Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I was in the habit of saving voicemails from my mother who was sick, but was not aware that they would expire after a certain amount of time.She has recently passed and only now have I felt that I have been able to go back and listen to the...
Hi, I was away for some time and want to use my normal number again. Can you check and see if it is still available to be used. It's 416-312-xxxx. Thank you. Edit by Dunkman: removed personal information
I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?
I am trying to call my roommate. He is on PM as well. I get an error when i try to call him saying that I do not have US roaming credits. I cannot call him. I can call elsewhere.
I cannot call my phone (the response is "number cannot be completed as dialed"). I also do not receive texts from Public Mobile to verify my account. This was a new phone number offered by PM. Any suggestions?
I left Canada, and allowed my account to be deactivated. I would like to use Public Mobile again when I return; will I be able to re-use my old SIM card, or will I have to buy a new one? Thank you!
On the point section on the public moble website it says you can receive 20 points for helping the community,What do I have to do to receive this award and how do I know if I am eligible.
Trying to set up a new account and transfer my current telus number over. It keeps saying my 10 digit number is not valid - it’s my current telus number in BC. I also had a public account with this number previously. Any idea how to fix?
NOT A QUESTION - just a plea to support eSim. I’m just blown away by this. I’m in the US and just bought an iPhone 14, because after math, I can save maybe $40-50 on the phone. Hmmmm, why does this phone not have an eSim slot. Google…google…intere...
Hello, When I shop for used mobile phones in publicmobile.ca page, the checkout page at final step keeps adding lot of SIM card and page gets refreshed everytime and makes the checkout page unusable. please fix it.
I have been suspended because of 90 days of non-payment. However, I can see in my payment history that I have paid last month. Please help. I cannot make a new payment because I need to access my bank, and ironically, I cannot do that becuase my phon...
hi i am using iphone 13 data is not working for me and some calls going directly to voicemail. my plan is active as per self service. please advise thanks in advance
I'm thinking about switching from an Android to a new Iphone 11 pro. But I don't know if I will be able to keep my same PM phone plan, and if I can keep it, I want to know how to keep my phone plan and if the price of the phone plan would change at a...
I purchased a USA roaming package for my trip to Alaska and there was no service the entire time. I couldn't make any calls, texts or use data. What is the best way to get a refund here? I found out after the fact that Public Mobile doesn't work in t...
Like many others, I've been facing this 6UT1 error message for a few weeks now. I figured out that adding a 1 before the area code helps. But I also get this error calling Toronto's 311 line, and my bank's 1-888 toll-free number. I've tried restartin...
