cancel
Showing results for 
Search instead for 
Did you mean: 

Unsuccessful activation

Fevenghenzebu17
Great Neighbour / Super Voisin

Incoming calls not coming 

7 REPLIES 7

@Fevenghenzebu17 

I would suggest you contact a CS_Agent. It sounds like a provisional issue with your SIM.

Submit a Ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

Fevenghenzebu17
Great Neighbour / Super Voisin

Yes I did 

@Fevenghenzebu17 

So did you reply to the text from PC with the PC SIM in your phone?

Fevenghenzebu17
Great Neighbour / Super Voisin

From PC Mobile 

softech
Oracle
Oracle

@Fevenghenzebu17 if the activation was within 2 hours, insert the old carrier sim card as advised by @computergeek541  and reply Yes to  the porting authorization text

 

if it has been over 90 mom's, there is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

BKNS27
Mayor / Maire

@Fevenghenzebu17 

Did you pick a new number or port your old number over to PM?

 


Picked a new number = reboot your phone by powering off then power back on.

 

Ported your old number = replied to text with YES with the old SIM in your phone. You have 90 minutes to reply or porting will be cancelled and you need to contact a CS_Agent to restart the porting process for you again.

Did you ask for a number to be ported in? Incoming calls not working means that porting hasn't completed. If that's the situation, please re-insert your old carrier's SIM card to reply to the authorization for porting text message.

Need Help? Let's chat.