05-08-2023 06:38 PM
My internet stopped connecting since last week and i haven't even exhausted my usage at all. i need help please
05-08-2023 06:43 PM
@Oluwatoyin as My Account has some cache issue and the usage you saw earlier might not be updated, please login My Account again using Incognito mode to confirm how much data left
If you really have enough data still, please confirm on your device if you have enabled data limit on your device. If so, please. disable it
if still does not work, try to reseat your sim card with a reboot
Also, you might want to click Reset All Networks and see if it helps (please note that this will remove your saved Wifi connection and you need to rejoin them)
05-08-2023 06:40 PM
Do you have a data limiter setting set on your phone?
Can you log in to your account and click and little spinner refresh icons lower to update the info and see if you have data left?
Is your cell data toggled on?