Can't see account balance

[rahul_rn]

Hi Team,

When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.

Regards,
Rahul.

[rahul_rn]

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@rahul_rn wrote:

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@computergeek541 wrote:

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@rahul_rn wrote:

When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.

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How long ago was your account opened? Is it possible that the balance has already been used up.  As for pre-loaeding funds in the account, I recommend against loading amounts of $400 into your account as there are no refunds if you decide to ever discontinue the service.

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Late last year probably after Sept. With the $40 plan which means I should not have gone through the amount.
And thanks for the tip regarding loading the amounts.

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I am confused if my previous public mobile account created any conflict. I had an old account, I ported out for a few months and then came back to public mobile.

[rahul_rn]

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@computergeek541 wrote:

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@rahul_rn wrote:

When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.

---

How long ago was your account opened? Is it possible that the balance has already been used up.  As for pre-loaeding funds in the account, I recommend against loading amounts of $400 into your account as there are no refunds if you decide to ever discontinue the service.

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Late last year probably after Sept. With the $40 plan which means I should not have gone through the amount.
And thanks for the tip regarding loading the amounts.

[rahul_rn]

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@Yummy wrote:

It should be on a very first page: My Account.

If you still do not see it then: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

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Weirdly that page is not visible on my computer. On my phone I somehow reached my funds page which shows 0 for some reason.

[Takagomez]

Hi Rahul,

I'd also recommend removing your credit card/debit card from your Public Mobile account to avoid any pre-authorized charges.

[softech]

@rahul_rn did you check the Payment history page https://selfserve.publicmobile.ca/en/account/plan/usage-details ?

[Yummy]

It should be on a very first page: My Account.

If you still do not see it then: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[computergeek541]

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@rahul_rn wrote:

When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.

---

How long ago was your account opened? Is it possible that the balance has already been used up.  As for pre-loaeding funds in the account, I recommend against loading amounts of $400 into your account as there are no refunds if you decide to ever discontinue the service.