Community

Resolved! Receive/outgoing call not working

Resolved! "Not Registered on Network" Issue - Am I a dummy?

So I'm having a problem with my Public Mobile sim card. I just got a refurbished (unlocked) Samsung Galaxy S9, however, when I put the sim card in – although it registered its presence – it doesn't register  the network, saying "Network Unknown". I t...

Resolved! what happens when you get referrals and your balance is at $0 already?

I am currently paying $1 + tax for my bill due to my rewards points. Once it gets down to $0, what happens if I end up getting additional reward credits? Or does it just stop there and I should upgrade my plan?

Resolved! How to cancel a public mobile plan?

Resolved! Phone Number

Had a random person call me and said "I'm returning your call?"I told that person "I did not call anyone I am here sitting at my desk."The person said "Is this your number (xxx-xxx-xxxx)? It was repeated back to me correctly.I responded "Yes it is, b...

Resolved! Us Roaming add on

Does the US roaming add-on  talk&text include Hawaii?

Resolved! Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

This has been happening with my Coolpad Snap for a few weeks and working with Coolpad tech support has failed to resolve the issue.  Today, my husband informed me that his Alcatel Go Flip has the same issue.  Settings on both phones have been checked...

Resolved! Password reset doesn't work

I get this when ever I try and reset my password ForgotPassword/OldPasswordNotValidContactAdmin. tried on every different browser and in incognito and it always says this.  

Resolved! Traveling out of country 90 days

Hi, Could anyone clarify if I can temporarily put an account on suspend by stopping auto pay for the maximum 90 days, then while in the US insert a Mint Mobile SIM card using the same phone and phone number with out messing up PM account reactivation...

Resolved! Same email address for two different accounts

Hi,my husband has an account with PM and I am planning to open one, just wondering if we can use the same email address. We have just one email address for both, and it’s under my husband’s name. Could it create any issues?Mira

Resolved! Email switch

The email I signed up with is linger an email I have access to.  I need assistance switching emails. Can anyone help me?  Thank you 

Resolved! What Is A Payment Voucher?

Hi I had to change my method of payment, mastercard froze my account because I am still waiting for a replacement, have no idea how long I have to wait.  I keep seeing payment voucher, what is that? never heard of that before? where do I get it? Than...

Resolved! Need to activate new sim card before activation of account

We lost the phone with brand new Public sim card before we were able to activate the online qccount. How can I migrate a new purchased sim card unto the plan without being able to activate the online account? 

Resolved! purchasing an unlocked iphone

Hi, I'm looking to purchase an unlocked iphone (not on contract).  I see an iphone 7 for sale on the pm site, but it doesn't state what the battery health % is.  How do I find out this info?   Also, anyone have any suggestions for other sites to shop...

Resolved! Cant send text

The last few days i have had a terrible time sending a textis there problems with the networkI live in Southwest ON and use a samsung s21+

Resolved! london ontario area service problem

my and my friend's phone just can call out but can't call in, if restart phone first calls fine but after the same problem.tested 5 phones using public mobile in London Ontario 

Resolved! Re: cancel the add that i just made today

In the last two days I purchased an U.S. add-on for my phone. Inadvertently I must have purchased it twice. One time I thought I did not press "purchase". I was just seeing how much it would cost. Then I purchased it for real. Now I have two charges ...

Resolved! going directly to voicemail

Some carriers provide an option of going Directly to Voicemail without having to call the number (e.g., instead of using an app such as Slydial). Can it be done on Public Mobile?

Resolved! SIM CARD NOT WORKING

ACTIVATED A PUBLIC SIM WITH MINUTES BUT ITS NOT WORKING, CANT CREATE AN ACCOUNT TO CHANGE SIM. PLS HELP 

Resolved! Do I need a new SIM if switching from Samsung to iPhone?

I bought a friends unlocked iPhone XR, and just wondering if I will need to order a new SIM? I have been with Public Mobile for a couple years now with my Samsung J3.  Thanks!