Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is this text from Public Mobile fake?

My Mom and I just got a suspicious text supposedly from Public Mobile. The number is 89362, and the text reads: "Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec... https:...

Resolved! lost phone

Please be advice, I lost my phone and I like to suspend it for, Can you show me how?

Resolved! Account

Can I talk to an agent. Please

Resolved! visa card

How do I update my Visa card when their is no human to talk to,as I can't active my cell?

Resolved! Plan renewal date and time

Hi,My plan renews today but the new data is not yet available. Is it a time of the day when the plan renews? It is 8:00 am and I am still on the last month's data amount. It didn't refresh/renew.

Port in my existing number

I activated and port in my cell number to Public Mobile last night and when I tried to call the number it said the number is not assigned. But dialing out seems to be fine.

Resolved! 500 minutes add on

I have purchased 500 minutes international calls add on. How to make international calls from my phone?

Resolved! Bought US unlimited talk and text and it didn’t work

I bought the 10 day unlimited talk and text and when I got to the US (Alaska, which it said was included) it didn’t work at all. I didn’t have internet so couldn’t even try to troubleshoot while on the trip. I’d like a refund but I don’t know how to ...

free call to Iran

Hello You may heard of news in Iran and people protesting. There is internet block in Iran. I would like to know if you activate the free call to Iran or not? All providers support Iranian to call their families in Iran. Would you mind activating pub...

can't receive calls

Judging by previous posts, it seems like it's a porting issue. Opened a ticket almost a week ago, still no response from Public. Made the request to port a month ago. Received a text from old provider 3 weeks ago that they received the request, to co...

Resolved! Help

I would like to pay my plan ,but they send me a verification code on my old email account I don’t even have access with it, please I would like to give a new email account to pay may bill. Thank you.

Resolved! Data limit reached - purchased add on data

Fiona storm related : I've reached my normal data limit but yesterday purchased another 1 GB of data + have a 1GB data from a previous promo. Does the add on data automatically kick in once I've reached my normal limit. I see my plan has rolled ove...

Resolved! Ghost calls

My phone calls a number (778-580-4001) every day once or twice, duration 4-7 seconds but sometimes more, once for 51 sec. This does not appear on the list of outgoing calls on my phone; I just discovered it by going into my Public Mobile usage histor...

Resolved! Sim can't Register on network

I registered successfully through the activation process.But my public Mobile SIM will not register on the network now.It's been 3 hours and I inserted my old Kudo Sim and it still works.Can someone please tell me what I should do now?

Resolved! This should not be this hard to change plans.

I keep trying to change my plan from the $25.00 plan to the $40.00 plan. It took 40 from my account, but now shows me on the 25 dollar plan again. This is the second time this has happened. This is the problem when you can't talk to an agent.

Resolved! Hurricane Fiona offers?

Is there anything go for the people that got effect by the huricane fiona like other companies are offering?

Resolved! Hurricane Fiona

Hurricane Fiona affected, no power since Saturday night in Sydney, NS.Bell and Rogers have given their affected subscribers a little bit of free data to use as we are only surviving on data as with no power or internet, can’t get any work done.I woul...

Resolved! How long does it take to register on the Network

I activated my sim earlier today and my phone still says registered with the network. I transferred my phone number from kudo how long does this usually take?

Resolved! Activation message

Hello, i need help with activation. When my friend got activated public mobile card he got port message but he replied late and activation hasn't happened and money deducted from his account as well. What should he do?

Data top up for hurricane Fiona?

I’m sure this has been asked already but I’m on my 7th night of no power due to Hurricane Fiona. Has anyone seen an update issued from Public (or maybe through Telus?) about helping subscribers with data top-ups?

Resolved! payment

How can I update my credit card info to pay for a suspended line?

Resolved! Samsung S10e missing the Mobile Data icon

I don't have a Mobile Data icon on my S10e. The same with another person I know on a S10 whom is also on Public Mobile. Curious if this would be a Public Mobile thing? A few posts online seem to point to a carrier based issue? There are apps that ena...

Log into my account

I cannot log into my account. I tried to reset my password. I did joy get the code on my email address.

Reset Password Not Working

I have tried twice to reset my password and it gives me a message to retry later. I tries a few weeks ago and got the same message. I am going to the US and want to purchase the US Roaming Add on 250 MB + unlimited talk and text for 10 days plus the ...

Re 3g plan

Hi I need to upgrade the plan to a 4g added 25 for A 3G PLAN . CAN ADD MORE MINS FOR 4G PLAN

Resolved! Ticket

Agent

Resolved! Accept the transfer to another company

I am trying to transfer my number to Koodo and the request for it has already been sent but I do not have my sim card and I do not have access to my account. How can I accept the transfer?

Activating a new SIM card keeps giving payment error

This is really frustrating for me. First I tried to order a SIM card and they have charged 2 times for that but I have received only one till now.Next I am trying to activate the SIM card as a new account and it keeps giving me an error while making ...

Resolved! Phone plan

I was on the $15/mo 100 minute plan and on September 20th I topped up my account and switched to the $30 3gb, unlimited calling plan. When I log in, it still shows my old plan and that I am about to go over my minutes but when I go to my payment hist...

Resolved! New sign up

Good afternoon all. My wife wants to switch to public mobile. The guy at the store said PM was not taking on new accounts. I see you can still purchase SIM cards online. If I buy ne, is she ok to set up a new account. Thanks in advance.

Community

Forum Posts