Purchased add-on not working. Unable to access data.

[ks200]

I have purchased a 1GB add-on and am trying to use the data in Canada itself. However, it is not working. On my subscription usage, it shows that I have 1GB left, but I am unable to use it. I don't have any data limiters turned on my phone, and I didn’t purchase funds but bought the add-on directly. Is there anything else I need to do to use my add-on? This is so frustrating!

[Phil_Adelphus]

@ks200   Is this the $15 Canadian data add on, or could you have accidentally got the $20 US data add on?

[hTideGnow]

hi @ks200 

try logout the app and log back in and see if the addon is showing, check Usage Breakdown

Also, check Payment history and check if the transaction is shown there

for the use of the data, reboot the phone and make sure the data limit is not enabled, it could have blocked the use of data as it reached the limit

[BKNS27]

@ks200 

Try resetting the Network setting on your phone and reboot your phone by powering off then back on.

[hairbag1]

@ks200 

try rebooting your phone...see if that helps.