have created the accou...
Wondering how to access the free month of service advertised in the black Friday promo? I was billed for both Nov and Dec.Thanks for the info
Hope someone can help me. I recently changed the SIM on my daughters phone and now the line is not working. I tried to enter a ticket but I cannot verify even when I am entering the right information. Not sure of where to get next to solve my probl...
Hello, I can’t remember my email/username for one of my accounts and need to update my visa expiry date.
Does anyone find their network/phone drops calls more than usual with Public? Trying to convince my partner to join but he's uncertain given how often I disappear from the other end of our calls! Is it my phone or the network? Thanks!
I have recently switched emails & phones, still have same SIM card. Just having a lot of difficulty accessing my account to make the necessary changes.
I recently purchased a refurbished "Like New" Pixel 4a from Public Mobile. I did not receive a Quick Switch Adapter, When purchased brand new it comes with the adapter, needed to transfer data/files from old android phone (larger connector) to the n...
No service
I'm sure this has been asked, I've already tried Chatbot and it says service unavailablecontact CSA who I've communicating with.Problem is I haven't been able to communicate with a CSA? I signed up to PM 4 or 5 days ago, I didn't receive the one time...
I keep getting the message on my phone sign in to fido Network I would like that message no longer to be coming up on my phone anymore it's annoying me.
I just set my mom up on Public Mobile and the payment went through but shows up as KOODO ?? Did KOODO but public mobile? I know they're both related to Telus but my payments have always come up as Public Mobile. Did the activation online.
My SIM card is locked and I need to PUK code to access my phone - how do I unlock/get PUK code?
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