Bad internet connection

[Art8]

What's going on with the internet connection? Every day the Internet is working worse and worse, a very good signal and a 5G+ icon, but nothing is downloading or downloading very slowly. It doesn't suit me at all

[Art8]

It was close to Leduc

[Handy1]

@Art8  Be sure to update your IOS to the latest 18.1

[Art8]

Yes, of course I tried to restart the connection, but it didn't help. IPhone 15 pro max, iOS 17.6.1

[slusagm]

did you try Reset All Network on the phone?  and is it on a specific location or everywhere?

and what kind of phone do you have?  iOS or Android?

[Chalupa_Batman]

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@Art8 wrote:

What's going on with the internet connection? Every day he Internet is working worse and worse, a very good signal and a 5G+ icon, but nothing is downloading or downloading very slowly. It doesn't suit me at all

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Hello @Art8 

You can try to go into network settings and reset your networks and then reboot. Then use a speedtest app to see what speeds your getting.

Please note, Public Mobile does not offer 5G+ services. It may say 5G+ but it's not. 

If you're still having speed issues, please create a ticket to a CS Agent can look into it for you.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Art8 

what phone do you have?  did you also try 4G or LTE?  If you have a 5G plan, your speed on 4G or LTE would be as good as you are on the 5G network

[Handy1]

@Art8  Might just be the area your in can check 

Outage map in your area:

https://istheservicedowncanada.com/

also try phone set to 4G/LTE I didn’t think PM had 5G+ just regular 5G but test em all in different areas