unable to log in

[GDI]

Hi There,

I am unable to log into my account to update my credit card information can you please send me a link to reset the account 

[softech]

@GDI please try to self reset the password first 

 use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: Chatbot 

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Anonymous]

@GDI- You will need to open a ticket & get a rep to help you out. Click on Get Help at the top of the page, then Chat with Simon.  From there, just follow the prompts.