[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Bought a phone
Purchased a phone 2 weeks ago, still have not received it.Can't sign into account, keeps displaying page expired.
PM it’s time to support eSim
NOT A QUESTION - just a plea to support eSim. I’m just blown away by this. I’m in the US and just bought an iPhone 14, because after math, I can save maybe $40-50 on the phone. Hmmmm, why does this phone not have an eSim slot. Google…google…intere...
Resolved! Can't Log in
Could someone help me log into my account?
Resolved! Activation and top-up
My activation won't allow me to use a top-up voucher
Public Mobile Checkout Page Issue
Hello, When I shop for used mobile phones in publicmobile.ca page, the checkout page at final step keeps adding lot of SIM card and page gets refreshed everytime and makes the checkout page unusable. please fix it.
Resolved! I haven't recieved my SIM card
I applied and paid for a Public Mobile SIM card on April 4. I haven't gotten it yet.
Resolved! 90 day suspension but paid last month
I have been suspended because of 90 days of non-payment. However, I can see in my payment history that I have paid last month. Please help. I cannot make a new payment because I need to access my bank, and ironically, I cannot do that becuase my phon...
Resolved! New SIM card or New phone and SIM card
Last time I traveled Canada for work I purchased a phone 10/2018, do I need a new SIM card or phone and SIM card?
Data not working on iphone and calls going to voicemail
hi i am using iphone 13 data is not working for me and some calls going directly to voicemail. my plan is active as per self service. please advise thanks in advance
Resolved! Payment
Want to make a pym and don't know where to go or how to do it
Resolved! Switching from android to iphone
I'm thinking about switching from an Android to a new Iphone 11 pro. But I don't know if I will be able to keep my same PM phone plan, and if I can keep it, I want to know how to keep my phone plan and if the price of the phone plan would change at a...
Resolved! How can I issue a refund for an Add-On that didn't work in USA?
I purchased a USA roaming package for my trip to Alaska and there was no service the entire time. I couldn't make any calls, texts or use data. What is the best way to get a refund here? I found out after the fact that Public Mobile doesn't work in t...
Resolved! 6UT1 error message on 311 and toll-free number
Like many others, I've been facing this 6UT1 error message for a few weeks now. I figured out that adding a 1 before the area code helps. But I also get this error calling Toronto's 311 line, and my bank's 1-888 toll-free number. I've tried restartin...
someone else is using my new phone number, has my new number been hacked?
Someone else is using my new number, friends text me and was asked who they are.
Resolved! payment
I have been overcharged for the second time in 2 months . please make a edit adjustment
Resolved! WHO DO I CONTACT
Some of my texts are going through, some aren't. All different people with different phone types and different phone providers. These people cant contact me at all. No calls go through for these people either. I NEED HELP and the bot dosent help... i...
Can send text messages but cannot receive them.
As far as I know I did not change any settings. I have noticed this the past couple days. Any idea?
Resolved! SIM card replacement
I have ordered a new SIM card off of my account. Do I keep my existing phone number?
Resolved! payment history
Is there any way to view payment history older than the past 12 months? need to see my payment history from jan-dec of 2022. really appreciate any help, thank you
Resolved! Sonim XP5s (XP5800) Compatibility
Hi everyone,Does anyone have any experience using a Sonim XP5s (also known as Sonim XP5800) with PM? It looks like it is only missing B17 and B29. I'm most likely going to have to buy an unlocked version from the US, which I don't think should be a ...
Resolved! Incoming calls from international numbers
Hi there,I activated a new public mobile sim in Feb ‘23 and haven’t been able to receive calls from my home country, Pakistan. Works fine within Canada but no luck receiving calls from Pakistan
SIM card order
Hi I have ordered 2 SIM cards last week. Apart from the order confirmation, I have not recieved any updates regarding the delivery. How can I get an update on this or track the order? Thanks.
Resolved! Odd Suspension notice
As my credit card payment showed Public Mobile payment today, I checked in with my account only to find it said Account Suspended. Current cycle Mar 18-Apr 16, 2023. Deactivation date shows July 16, 2023?it would not let me go any further without ma...
Call to some number not going out
Hi I"ve been trying to call someone whos has a public mobile plan and lives in Ottawa like me, but I keep receiving the same message. Sorry your call could not be completed because you do not have a long disctance add on. This does not make sense sin...
New Public Mobile customer. Calls and SMS not coming through -- only data.
I transferred my number over from Rogers about a month ago and haven't been able to receive calls and SMS reliably, only iMessage and Facetime calls. I also put in a reference code from my friend but it hasn't been applied on his end. I don't have ac...
Resolved! Help please
My phone works as it should with texting/calling/data I'm trying to use my phone number as a verification step for different apps but when I get to the page where it says, enter the code we texted you. I'm never getting a code. I've double triple che...
Resolved! I have another two phones and wanted to login to change the plans but not working
I have another two phones and wanted to login to change the plans but not working:Two phone no. is here:xxx-xxx-xxxx forgot the user emailxxx-xxx-xxxx forgot the user emailPlease send me the user names user these two phones. Thanks David ed...
iPhone 13 and our plan
Hi, my daughter is getting a newer phone, i.e. iPhone13. Will I be able to simply switch her iPhone8 that she has nowand our account will remain the same? What else will I need to do.
