wont connect to internet??

[tajiacat]

Im not out of data only used 3 gb. Iphone 14pro. I got new plan for mexico and worked great there. But past few days I cant get online. Trying to search when im out or check mail. Says server not responding. My wifi at home works. Any ideas??

[tajiacat]

It didnt have vpn on. But oddly enough the phone has been working. Now looking back it did have few problems connecting. The apple site i was on for the problem said shut VPN OFF. So far its working. I looked at my old phone i gave my husband and VPN is off, as well as older older phone i tested SIM on. But I may go and ask some wizards at cell stores today.  I was hoping it wasnt public (but its telus so should be good) I have been raving to everyone having my phone work in mexico and USA (great for gps). Seems since we got back (saturday) phone ramped up connectivity issues. SO far it seems OK. Thanks everyone.

[Handy1]

@tajiacat  What did it say on the other phone you tested the sim on that worked ? I’d copy same settings as that phone 

[tajiacat]

my phone went back to  "isp" after I removed it last night.

[Handy1]

@Phil_Adelphus  just sp.mb.com for public on my phone , but funny enough with Telus it has an I

isp.telus.com

[sheytoon]

On iPhone there's no reason to play with apn settings. That isp one I think is for hotspotting anyway. iPhone doesn't let you modify the nitty gritty apn settings for regular data and MMS.

[Phil_Adelphus]

@Handy1  Does your iPhone say sp.mb.com?  Mine always says isp.mb.com and it works fine despite the i.  I assumed it was an iPhone thing.

[tajiacat]

VPN, i did some google work and said SHUT IT OFF. Well wasnt that easy. Kept re activating but finally youtube it and shut off. Seems ok so I shall see when Im out and about tomorrow.

[tajiacat]

I thank you HUGE. I will check on support tomorrow. Worst case take to phone shop, those kids are amazing.

[Handy1]

@tajiacat  Well you can try to reset settings no harm. You know what it should be (sp.mb.com) if that dosent work I’m afraid you just have to wait for support to refresh your account on the back end.

[tajiacat]

page went to "safari couldnt open the page because the server stopped responding".

[tajiacat]

It brought up one page. But it was sporadic today. So tried mail and banking and wont do it. But just got a text!

[Handy1]

@tajiacat  You took the I out just try and reboot the phone now and test should be all you need fingers crossed 🤞 

[tajiacat]

so i changed it, took "i" out and  at bottom it says reset settings?  Do I just go back to cellular

[Handy1]

@tajiacat  Remove the I just 

APN sp.mb.com

adding @tajiacat  try resetting  network settings if you haven’t already I know you confirmed rebooting the phone . But network reset might just do the trick unless you have done that already but you haven’t confirmed if you did or not 

[tajiacat]

not sure where all that is. I did find cellular data APN isp.mb.com Then says user name and password and those are empty.

[tajiacat]

Im back in BC.  worked great in USA road trip October, Worked ok finding our way around palya del carmen. Now home it is acting up.

[Handy1]

@tajiacat  So I’m guessing it’s a phone setting ensure your 

APN settings

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

[tajiacat]

Well sim worked in other phone for internet!! Put sim back in my phone and wont load a page or check mail. What the heck is wrong??

[slusagm]

try using another network.  Try AT&T or Telcel

[Handy1]

@tajiacat @Yes this thread here you started is visible  to all . It’s  community full of customers like you trying to help . But when you send message to support using the link I provided only the will see it and reply to you in your community inbox and that’s private conversation so 

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[tajiacat]

yes physical sim. Cellular data on, data roaming on, tried 5g and back to lte.

[tajiacat]

sorry replied to wrong one, not sure if all posts are visible to all. I did reach out to link above. Im new at all this and stresses me out!!!

[Handy1]

@tajiacat  While you wait for support can you try the SIM card in another phone if possible ? Is it physical sim ? Also you have cellular data turned on in phone settings ? Can slo try phone set to 4G/LTE or 5G and test al networks see if that makes any difference for you 

[tajiacat]

Its a new to me phone, 1 month so maybe a setting? But it did work. Im not a teckie, stresses me out when computer or phone doesnt work.

[tajiacat]

Ok thanks, reached out to them. Im fairly new to this public mobile plan. Thanks.

[Handy1]

@tajiacat  Can ask support to refresh your account see if that helps 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[tajiacat]

tried to shut off numerous times. nope

[Handy1]

@tajiacat  Try to reboot the phone or reset network settings see if that helps