Unsuccessful activation
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04-29-2023 08:07 PM
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04-29-2023 08:40 PM - edited 04-29-2023 08:41 PM
I would suggest you contact a CS_Agent. It sounds like a provisional issue with your SIM.
Submit a Ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.
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04-29-2023 08:28 PM
Yes I did
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04-29-2023 08:25 PM - edited 04-29-2023 08:26 PM
So did you reply to the text from PC with the PC SIM in your phone?
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04-29-2023 08:23 PM
From PC Mobile
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04-29-2023 08:15 PM
@Fevenghenzebu17 if the activation was within 2 hours, insert the old carrier sim card as advised by @computergeek541 and reply Yes to the porting authorization text
if it has been over 90 mom's, there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
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04-29-2023 08:13 PM
Did you pick a new number or port your old number over to PM?
Picked a new number = reboot your phone by powering off then power back on.
Ported your old number = replied to text with YES with the old SIM in your phone. You have 90 minutes to reply or porting will be cancelled and you need to contact a CS_Agent to restart the porting process for you again.
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04-29-2023 08:11 PM
Did you ask for a number to be ported in? Incoming calls not working means that porting hasn't completed. If that's the situation, please re-insert your old carrier's SIM card to reply to the authorization for porting text message.