Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m trying to add my phone number. Going around in circles. Can’t verify my account. Resetting password. Still doesn’t work. Help.
Remember me? ...Your monthly pest. I still can't log into my account. I'm in here complaining about this every month for almost two years. Are you getting to know me yet? ....Can I have a technician or representative who will work on my problem...
Can l update my credit card on my account in the this community now? My bank has informed me that the old expiration date of my credit card was not updated to the current expiration date of 05/27. So, please show me how to rectify this problem and ho...
@Support I’m locked out. Please help me pay.
I did order the free SIM card on promotion. However I did not receive a confirmation of this order. Has anyone received their free SIM card or at least the order confirmation?
I want to switch to another phone and change to Public Mobile. Is it possible to have the pictures transferred from the old phone to the new phone?
Member already asked this question
Currently with Koodo, paying $55 for their 50 gig plan (don't use nearly that amount).Does anyone know how long they'll keep this $40 15 GB plan active for? I've got 2 months left on my Tab and might pay it off early to come over to Public.
post date Jan17 invoice $24.86post date Feb 6 cr invoice $24.86Subtotal $48.59Why is this doubled?
OK, so this may be an odd scenario, but the question remains.My wife and I are travelling to the States, we want to be able to call each other, but we don't both need data. So I'm wondering if we purchased the data plan on her account, and for some ...
I have been using a VoLTE-capable AT&T Galaxy S7 G930A on PM on $15 3G plan, well before Feb. 22/2023. The phone's 4G/LTE indicator for mobile data changes to 4G only when initiating a voice call, even when I have turned on Enhanced LTE Services inc...
Trying to log in but it says they’ll send an email to verify it’s me but I don’t have that email address anymore
Title says it all I don't know who to contact
sending text does not work
I completed the SIM card conversion from fido to public mobile by repeating the process online. But there is a new problem. I received a message from public mobile saying that I did not reply to their confirmation about transfer, but in fact I did no...
My account was suspended without my knowledge. I would like to reactivate my account. I forgot my password and have tried to get it reset but PM is not sending me the code to reactivate by my email.
Hi, I already purchased U.S Roaming today March 18th, $30 for 15 days, including text, talk and 3Gb of data but and I can't make any call. I can see the T-mobile network but when try to call show a msg that the network is not available or connected...
Someone scammed me and got my phone number and they've already texted some of the people I know with my number and I'm afraid they'll use it to find my personal information what can I do?
Hi,I added U.S roaming for talk and text for 15 days for $15. I saw that my card was charged but I don’t see it was added to my account.I tried calling out but it doesn’t go through. The texting does go through, it’s strange.Is there a way for you to...
Got error on activationError Code 821Please advise
how can i reset my email to login?
I have paid my cell bill but my service did not renew. I pay monthly with minutes and have never had an issue with adding the pins through 611. If I call 611 I'm not due to pay until April but if I try and make a call, it says I have used my Minutes ...
I dont have a credit card or debit visaand i want to activate my sim for job purpose . I dont want any bank info linked to my billing cause its to wasy to hack and ive been frauded before. Ive bought voucher and i cant activateit .
Hi, Call forwarding has been working on my phone for 2 years with no issues and on March 17 i noticed that it is no longe active - when i try to activate from my phones settings it gives me an unexpected network error message and if i try to do it by...
Hello, I need to enter a SIM network PUK to unlock the phone. My previous provider gave me a code which is not working and said to contact you for the PUK.
I am trying to activate a new sim card for my wife but I keep getting error code 837 during the second step of the activation process ( verify phone number)
I have an account for my 92 year old mom that payment comes directly out of my personal account. There have been no issues for 1 1/2 years. Now I am unable to call her and account does not show March payment has been paid, even though there are suffi...
The request for transfer from Freedom Mobile to Public Mobile timed out and therefore was cancelled. How do I get public mobile to request another transfer. Mostly everything was transferred and I can use my new phone, but my old phone is still rece...
